Comcast Service Center

Address:	5935 6th Ave, Tacoma, WA 98406, USA
Phone:	+1 253-205-0992
Site:	customer.xfinity.com
Rating:	2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 24

Reviews 4

shayna wood

Comcast is the absolute worst. If it were possible to comment and award zero stars, Comcast would be worthy. I had the same experience as a previous poster in which they lock you into a 2 year contract in which they can make changes, but the consumer cannot. They do not track what rep you are speaking with when you call in so when you are speaking to someone rude and ask to speak with a supervisor, there is no record of who I spoke with so no recourse for awful customer service. And then I get to wait another 10 minutes where they want me to reconfirm my SSN to speak with someone. No. Nope. Not happening. So then I go to return all my equipment. That was an experience all on its own. The kiosk to check in wasnt functioning so the gal at the front desk "checked me in" and asked me to take a seat. I dont see my name on the list and think, "maybe cancellations are on a different list? Maybe you have to speak with a specific rep?" So they get through all 10 people before me... Then they call up the guy that arrived after me... So I ask her what I am waiting for? She goes to the rep that just called the guest after me up. She says he will be done in just a moment and will help me after. Then a different rep finishes with a another guest and she calls the customer AFTER the guy that was after me! So I say, "how about I just go to her?" In which she retorts, "no, she already called another guest." ARE YOU KIDDING ME?! So you are going to further piss off a customer in which you messed up?! Un. Freaking. Believable. So when I finally get with the rep, a long receipt prints out to sign to acknowledge the equipment return. Yet where they want me to sign is for activating service and authorizing running my credit. I told them I wasnt signing that. Comcast. Fool me once, shame on you. Fool me twice, shame on me. Never again will I make the mistake of using Comcast. And I will ensure to let people considering Comcast or considering moving away from Comcast know how awful this experience was.

Nathan Prescott

Terrible service seems to be the most common complaint with this company. I did nother personally have any issue with the local office but Comcast a special whole. I had their TV package from $49.99 a month with a 12 month contract. After the 1w months the bill went to $179 a month after taxes and state BS. I called to ask to start a new $49.00 contract because the usual rate was ridiculous. They agreed to set me up, and set me up they did! I received a bill in the mail for $397 for supposed back fees and moview rentals. Plus they were charging me for equipment return of over $200! I called the Comcast rep and she said she saw what the issue was and was super nice. Said ano account specialist was going to contact me on Thursday. It was Monday when I called. It is now the following Thursday, over a week waiting for the specialist to call. I call them and they said they tried to call me on Tuesday of this week and left a message. Interesting though since I had no missed calls and no vone mails on my cell. I finish explaining the situation to the new rep and she says I have to wait again for the specialist to call and it shouldnt take more than a week wait. A WEEK WAIT! I just want my Internet back on and I dont want to pay their false fees of services I never purchased. So now I have no Internet or TV service and must wait until God knows when someone will call me and I have no idea what day or time. I also asked if I could have a number to call the specialist back and she said its 1-800-Comcast! Haha so I would be back into this endless loop of BS all over again! I guess they dont like having willing, paying customers. Currently looking for something else in Tacoma area hopefully better than Comcast.

Andrea Becker

Beware of xfinity home!!! We have been with comcast for a number of years but we recently decided to upgrade so we signed up for a bundle that included xfinity home. We were really only interested in tv and internet but the bundle was cheaper. They told us that because they use a third party monitoring service that there is a 2 year contract with xfinity home, but if we want to cancel everything else then the security system will only be $40/month by iteslf. Now 8 months later I wanted to downgrade some services so I called their customer service line and ended up in their loyalty department. Apparently the person I spoke to about the contract lied. The entire bundle is in a 2 year contract, not just the xfinity home. We cant downgrade our internet speed, cancel any premium channels, or do absolutely anything else or we will have a $480 early termination fee. I even told them that they did not tell us we were signing up for a contract for the whole bundle and the only thing they said they can do is give us $10 off per month for 3 months. The associate was perfectly nice and I understand that her hands were tied but I dont appreciate being scammed into contracts and then being screwed. As soon as this contract is up were leaving comcast and never coming back. Weve been with comcsst for 8 years and have dealt with plenty of problems, but this really tops it off. I recommend asking for a paper copy of the agreement when u sign up over the phone bc u never know when theyre signing a contract on ur behalf without ur consent.

Laura Meade

Comcast is by far the worst cable company to which I have ever subscribed. Not only are their customer service representatives unhelpful and clueless, but despite many calls, emails, and online chats, this company still cant seem to get simple things right. I signed up for automatic payments, after the automatic payments still werent coming out of my account after two months, I decided I must have made an error. I continued to pay one-time payments. Four months later, after I had already paid that months bill, Comcast decides that the automatic payments will begin, with no notice or heads up. I cancelled the automatic payments, fearful that the company would somehow screw up the amount of money I owed each month. Thank goodness I did, for the following month, my bill was twice the amount as the previous, which had already been paid in full and on time. Unfortunately for me, and so many others in this area, Comcast runs a monopoly over those in the military who do not stay in one place long enough for a contract with Dish Network --- otherwise you can bet thats exactly where I would be. After my fiancé leaves for training next month, I will be canceling all services except basic internet (still unbelievably overpriced) until I am able to move away from this area. If you can afford not having internet at your home --- do it! This company is not worth being able to watch a few TV shows a night. Id rather drive down to the local 7-11 to rent a red box movie than deal with them any longer.