Autowerkes Maine

Address:	398 US-1, Freeport, ME 04032, USA
Phone:	+1 207-865-6600
Site:	autowerkesmaine.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 74

Reviews 5

Kris Jennings

I own 2 Mini Coopers and have been bringing them here for service for the last few years. Dont expect to get a simple inspection sticker no matter how well you maintain your car. These people always find something you need whether you need it or not like flushing your break fluid at 35,000 miles? Yes, I fell for that. My Son changes his own oil and break pads but for these guys to reset the vehicle computer expect to pay $100.00. OK, you’re probably wondering whats the big deal? My last experience started 1 week ago when I brought my Sons car in because it was running poorly. They informed me that after plugging in the code reader and resetting the car to relearn me as a driver and various other mumbo jumbo, the oil cap was loose and that will be $108.00. So I asked, “It cost me $108.00 to tighten the oil cap?” He repeated about the really smart car and how it has to relearn how I drive and then added that the drive belt needs to be replaced. $325.00. Just so you know, this is a belt that is completely hidden from sight opening the hood on a Mini. This mini has 50,000 miles on it. My other vehicles have twice as many miles as that and I have never replace the belt/fan belt. I said OK, and ask if the car would be ready today. “No problem,” he said. He called me back about 1 1/2 hours later saying all done. That was fast. I paid the full bill, $108.00 for tightening the oil cap and the $325.00 for new fan belt. Turns out they did not replace the belt after all. Not clear what the heck was going on, I called the Mini dealership in Peabody. I stopped payment until work was actually to be completed. Autowerkes, today, 1 week later replaced the drive/fan belt. They informed me that in order to pick up my car, I would have to pay with cash, and now the price went up to $350.00 due to stopping payment on the previous check?! Very humiliating. No way was I going to bring cash but I did pay the full amount. What else could I do? Well this is what I can do. I will never go back to this place and I hope you give it some serious consideration before you do.

Mary Ellen Kazimer

We were driving home, going north on I-295 one morning, when the malfunction light on my Audi A4 began flashing and the engine vibrated intermittently. Luckily, we were just a couple of miles from Autowerkes, so we headed straight there. I was in a wheelchair because Id broken both legs a few weeks earlier. As we approached the door, one of the Autowerkes employees dashed out to open the doors and make it easier for us to get in. She took our trouble report and within a few minutes the crew was assessing our car. They diagnosed the problem quickly and reported it was most likely a faulty part, and one that happened to still be under warranty. They said theyd order the part and the car would be ready by noon the next day. They gave us a loaner and we were headed home again in a very short time. And we got our car back at the time promised. Because the part was under warranty, there was no charge for it. Autowerkes also waived their service charges because they had put the faulty part in back in the spring of this year. I have always found the Autowerkes staff to be friendly and informative. They take the time to explain everything and answer any questions. In the spring, my car was in for a major service and when I stopped by on my way somewhere else, they took me back to the service bay to show me where they were in the process and the parts they had removed and were replacing. Some auto shops Ive used have been condescending to me, seemingly because Im female. Thats never been remotely a problem at Autowerkes. In fact, I was happy to see two female employees there this week. For anybody who has mobility issues, I can also report that the facility, including its bathroom, is accessible and comfortable. I switched to Autowerkes last year, after having to have the same issues addressed over and over again with my previous shop, and have been very happy since. This most recent experience solidified my high opinion of their professionalism and customer service. I highly recommend them to any owners of European cars.

Andrew Wilson

Autowerkes Maine is an exceptional independent BMW and foreign car shop. If you are looking for an alternative to the dealers, Autowerkes is the place for you. They maintain my vintage BMWs to a high level of finish and reliability. I drive my 73 BMW 2002Tii & 73 BMW 3.0Csi all over the country and put thousands of miles on them yearly. They have been able to diagnose and repair issues with my 73 3.0CSi others couldnt and did it right the first time. In fact being an Authorized Bosch Service Center the starter repair on the 3.0CSi was completely covered under warranty from the flatbed to the completed repair. I was very happy about that. They are also an authorized Dinan installation center. So they were able to reinstall software a BMW dealer erased on my 1997 BMW M3, the same dealer broke my throttle body. I upgraded to the Dinan throttle body, cold air intake and upgraded software. The car is amazing to drive and the throttle body fixed the cruise control, I also get better fuel mileage now up to 29mpg on the highway. The staff are wonderful with great attention to detail. They are courteous and very helpful, I enjoy the personalized attention I receive when I drop a car off, makes me feel appreciated. Their communication during the time the cars in the shop and post repair follow up are excellent. If you have any doubts about this review check it out for yourself if youve never been there.

Baris Sener

07/25/2016: Got state inspection; I asked them not to use screws for the front plate, they said theyll use zip ties. However, they screwed the plate in. I already had 2 holes for the bmw front plate bracket, they could have at least used the existing holes; now I have 4 holes on the bumper. First they claimed my car already had the holes, now theyre admitting its their fault but refusing to fix the damage. Ill keep this updated. Contacted Maine Consumer Protection Division. They should be hearing from the office of the Maine AG soon 08/19/2016 Response to the owner: The existing holes on the car are from the BMW OEM front plate bracket; weve already talked about this Voit; be honest please. It was Arnolds idea to use zip ties so I agreed to bring in the front plates; I said please dont put screws on the bumper, Im going to use the tow hook plate holder. Arnold told me that hell tell the mechanic to use zip ties. You cant just decide to put screws on my bumper after you told me youre going to use zip ties. If you dont have zip ties (which I find hard to believe, I think Arnold just forgot to talk to the mechanic) and have to use screws; then dont give me the sticker; its not your job to make my car pass inspection. You need to learn to communicate better with your customers. You made a bad decision; you need to own it, simple as that.

sue briggs

I have an 07 Audi A3 Quattro with a lot of miles. This was my first appointment with Autowerkes and they were fantastic! They were very responsive to my concerns about getting a CV boot replaced, and had my car done extremely fast! Both Arnold and Jessica greeted me when I got there, gave me a loaner car and did a top to bottom inspection of my car for free! They found some things my dealer, who until recently did my service and inspections, clearly missed 4K miles ago. I will be taking my car back to Autowerkes to correct the issues and have them do my scheduled maintenance from now on. Fast, friendly and very reasonable rates!