U-Haul Moving & Storage at Rte 295

411 Marginal Way, Portland, ME 04101, USA

Address:	411 Marginal Way, Portland, ME 04101, USA
Phone:	+1 207-774-0758
Site:	uhaul.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 82

Reviews 22

Mike Levine

Terrible customer service. Tried a few times both truck/trailer rental and trailer install and was disappointed each time. Kept coming back hoping it was a fluke. Each experience was the same. Angry people, short on time, messed up price quotes (one on the phone, another on site - 3 times), and little regard for sticking to the schedule they created (hours delayed for install). Just plain rude. No apologies, no care for whether they were being effective or helpful. Interestingly, they appear to be very focussed on marketing data collection (phone number, address, personal info) before they will even answer phone questions. Seriously? Im calling to find out whether you are open July 4 and you need my address and phone? Ultimately, the manager could care less. I asked how I could contact corporate or customer care for feedback and I was directed on-line rather than provide a number at the main office. Who does that? Blown away by how bad the experience was, not once, but multiple times. Corp has to know about this place? Wow... Never go back.

kate volz

Easily the worst experiences Ive had in regards to both truck rental and storage. The staff comes across as condescending, chauvinistic, and dismissive. Im frankly surprised that they remain in business. The storage space is very poorly lit, and their idea of "climate control" is to have the building feeling cold and damp. I also sincerely appreciated that there is only one stairwell to get to the second floor of the storage facility, and no elevator for moving large or cumbersome items. Upon moving out of the facility, I requested to be present for the inspection of the space and was initially ignored. When I asked a second time I was told "Um...No." If youre choosing to use a storage facility in Portland, spend a few dollars more and go elsewhere. This was an unfortunate choice on my behalf, and I urge others not to make the same mistake.

Why Comes

Dont expect apologies for late parts or failure to call you to prevent you from showing up to an appointment when said parts are not in. In fact expect some snarky remark like, "Dont mean to sound like a jerk, but we cant install the part if we dont have it." Also, when they say they will call you when that part comes in...they wont. You have to call them only to find out the part has been in for a while and they will not try and squeeze you in given you have now waited weeks due to their failure. Again...no apology, that isnt how they roll. Amazing that they can stay in business actually, but that is how it is when you have a monopoly.

Josh Welbaum

My problem was not with Uhaul, staff, vehicles or location. My problem is with who they recommend as movers. Southern Maine Movers . Mike Bolduc the owner, would not own a mistake, and just started to harass the customer. Even went so low as to Facebook stalk her. Not only will I not recommended this company. I will go out of my way to tell people how bad this company is.

Matt Brock

Fast, easy, and reliable. Every time Ive needed a truck, even on short notice, theyve been able to accommodate. If you need extra packing supplies: boxes, tape, locks, blankets, dollies, etc., I would recommend you buy them elsewhere and avoid the premium. Tip: theres a free cardboard box donation bin in the office.

Ashley Ridley

There is no elevator, not fun if you end up on the second floor. $13 to buy their special lock to lock the unit. No light in the storage unit. Unfinished sheet rock at the top of the unit got my things dirty. Overall, not a great experience. However, they do have some very nice people who work for them.

Ss S

Contradicted themselves, used a vehicle to tow a trailr, go back later to rent again and now tell me the vehicle is incompatible, THEY LOADED IT before and now refuse service. Also threatened to fine us for not returning the truck within 3 hours even though we reserved for 24 hours.

Robert Meyer

This location I have done business with for over 20 years. Jim the manager to Al the hitch doctor and Alan and the complete staff of this location are a pleasure to do business with. Keep up the good work !!!

AK G

They gave me damaged car and now I am left chasing the issue. DONT TRUST THIS OUT LET PEOPLE. INSPECT AND TAKE PICTURES AND MAKE SURE YOU HAVE IT MENTIONED UNDER YOUR CONTRACT. NEVER USING THIS COMPANY AGAIN.

Anthony Zambrana

MAKE SURE YOU CALL AHEAD AND RESERVE A TRUCK BEFORE YOUR MOVING DATE. Looked like over 40 trucks and vans on their lot, and not a single one available. What a wonderful waste of my time.

Kipp Vermeulen

Minor issue using mobile check out with out of state license, but thats not this branches fault. Reps were friendly and helpful, and the van was very clean. Would definitely use again.

Robert Sherwood Jr

A very helpful staff help you get your vehicle set for towing and moving campers and other trailers if you have any problems they will help you figure out whats going on

Anonymous User

These guys are great. I rent vehicles and storage and im always smiling when i leave.

Timothy Joseph

I had 2 good experiences and 1 bad one. Owner was very responsive and called back

Lee Copeland

They always have the inventory. Staff are helpful. Price is affordable.

Logan Caldwell

The staff is hilarious and make up for u-hauls outdated technology.

andrew fairbairn

Its got the trucks you need but service is slow.

m c

Great Selection of Moving Vans & Storage.