US Post Office
| Address: | 6710 Laurel Bowie Rd, Bowie, MD 20715, USA |
| Phone: | +1 301-860-0847 |
| Site: | usps.com |
| Rating: | 1.8 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM 9AM–12PM Closed |
Location
Photos 1
Reviews 21
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Titi Alawiye
You would think that being a part of the government you will receive top notch customer service as opposed to rudeness. A mis delivery happened with my package and the way the employees talk is like its not their fault and its my fault my mail was mis delivered when the address was clearly written on the package. No one has been of help to me and I didnt even go to their office yelling nor did I call them upset but the replies I have gotten are very dissatisfying and outright rude. Its just very sad that with these google reviews and ratings no one has done anything about it and so obviously, the managers arent doing their jobs as well because regardless people would still come to mail there.
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Bernadette Jezierski
Unable to contact by phone. Always busy signal. Looking at the other comments, maybe they are busy on the phone getting other complaints. My package notification stated "attempted delivery business closed".... either the driver is lying or does not know how to get to this HOTEL which is opened 24/7!....This is part of what is wrong w the country, ppl have a good job but too lazy to take pride and do their job like they should. This is a government job and they will NEVER be repromanded. What good are any of these comments? No wonder UPS and FedEx are taking over and the post office is loosing business and in the red!
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Justin Anderson
Terrible terrible coustomer service. I cant even put into words the terrible experience Ive had with the laurel Bowie location. The staff is horribly rude, unhelpful & disrespectful. NEVER received a package that they said they delivered. They gave me the run around for over a week and then basically told me to kick rocks and take a loss. They ALWAYS deliver my mail to the wrong address and when questioned I receive nothing but attitude and disrespect. They never take accountability for their mistakes ever!!
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Jennifer Safford
I would actually give this post office no stars but that isnt an option... I have been trying to call this post office for weeks and apparently they keep the phone off the hook so they dont have to take calls. I have reported this to consumer affairs department and still not corrected. Nothing will be done if the management doesnt care and the management clearly does not care. They should all be fired and restaffed with people that are actually halfway decent at customer service.
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Lystra Seeram
I recently moved into the area which this post office services and the experience is horrible. The delivery representatives left our mail box unit open numerous times with everyones mail exposed. They do not distribute packages correctly and do not leave the necessary paper work to fill out for packages that need signatures. They are very unprofessional. It will be nice if everyone did their job that they were being paid to do, this process will go a lot smoother.
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David Anuforo
The staff are disrespectful, They neglect service to me because I was black. They had me waiting thinking someone will come to attend to me instead the was calling me all types of racial slurs in the backroom based on me race (the manager and the worker that was suppose to attend to me.) After wasting my time they told me their close and I should leave but when I left they attended to another customer that was not black.
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Kelli Davis
I had a great experience over the phone just now when speaking with Joe May at this post office. He was extremely helpful. I currently have an important package that is missing and was slightly panicking. Joe assured me he would do his best to find the package and gave me some assurance that he had a pretty good idea where there may have been a mix-up. Hopefully my package will be delivered today! Thank you Joe!
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Bryan Harris
Simple questions couldnt be answered, talked down to, told on desperate occasions if I didnt want a package lost to pick it up from there myself and that my package wasnt a priority. Put on hold for a manager, and when the manager picked up the phone after 15 minutes was surprised someone was on the line. Manager was cordial, but employee I spoke was dismissive and incompetent.
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Kyle Spinks
Dropped a package off here today, only took 5 minutes. They had 3 counters open and very friendly, helpful and professional man named Arnold standing by the line asking anyone how he could help, handing out tape, labels, explaining the different rates, making sure everyone was ready so things would be quicker once they got to the counter.
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Marc Snow
Its not often I have problems with this post office but when I do, they have the WORST customer service ever, hands down. Every single time I call, someone angry answers the phone and quickly tries to get you off the phone before they even give a damn about your question/issue. I HATE calling and walking into this terrible place!!!!
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Rebecca Jernigan
This is the worst post office I have ever been to. The customer service is absolutely atrocious. They will up-charge you as much as they possibly can. They work at slower than a snails pace. They dont know how to smile. I will go out of my way to go to any other post office as opposed to this one if I need any sort of service.
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Rebecca Miller
I often get mail delivered to my house that is not for my address and is for my neighbors. I have even received packages for my neighbors who I dont know. The people who deliver my mail are nice and courteous but they just dont always deliver mail to the correct address.
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Eddie Evans
This post office is by far the worst I have dealt with. They never answer the phone and when they do, they put you on hold until somebody mysteriously disconnects the call. They are also forever delivering my packages late. THE WORST OF THE WORST
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S A
Customers service is good but its useless If the driver keeps losing packages...well someone there is not doing their job because I dont have my package worth over $300. I meant over 2 people at the post office who couldnt find their mail..
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DJRocky Johnson
This USPS location never answers phone calls, undermanned and very slow service. They font care if theres a mile long line. They tske their own sweet time while idle staff dont even check if others need help. Terrible!
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Justin Christian
I hate this location! The carrier stated that he/she left a notice on my door , but there was none. I didnt ask to sign anything but just leave the damn package on my porch. They are obviously not doing their job.
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Liyah P
I hate this post office with a passion. This office has lost my package on numerous occasions. As I write this comment they have lost my expensive shoe I think someone stole. I will be calling in the morning.
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Ngozi Agbara
Highly disappointed I never get my packages! Like I am really about to call 7 on ur side I do check my tracking there is no excuse what so ever I shouldnt be getting my things!!!!
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Tatalangdji Kichuise
Very bad customer experience. The agent who received me was rushing over the phone asking me to call tomorrow meanwhile all I wanted was just a description of some something
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Lauren Bealded
Felt pretty rushed, after employee approached me while standing in the line. It would be nice if she was a little more friendly and didnt (attempt) to embarrass me..
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David Beksinski
Awful service, cant seem to deliver any packages but then closes at 5pm so I have to take off work early to get them. Mail carriers trample my garden and lawn!