U-Pack

Reviews 3

BR

Brianne Brown

I used U-pack in October to move from DC to Dallas and had a great experience. Moving Options: U-Pack has several options to choose from: Truck vs. container: I opted to pack one of their trucks. You pay by the foot (5 ft. minimum which easily fit my studio apartment amount of stuff). With the container, if you need just a little more space you have to pay for another whole container. Whereas with the truck, if you need another foot of space, you just pay for another foot. They fill the remainder with freight. Door to door vs. terminal to terminal (or a variation of the two): They will bring the truck/container to your house or you can bring your stuff and pack/unpack at one of their terminals. I opted for terminal to terminal because it was cheaper but also removed the need to schedule drop-off and pick-up dates in both cities, and it saved me from having to get a special parking permit for DC. That said, I ended up having to load, unload and reload in multiple trips to do terminal to terminal, so it’s worth the extra cost to have it delivered to your door if you have a lot of stuff/furniture. Price: It was a very competitive price at under $900 for 5ft of truck space. I think the quote was $1500 if I wanted door to door. There were no additional fees tacked on later. Timeliness: I packed the truck on a Monday and it arrived that Friday so it’s super fast compared to some of the other companies. You can pay extra for guaranteed delivery. They also have a tracking system on their website. They’ll store it for free for two days on the other end, but then they start charging $50 after that. I think they also have long term storage options if you do the container. Customer Service: I only had good experiences with the staff in both cities. They were courteous and helpful over the phone, in their front office, and in the yard. Lock: You have to buy your own lock, but they give you the specifications. Make sure you buy exactly what they specify because I accidentally got one too large and had to do an emergency Home Depot run to get the right one. Insurance: The insurance they provide is measly (30 cents per pound or something like that), but homeowners or renters insurance will cover moves so just call your insurance provider to confirm or activate a policy. No damage: Nothing was damaged when it arrived, but that’s because I was super meticulous when I packed. There will be lots of shifting in transit, so it’s on you to cushion breakable things in boxes and tie everything down securely. I fit everything in like a puzzle, taped smaller, lighter boxes to heavier ones to prevent toppling, and tied some things down to the wall brackets. I also used old blankets to cover all of my furniture since continuous motion would definitely cause scraping if not padded. Insurance won’t cover things broken due to improper packing. The trucks and containers are not temperature controlled so depending on the timing of your move, be prepared that you might have issues with heat damage to electronics (TVs, laptops, etc.). If you’re also driving separately, take those in the car with you. All in all, I’m really glad I went with U-Pack. Moving is a big hassle, but U-Pack was affordable, timely, and has helpful staff which made for a great and mostly hassle free move.

HI

Hilary S

The only good thing I can say is that my cube arrived at the destination terminal on time. Everything after that was a disaster. Once I finally got my permit from the city to have a cube on the street, I called back to schedule delivery. This seemed to go smoothly enough and ended with a "See you tomorrow." I spent the following day from 12-4 waiting for the cube to arrive. When 4pm rolled around and still no cube, I called and found out that there was no delivery scheduled under my name despite my having called the previous day. The man that I spoke to sounded totally unapologetic and said Id have to schedule something for the next day, which was a severe inconvenience to my schedule. After several minutes of silence on the other end of the line, I spoke with a woman who scheduled it for the following morning but said the only way to have the cube picked up the same day (which was necessary because my city permit would expire) was to have the driver wait for up to one hour while I unloaded the pod and take it away immediately. I had no choice but to accept this option since I did not want to apply for and pay another $55 for another city permit. I was also told that they would call an hour before anticipated arrival. Fast forward to the next morning. By 10am, I had heard nothing, so I called to make sure it was actually on the books since thats where they screwed up the day before. The guy said it was scheduled for 8-12 and that hed check with another department on when it was leaving and have them call me back. I did not hear anything for over an hour. At 11:30, I got the automated phone call saying my cube would arrive in about an hour. I got in touch with my friends/unloading helpers to tell them to come to my place. The cube arrived 20 minutes later, before any of my helpers had a chance to get to my place. I was relegated to unloading everything I could by myself, which was not a good situation for someone who has had previous orthopedic surgery. I should not have had to unload it by myself. I should not have had to unload it in one hour AT ALL - it should have arrived the previous day to I had more time to unload it with more other available people to help. The unpleasantness of everyone I talked to on the phone only made the situation worse.

HA

Hayley Burdette

I wish I could give no stars or a negative star for this company. Worst customer service reps, I mean the absolute worst people to talk to and work with. They gave us a time frame of 8am to 11am to expect our delivery. The day of the delivery I called at 8:45am asking if they had a more narrower time frame because the item was being shipped to a govt. facility and we needed a time slot to give for the location. The lady (who acted like I was bothering her) told me the truck was about to pull out and it would be there between 9:30am and 11am. At 11:30 still no truck, so we called back, this time a guy who was extremely rude, told me that the truck was about to leave and would be there at 12:15, 12:30. I explained I was told the same thing at 8:45 and that it was a govt, agency and they need to know a time, he stated that whoever told me that was an idiot and assured me that the truck was really leaving right then and would be there at 12:15 or 12:30. At 1:10pm there was still no truck, so we called back and said the truck still hasnt arrived, and the guy then says he was late leaving and was 15 minutes from our location. after waiting and waiting, the truck finally arrived at 1:50pm, just come to find out they sent the wrong truck for our delivery and there was no way to get it off the truck at our location, so to try everything we were going to use the loading dock, but then the truck driver couldnt back the truck up so that idea was shot as well. So now they are supposed to be delivering it tomorrow between 8 and 11 with a different truck.... but we will see what happens tomorrow. Needless to say, stay far far far away from this freight company if possible. Absolute horrible customer service and they have no organization in there shipments what so ever.

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