AAA Glen Burnie Car Care Insurance Travel Center

10 Holsum Way, Glen Burnie, MD 21060, USA

Address:	10 Holsum Way, Glen Burnie, MD 21060, USA
Phone:	+1 410-487-0505
Site:	midatlantic.aaa.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 14

Reviews 14

Tiffany Jenkins

Long wait time and overpriced. I had a 12pm appointment for a oil change and state inspection and I ended up being there till 4pm and the amount charged was overpriced. I arrived at 12pm for my appt, which I was told would take 1 1/2 hr over the phone. I waited till almost 2 pm when someone came out and said my car did not pass inspection and would need a $16 light bulb and windshield wipers $15/each. I asked how long since this was the first time I was called and I figured it must be ready by now. I was told another 30 minutes. I waited another 45 minutes & then I went to the desk to ask the status they said, oh the windshield wipers dont fit so we needed to go get other ones and I would need to wait longer. I was going to just leave but was told they would not be able to pass my car for inspection without them replaced. I could have easily done this myself at home, however it would mean having to drive back to AAA to get the passed inspection paper work. I felt like I was being taken advantage of and had no choice but to wait at this point. I then waited another 30 minutes at this point I am late to get my kids from day care. They finally are done and ring me up for me to find I am charged $107.25 for both my windshield wipers. I questioned this and was told it was the make of the car, I have replaced these several times on this car and have never paid more then $30 for both windshield wipers. In addition the inspection was $90 with a $11 discount, this is not a discount it is still over the cost at any regular inspection stations, just did my truck 2 months ago for $69 with no coupon. I paid the invoice and left feeling very frustrated and ripped off. In addition I ended up spending an additional $50 for late pick up fee with my kids daycare. Never would I think an inspection & oil charge could possibly take 4 hours. If you want to save your money and time do not go here. Edit from original-- spoke to the store manager who understood and apologized for the the issues I had. He rectified the situation and advised me of steps he was taking to ensure the situation would not happen in the future I appreciated the time he took.

Erika Hohenberger

Vehicle towed in last Sunday to replace clutch and power steering. Told it would be done Saturday by the latest. Called Saturday for an estimated finish time, was told it wouldnt be done until Tuesday. After arguing was told theyd call back at 4 if it was finished. Called at 4:10 and was told everything else was done but they needed to wait for a part for the power steering. When told to take it down and itd be taken elsewhere after the holiday the store manager, Glenn, proceeded to stall for time, then finally told us at 4:35 we had until 5 to get there. We got there at 4:45 and told by Glenn the clutch is working properly. Paid 1500, they locked the door behind us. Drove car out of lot to find that clutch was lose and speedometer had no been hooked back up. Went in today to have the car looked at and was told no techs were in on Sundays. Returned after finding two techs in the garage, store manager Tony proceeded to blame us for not checking to make sure there were no problems before we left! Corporate has been contacted for a resolution. Dont bring your car here. They dont care about quality of work, customer service, or customer safety.

Rassa h

Came in to replace a worn out distributor cap ($15) and rotor ($10). Was instead charged $49 for the cap and $49 for the rotor, AND told I had to get a whole new distributor. A brand new one online is $100, which comes with cap and rotor. I was charged $320 for a used remanufactured one, which didnt come with the cap and rotor, and since they couldnt find a new cap, they just used my old one, which they thankfully didnt charge me for. Still, I ended up paying $369 for parts that should have cost no more than $100, and whats worse, the whole reason I needed to get my car fixed was because my distributor cap had worn out. The same one they stuck back on, so they didnt fix the part that needed maintenance work at all. The only consolation is that the car is still running with the worn out cap, and the work is warrantied for 2 years, though with a brand new rotor and cap I probably wouldnt have needed the warranty anyway.

William Mollock

Called here to get a quote on a transmission replace. Their price was almost double what the much more reputable shop down the street was charging. The person working said he would not budge on price so I budged myself down the street and gave someone else my business. With price gouging like that I highly doubt I am the only one that would have been over charged.

Jahlil Bennett

In my 22 years of life I have never received better customer service. I was warmly greeted from the moment I came in the doors and left completely and utterly satisfied. There was not a moment in the 3 hours that I was there that I wasnt reminded of all the wonderful deals that Triple A has to offer. A wonderful establishment.

roy mendel

I went to AAA since I am a AAA member. The customer service was good . They got my car up and running after less than 24 hours. The only issue that bothered me is if I would compare AAA to other mechanics they are 20%-30% more expensive. I went there thinking that my membership would give me more that a 12% discount.

Ramon Luna

Customer service goes a long way. Certainly not the cheapest place and Im sure you know that, but this shop and the folks in it are incredibly attentive, friendly, can explain with precision what is going on with your car and the customer service is great!

James Hunt

Always have great service when we bring in over two vehicles. Ive been going here since it opened up. The auto Center is upfront with costs and gives you the right information to make decisions on auto repairs before doing the work.

LaTonya Davis

Every time in have my car service its friendly service and good prices-oil change, brakes, tires, etc. They offer good advice. I went to Sears and had a poor experience and have gone to AAA ever since.

Bruce Rose

Customer service is excellent and they take care of your car needs. I would recommend this place to everybody. Also, if you have any other travel needs, they have plenty of solutions for your needs.

David Bogert

These guys were great. During a business trip the starter died on my car after working overnight. They got the starter replaced in an a better than expected time this morning. Thanks guys!

Author Thompson

AAA travel center and auto repair shop discounts for members on repairs. Workmanship not the best. 5000 miles and my brakes are still squealing. Told there was nothing wrong.

Marcus

I didnt end up getting work done with these guys but they did tow my car for free and do a diagnostic test for half off. Customer service was A+ , had no issues

Chris Mail3

Gary Coon rocked today! He had me in and out for an oil change and even met me at the car when I arrived. Excellent customer service at a great price!