RNR Autobody & Painting Specialist

17612 Broadfording Rd, Hagerstown, MD 21740, USA

Address:	17612 Broadfording Rd, Hagerstown, MD 21740, USA
Phone:	+1 301-797-0400
Site:	rnrautobody.com
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 12

Reviews 14

William Billman

I took a fiberglass Jeep top I had bought for a old CJ5 I owned at the time into this body shop to be restored. After explaining what I wanted done they said they would give me a call in a couple of weeks. After about 6 or 8 weeks I stopped in to inquire about how it was coming. The top (which i could see sitting outside around back of the barn) had not been touched. They gave me the explanation that they had some major jobs to finish and would prioritize my top as soon as they could. It would be almost another 8 weeks (close to four or five months total) when they called and said I could pick it up. What I received amazed me. No restoration business should ever have let something like that leave their shop. All three windows had large amounts of overspray on them, the back window was so bad that even after scraping it with a razor I never could see clearly out of it. The hinges and screws of the rear window which were badly rusted and supposed to have been replaced were just painted over. They handed me the struts they had removed "advising" me they needed replaced, which they also were supposed to do. The actual paint job itself just seemed rushed. Kind of a shame, the business was in a great location and looked clean. The people were friendly enough (I guess they always are when they want to take your money). UPDATE 25 JUN 2013 I was contacted by the owner of RnR who said he was dissatisfied with this review and wondered if I would take it down. I informed him that the review was accurate and if he was sincere in fixing his reputation then he should have those customers who did like his service post more positive reviews. He then tried to tell me it was somehow my fault that they failed to deliver as promised and that I should feel lucky they even did the work at all. When I explained to him I thought this tactic was rude and unprofessional he said to "come on down" to his shop so we could "fight" about it. At this point I was mostly at a loss for words, so while I encouraged caution in my former review I now urge that you avoid this place. Als Body shop in Falling Waters is much more reputable and they did a FANTASTIC job restoring my Mustang.

Brandon Burley

When businesses say they treat you like family, RNR actually does. My wife and I have had work done on our cars on 4 different occasions in the past 3 years (unfortunately) and each time experienced the exceptional service by RNR autobody. We felt very taken care of as they provided fantastic results each time, as well as gave us advice about using insurance all while trying to make it as convenient as possible for us. They also guarantee their work, all reasons why we are so happy that we found RNR autobody. Lets just hope we stay away from the fender benders and door dings for a little while...

Stephanie Robinson

I have taken my car a few places prior to R N R, never again will my family and friends go anywhere else. Words cant explain how happy I am with the results. Not only was the customer service top notch but their work exceed my expectations. My car was in an accident and then stolen. Everyone at R N R helped with the process of its return and needles to say it came back better then the day I bought it, 10 years ago. Thank you R N R for showing me that not all businesses are here just there to make money, you all truly care about your customers!

Ams_Ralliart

In may of this year 2013 My 2011 Mitsubishi Lancer was rear ended and needed a whole new rear end trunk and all they did an AMAZING job color match is perfect work done PERFECT they are really nice friendly and treat you like your the #1 priority on there list if you need a update on your vehicle just call they will let you know what they have done what they are waiting on and still have to do it was such an amazing experience I hope I dont have another accident but if I do they will be my auto body shop for life now

Kevin Wallace

Will never ever take my car back there they rip u off by saying u need a new bumper & then they just fix yours & charge u ridiculous prices also they dont even clean your car afterwards also I had a perfectly fine battery when I took it there & when I got it back I had to get a new one. Ive never seen a body shop that bad

Sam Ghost

Im Very hard to please, and had many doubts about paint matching, these guys exceeded my standards. And Ill never go anywhere else, if you havent had any work done, and are looking for a reputable paint/body shop, give these guys a try!!! Ill never be going anywhere else !!!!!

Mandi Noel

Great location and excellent staff. My husband took his car there, after being hit. The staff was friendly, responsive, and knowledgeable. We would recommend this shop to anyone.

John Louderback

Outstanding Communication and Service, EXTREMELY Professional- Fair and honest. HIGHLY RECOMMEND

Ralph Huffman

They r great people in your worst time make car look great no hassle very professional

Doug Lord

Personalized Service Everytime!!! Repairs Done Right

Michael Robinson

Excellent body shop with very helpful staff

Damon Anderson

Greatest service ever experienced!

Scott Bartley

Excellent work