Tires Plus

1622 Dual Hwy, Hagerstown, MD 21740, USA

Address:	1622 Dual Hwy, Hagerstown, MD 21740, USA
Phone:	+1 301-800-7756
Site:	local.tiresplus.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 12

Reviews 7

Kathrine Graham

They dont even deserve one star. Went there for tires took way too long, alot of the employees were just standing around talking and goofing off. Then about 2 months later the side wall blew out and they would not help with prorating the tire which they said they could only help if I had purchased something called "road hazard warranty" which was not offered to me. I always, always, always buy "protection plans" or "extra warranties" if offered to me, not all places have such items. They dont want to offer this due to the fact they get more money from someone buying a new tire than having to replace one of their dime. I feel I was taken advantage of due to the fact I was a girl that knew nothing about cars (which I told them that and asked for their help with understanding everything that was involved in my transaction) and also due to the fact that I had my service animal with me they saw that, and that I was uneducated about cars and took advantage of that and did not offer the right services. Also the counter person said they also check "ALL" fluids under the hood. Well the same day the tire sidewall blew the coolant also was bone dry, I was stuck on the side of the road until a nice truck driver stopped and looked and told me about the coolant. He then put some in and my vehicle was fine. I am lucky he had coolant with him. The people at tires plus obviously dont know what they are doing or just dont care. I will NEVER AGAIN go to that store or any tires plus and I will let my family and friends and anyone else know how terrible tires plus employees are. There are so many safety issues that can happen given the wrong information or no information at that to the vehicles owners and passengers that can be avoided if people do their jobs correctly. So to anyone reading this for the safety of yourself and/or passengers DO NOT GO TO ANY TIRES PLUS. I hope this helps I wish I knew ahead of time how bad this place was it would have saved me alot of money, frustration, and pain. It was pouring down rain when the tire blew so I also got sick.

Roxanna Martinez

My 68 yr. old Hispanic Mother went to Tire Plus this afternoon with a flat tire. To her surprise there was a spanish speaking representative, named Juan that attended to her. Which at this point she was happy he was hispanic because she can communicate 100 times better in spanish. She advised him that she had a flat tire and she wanted to see if they could plug it or replace it with a used tire. The tire had two holes in it and was not able to be plugged. Okay, so the alternative was to buy a new tire. She didnt have enough cash on her for a new tire. He went on to explain that she needed two not just one. Well, Juan, if she is telling you she doesnt have enough cash for one what makes you think she has enough money on her for two? Now, at this point, I obviously being 1000 times smarter and more considerate than Juan, I would have suggested to put her spare tire on the car. Not Juan, he just put air in the flat tire and sent her on her way. My Mother lost control of her car on her way back home and had to stop at a gas station and got someone with some sense to help her put the spare tire on her car. This is by far the worse customer service that Ive ever heard of. And Juan should be ashamed of himself to the fullest degree.

J. Bradd LaRocca

Pettifogging minute details is trait I lack. Ill skip that this business left grease on my steering wheel, left one tire underinflated (causing an annoying dashboard message/indicator light) and skip to the crux of why I am submitting my first ever bad review of any business on the planet. The petty larceny employees (or at least one of the employees) at Tires Plus had the small-minded thoughtlessness to steal not one or two, but all four of the factory aluminum AMG valve stem caps that I brought the car in with and replace them with a mismatched multi-colored plastic version. There are plenty of tire shops in the area, however, as a public service announcement, if you choice to do business here, please, for the sake of your personal property, take your checkbook, purse, wallet, cell phone, loose change and any other valuables with you when you drop the car off. These people have stooped to the lowest low of theft, they didnt even have the decency to steal the emblem off the hood....valve step caps....a truly sad performance in the eyes of thieves everywhere.

Candice Runkles

Dont EVER go to Tire Plus. We had our Maryland state inspection done here and attempted to get the work done to pass for tags. They were supposed to order a replacement part on Thursday, I went in there Friday at 5pm and no one ever notified me that the part hadnt came in. Its now Saturday morning and they told me that the part wont be in until Monday. The part is coming from Frederick, MD (20 mins away). When I called ford about that part its scheduled to come in today so I called back and was now told that the inspector at tire plus wont be in until Monday so it cant be fixed before then. My family has been in hotels since Monday bc we are moving to Colorado and Tire Plus has been HORRIBLE with customer service. I would never recommend Tires Plus!!!!!!! They dont even deserve 1 star.

Terrance OHanlon

I would give 0 stars but its not an option. I have been dealing with Bridgestone "Tires Plus" repair shop for ~ 1.5 years now. They have made numerous screw ups which I have forgiven in the past. Today, the camels back was broken. Called in an oil change appointment on Sat. Guy says he has 7AM so I book it. Get there Monday morning at 7AM (and Im not a morning person) and another guy says sorry no record of your appointment. WAT! So, if you want an oil change you are gonna have to wait long while I order special filter (which should have been ordered when I booked the appt on Sat). WOW. Well, that is it for me. I would not step foot in that place if I were you.

Jason

In the past week I replaced the brakes, tires and checked everything else out on the wifes 2012 Kia Soul. The old tires were not wearing as even as Id like, so I scheduled an alignment for this morning at Tires Plus. When they were aligning it, they said I needed a new air filter and battery for only $190... I made them show me where they tested the battery and it tested good and the air filter is white, clean and no where near needing changing. I will never give them another dime and suggest everyone steer clear. Someone that hasnt worked on vehicles over the years and keep up on then would have easily been taken for $190 on things they dont need.

Jennifer Suminski

They fixed the control arm on my car and mentioned that the other one would need fixing soon.. $500. Then I had a simple oil change and they did an overall point check where they asked me if I had been having trouble starting my car. I said no.. he said my battery was reading way under what it should and it would cost $180 to fix. Took my car to two other places... both said that my car needed no work on the other control arm and my battery was reading actually higher than the recommended reading over 720.. essentially at 100%. These guys are con artists and I will never return for any service again, ever!