Address: | 8606 Old Harford Rd, Parkville, MD 21234, USA |
Phone: | +1 410-661-4377 |
Rating: | 4.4 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Katrina Mamuzich
Terrible customer service from the lady at the front desk. My husband had called up and inquired about getting an estimate on an easy cash self pay fix for a scratched body molding on our S4 Audi and they said we could come in on Wednesdays for a free estimate. I walked in and simply relayed what my husband had told me from calling there before and the lady near jumped down my throat telling me my husbands an idiot essentially because no one at that shop would say that and that they close at 1pm (I went at 10am) so theres no way they could do it today with another customer in front. I told we didnt need it fixed today we were just coming for a very simple estimate and she still insinuated my husband was wrong and they cant do it. Thankfully there was a nice repair man there who said hed look at it to only find out they dont work on Audis. Never would recommend this place simply on terrible front end customer service. Cant speak for their work but theyd never get our money just based on first impressions. My suggestion, get a nicer customer service person at the front if you want to save face for your business.
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Jamie Heckner
My family and I have used TJs in the past for body work and were happy. My husband took our car to their shop to get an estimate for repairs from an accident and the rude lady at the front desk told my husband that it would cost $25 dollars for an estimate. I had just called their shop not an hour before and nobody said anything about a cost for an estimate. She stated that she would have to pull someone off the floor to give an estimate. My husband told her that he had received another estimate from another shop. She then told my husband to give her the paperwork from the other shop and she would put it in their computer. If thats how TJs does business no thanks!!! I will glady give you a bad review and make sure nobody I know ever uses your company again!!!
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Benjamin Smith
I cannot recommend this shop enough. Very friendly and professional "Ma and Pa" type of body shop. I was on vacation when my car needed to go into the shop due to someone hitting my parked vehicle. I was having issues with the tow company. Recognizing that the tow company was terrible, the shop went to my house, fixed the vehicle enough to drive to the shop, and started working on it days before the tow company would have gotten the vehicle to them.
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Brian Wallace
Not only did a fantastic job repairing my bumper, but when I got my car back it was washed, vacuumed and they had put air in a low tire. On time and exactly the quoted price. Cant say enough good things about the work done by Don, Diane and their crew!
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Daniel Wiser
Excellent customer service! I took my car here after an accident and they repaired everything in three days. Plus I had a dent unrelated to the accident that they repaired for free! Highly recommend.
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Yvette Moses
This is a great shop. All the reviews I ready were on point. The staff are friendly and professional. They did a great job. If you are looking for a repair shop, you sold definitely use this one.
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Jonathan Yeboah
Great people here, great advice and honest opinions, pretty helpful in the insurance process too
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Andrew Kelly
Outstanding Work, Great Service, Staff was helpful & professional
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nick hamilton
Best shop in the area wasnt very satisfied with Ed and jims
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S. M.
Great service and workmanship.