Dutch Valley Auto Works

3331 Columbia Ave, Lancaster, PA 17603, USA

Address:	3331 Columbia Ave, Lancaster, PA 17603, USA
Phone:	+1 717-394-6278
Site:	dutchvalleyauto.com
Rating:	3.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 100

Reviews 20

Brian

Well as far as I can tell the repair to my truck was good.. It was the other parts of the experience that ruined it all... first they called me on Friday to tell me it was done great but she said they didnt have time to wash it so she said if theyd keep it till Monday they will wash And vacuum the interior... I didnt Need it so I let them keep it till Monday... so I pick up my pick up truck Monday initial walk around is fine nothing special... I start to drive out and notice they missed the whole top of the hood in the washing..side note the vacuuming sucked as well... Small things like this are big when someones getting their vehicle back for the first time, total let down... So later when Im washing the truck because of the subpar job before the see on my driver side someone used my truck as a door stop for theirs , Awesome ... and I can see this happening because while I was waiting after dropping the truck off the minions they have checking the vehicles out side to see if their locked at the end of the day, they just walk around yanking of the door handles. No wonder my truck got hit.. what is this job security... And to think I Picked this place to go off a whole list of places... I guarantee the new mustang that was there was treated better than my truck, when I know this cost more than that useless thing...

Annoymous

The only reason I used them was because my insurance made me. I could have fixed everything myself but i would have to pay for everything 100% out of pocket. First they tried to say my car was totaled but there was nooo way that there was over $8000 in damage when I hit a deer doing 20mph. Lol there was decent damage in the bay but it drove up onto the tow truck. 2nd I was told me car would be done in 11 days and it was actually done in 9 but the job was sloppy. My bumper isnt on right and my whole radio wasnt even hooked up. I would of rather paid for a job done good and well and paid for 2 more days for my rental car then to have it done early and sloppy. Another plus though was certain parts were painted and it was an outstanding job. I would definitely take a car to get painted there. Also I received hilarious weird calls from the receptionist where she freaked out and had to call back. It was funny so I wouldnt count that as a plus.

Ashley Haynesworth

Didnt have a good experience. I took my car here after getting in an accident for repairs. When I picked up my car was very dissappointed..it was a sloppy job whatever the mechanics were using i guess to bond my car was all over the car..not wiped off or anything...that was least of the problem though. When i started the car there was atleast 3 indicator lights on the dashboard..which wasnt like that priorto the accident..the steering wheel was not attatched...so had to bring my car back to the shop for them to order more parts and fox what they neglected to fix in the first place..i dont see how those things couldve been missed. I will never trust them with my car again.

Anonymous User

The person who does the painting and the owner told me that the pieces of my car could not be painted and that they wont do it. I told them that others had the parts painted on their cars and they turned out great. He told me again that it was impossible to do and said good by. They clearly dont know what they are talking about and i would strongly recommend that people stay away from this shop.

rlw rlw

Disgusting I have a small business I was working right down the rd from there shop I stop in needed 1 8 amp bus fuse offer to give him a dollar for it BUT NO you got to wonder why a small local business wont support anther local business told me I had to go to pep boys or auto zone. If thats how they treat another business. I hate to see what there doing to there cutomers

Larry Murray

Been a customer for many years. Feel like Ryan in repairs has skill & really hears what your saying. No bull, just friendly & courteous. All is complete on time& correct. Price is reasonable too.Only go to dealer for warranty work, & hate every minute. Always big bills! Dutch Valley is my kinda shop.

Michael Peachey

Great experience with Dutch Valley Auto! The employees I dealt with were knowledgeable, very easy to work with, and their service prices were reasonable. Took my car in for a start up problem and they finished it within the day. No problems since. Awesome!

Anonymous User

Front desk person needs a personality. Certainly doesnt greet you with smile, she instead makes you feel like you are imposing on her. I will not rush back to have them service my car anytime soon.

jetsam junk

Went to get the front of my car fixed after smashing it into the back of a jeep, theyre work was relatively quick and couldnt even tell the car was once smashed when picked up.

Mike Schmelder

Took my car there and it was the best experience Ive ever had from a body shop. They were very professional and fixed the car in record time. Thanks DVAW! Ill be back!

Rob Landon

Had a minor fender bender, and needed some body work done. They did a great job. The prices were reasonable, and the service was amazing.

Barbara Ault

Just had my car done here. Did a great job! Matched the color. Would definitely recommend anyone to check it out if your car is wreckef

Kelli Gallagher

I have been a customer on few occasions and always great job and so helpful and understanding with everything.

Anonymous User

Very professional and helpful. Good work done quickly. Thanks for making my car like new again!

Ry!t Lehman

Excellent body work AND reliable, honest service dept. plus free loaners!

Robin Schmincke

Excellent customer service, Quality work and reasonable prices