Gerber Collision & Glass

1123 S North Point Rd, Dundalk, MD 21222, USA

Address:	1123 S North Point Rd, Dundalk, MD 21222, USA
Phone:	+1 410-284-2556
Site:	gerbercollision.com
Rating:	3.4
Working:	7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM Closed Closed

Location

Photos 30

Reviews 7

Martin Bishop

I took my car to Gerber Collision as strongly suggested by GEICO (who clearly have partnerships with specific shops to offer inspection, rental pick-up and repairs in one place) for rear bumper repairs. I was originally quoted 4 business days, but the car was done in only 3. When I picked up the car, it was washed with mats cleaned (although the mats were missing initially). Great! However, my car began dinging angrily at me about a week after these repairs and continued for two weeks as I worked through troubleshooting. Unfortunately, after some diagnostic visits to the dealer, it was discovered Gerber had removed and not replaced a component for keyless entry underneath the bumper, causing a continuous error. I notified the shop on a Thursday afternoon, and received notification that I could return the car for additional work the following Monday afternoon. I received the car back in 3 business days again, and was disappointed to see it had been treated with noticably less care (dirty handprints all over the driver-side door inside and out, for example). All in all, it was a tale of two experiences: one quick, pleasant, and secretly sloppy, and one reluctant and visibly sloppy. I wont be coming back, and do yourself a favor by choosing another GEICO Auto Repair Xpress shop.

Mark Schechter

Unfortunately, I have used this business several times. It says something that I keep coming back. I have had a better experience here than at other body shops. And there is an Enterprise rental facility nearby. They work closely with Gerber and your insurance company. All around, its a great experience, if you are so unfortunate as to have to use it.

theresa weaver

Very frustrating and unhappy experience with Gerber!! Horrible place! Very high rates! Terrible customer service! Overall poor experience! The manager is the worst out of the employees! I would never take another vehicle there or recommend them to anyone. Do Not go here! You will not be happy! BEWARE!!!!

Jose Mendoza

They said that it would take 5 days to repair my car, and on day 5 they just sent me a message to tell me that it would last 9 days

Roque Castro

Is really good service, I want to said thanks to the inspector girl she is very nice so sweet <3

Anonymous User

I went there and the service was fabulous! The detail job was awesome

Daniel Mcmillian

You are well taken care of.