Address: | 826 Solomons Island Rd N, Prince Frederick, MD 20678, USA |
Phone: | +1 410-414-8320 |
Site: | platinumsoundsandrims.com |
Rating: | 3.8 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed |
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Jessica Clayton
Normally I wouldn’t even write a bad review but what I experience here at Platinum Sounds in Prince Frederick, MD warrant me to and I definitely do not want anyone else to experience the unprofessional and ghetto experience I did. I went to Platinum Sounds in Prince Frederick, MD to have a new navigation system installed and put an $800.00 deposit down back in March 2015. I had an install date schedule for March 7th however, I called a few days prior to the installation and spoke to Josh and explain to him that I was in NJ and was unable to make my installation appointment and would have to reschedule for another time. Josh assured that it would not be a problem and to call back to reschedule my appointment, well I have been still stuck in NJ and unable to get back down to Prince Frederick so I decide today that I would call and reschedule my appointment. When I called, explain to the Tech that I put an $800.00 deposit down and needed to finally reschedule to have the navigation system installed. The Tech placed me on hold and said that is records show that all work has been completed. At this point, I am fuming and I said to the Tech you guys have not installed or completed any work and do you really think I would be calling in trying to schedule an appointment if the work has been completed. The tech placed me on hold and Tony the owner gets on the phone and first tried to tell me that his paperwork shows that the work was complete. Now, this raises a red flag with me because they did not install anything and why would the paperwork reflect work is completed. I said to Tony you guys did not install anything in my truck, and Tony says well I have to go back and look at the paperwork, DING another red flag if you just said you looked at the paperwork and it said that the work has been completed then why are you having to go and look at the paperwork. This is the problem you have when trying to support your local black businesses they lie, cheat and steal your money not saying that all black business run this way but I can definitely speak for Platinum Sounds in Prince Frederick, MD they do. Then Tony says well I need to go back and see what happen and if the radio is here I can mail you the radio. I said Tony I don’t want you to mail me the radio just refund my deposit because at this point I am tick and do not trust Tony at all. Tony replies oh well I can’t refund the deposit I need to first pull the paperwork and if the radio is here and been here then I would have to figure out what the restock fee would be because I am paying a fee to Kenwood for holding the radio at the store and would then have to restock the radio but call me back Thursday and I can let you know. I said Tony you can’t look this information up in your computer system he says no I have to go back and pull the paperwork so unprofessional and ghetto. Now, when I first come into the store the receptionist said let me get your entire information log into the computer system and the receptionist needed the assistance of Josh to complete the order as Josh and the receptionist both said they needed to enter this information in the computer system in order to create the billing invoice. So with Tony telling me he can’t look it up in his computer system and relaying on paperwork I can’t understand and is straight up ridiculous. I have a computerize receipt to reflect my cost of for the radio and installation a grant total of $1700.00 minus the $800.00 deposit. To be continued under my husband name.
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Arron Deans
I am writing this as a non-customer because I was never able to get anyone at the shop to install a single item in my vehicle. I went into the shop twice and both times asked for a simple estimate and date for install and both were ignored. It has been over a month now and I figured maybe this review will get their attention. The second time I went in the owner was on the phone with a bill collector for my entire wait of over 30 minutes while I was attempting to get over $3000 of equipment installed in my vehicle. I just though it was very ironic that they would have a customer walk out the door for a second time while on phone with bill collector. Beware, the folks working there "trying" to sell equipment provide extremely high estimates and over charge for all in-store products and services. I highly recommend a better and more professional shop for any service you need done. Lastly, after reading others reviews it seems like it was a good thing I never got anything installed based on prior performance reviews. It appears that their grammar is a direct reflection of their quality in both customer service and workmanship.
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Anonymous User
I had a navigational radio installed here. Bad idea. I was noted a price of 125$ for installation after the owner recommended what radio to get. The price changed to 175$ once I showed up for the install. The guy charges me 20$ for 8 ft of wire and 40$ to wire 2 subs that were already wired. These subs fell out of the box when the bass hit. They stripped the screws connecting the Wowsers to the box. I realize that my voice command prompter was not installed. I made sure all the components were there the night before. The owner then tells me that it was not in the box. Next thing I know he says it will be 38$ to order a new one. They lost it or did something with it. The install took about 5 hours which was ridiculous. Also I wanted them to hook the subs up in series and they hooked them up at 4 puma in parallel which was wrong. The whole experience was horrible. I highly suggest that if you want quality workb done for your vehicle to not go to this shop. Waste of my time.
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Mac McGrath
I recently received my first car. I was looking to do a few upgrades to it. I have a Monte Carlo SS Supercharged and was wanting to install an aftermarket stereo. I have no experience installing stereos in a car. Doing my research, I found Platinum Sounds and Rims in Prince Fredrick. It was the closest and the best place for me to get my stereo installed. After reading all their reviews and seeing pictures of their work, I felt like I was in good hands. They explained how they would install the stereo and answered any questions I had. I was surprised on Christmas with the car stereo, and had an appointment to install the next day. It took only few hours and was done for a great price. Platinum Sounds is an all around professional and knowledgeable business. My stereo install turned out great, and you wont be disappointed with their work! I recommend going there for anything you need done to enhance your car!
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Sharon M.
I cannot say enough about the excellent customer service I have received from Platinum Sounds and Rims in Prince Frederick. I purchases a JVC radio with GPS and a back up camera and had it installed in my 2013 VW EOS. Im very pleased with the final product as well as the great deal on the price. The store was very busy when I came in. I was helped in good time and Tony was very patient with me as I am not very tech savvy. I was treated with care and respect and Tony was extremely knowledgeable about the products that would work best for my needs. What was a scary purchase for me was turned into a very pleasant experience. I highly recommend this business!!!!