U-Haul Moving & Storage at Randolph Rd
| Address: | 12025 Parklawn Dr, Rockville, MD 20852, USA |
| Phone: | +1 301-231-9469 |
| Site: | uhaul.com |
| Rating: | 3.1 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 5
NA
Natasha Tracey
If i could give 0 starts i would. DONT NOT I REPEAT DO NOT RENT FROM HERE. Theyre crooks and dont do their job right. They tried to charge me 400+ miles. Granted it was somewhat our fault too because we didnt check the odometer before we signed the paperwork. But, you would think the associate would walk you to the car and check that with you before you sign the paperwork. NOPE! They dont do that. I would also have to drive to New York and back in that slow stinking truck! Once i realized the odometer was wrong i contacted Uhaul that afternoon and I even went to the store. Of course the manager wasnt there. I let them know the mistake and even had the nice associate check to see who had the vehicle before me. Lord and behold the person before me had THE SAME MILEAGE GOING OUT! Wallah, problem shouldve been solved. But no. I get an email from someone who told me they realized it was a mistake and said they would charge me for 81 miles. I emailed them back letting them know we used mid 70 miles not 81. I never received a response back or call. Im thinking the manager or whoever worked out the issue...I was wrong AGAIN. I open my email this morning and see theyre trying to charge me $631.12. You really lost your mind if you think Im going to pay for mileage i didnt use. Its clear that more than half of your staff doesnt know how to do their job. And its clear that as a manager YOU dont check behind them to make sure things are running smooth.You basically told on yourself and staff by letting people know that YOU dont update the mileages of your vehicles. Which makes sense because thats how yall rob people of their money. Its been nothing but hell trying to resolve this situation because the manager lies and says he calls people but doesnt or respond back to emails. And when you call customer service they cant do anything besides put in a customer dispute and you have to wait on these lying suckers to resolve your issue. And then you had the nerve to close my dispute and said you called me BUT IF YOU CALLED YOU COULDVE LEFT A VOICEMAIL WITH A NUMBER TO CALL BACK. Did you do that!? NO. This issue started on Saturday and its Wednesday and its still unresolved. I WILL NEVERRRRR EVERRRRR use yall service AGAIN. And I will make sure everyone knows that the UHAUL on Parklawn Drive is PURE TRASH! Dont even waste your time working with an incompetent staff (minus the guy who helped me out because the girl next to him that day didnt know what the hell she was doing either). This store needs new management and a new staff that actually know what theyre doing (minus the guy who helped me and seems to be the only person who knows what hes doing)
SC
Scott Shirley
VERY FRUSTRATING EXPERIENCE!!! I want to start by saying the gentleman that actually handled my paperwork did a really good job. From there the decline was fast. After opening up the back of the truck to load our stuff, we found the truck had not been swept out. There was screws, bobby pins and other objects in it. In the passenger side door, there was a grocery bag with trash stuffed into it. Im going to assume they were very busy and didnt have time to clean my truck out before giving it to me. The worst part was returning the truck. Our move took longer than expected, so we had to return it after hours. The website claims they are a 24 hour drop-off facility. when I showed up at the facility, they had both of their driveways blocked with other U-Haul trucks, making it impossible to return (theres no parking on the street at this location either). I called their customer service and the first agent told me I would have to wait until the morning to return it. Not possible! She then told me I would be charge for either an additional day or if I chose to return it to another facility, a wrong destination fee. After explaining its not my fault they were preventing me from returning it to their lot, she said she could not help me and hung up. Called back and spoke to another agent who then put me on hold so she could check with a manager. After 15 minutes on hold, the phone rang over to another agent who did the same thing. After 37 minutes on hold, I gave up. I decided to put the truck onto the sidewalk in the public right-of-way. I locked my rental blankets in the front cab and then took lots of pictures as evidence in case they tried to claim I did something wrong and tried to charge me more than they should. There was also another renter who came after me and he had to do the same thing. Very poor situation.
BE
Ben Berman
Absolutely horrible. We had a reservation through uhaul in Rockville MD off of parklawn drive for Saturday. We only reserved it for one day so we made sure to bust our butts and return it before close on Saturday. I turned in the keys to someone and left with the receipt they gave me saying Id get a final receipt by email. Monday morning comes and my fiancé gets an email for TWO days reservation. I wouldnt be leaving one star if theyd fixed it but the customer service that followed was HORRIBLE. They refused to accept that theyd made a mistake, they claimed they looked at the cameras and that we returned it the next night (even though they dont know who to look for) and then the manager refused to give me his name. It was absolutely disgusting. I rent from uhaul monthly for my company for over three years and this one experience makes me never want to rent from them again. We will be finding somewhere else to take our business. Absolutely disgusting. DONT RENT FROM THE ROCKVILLE LOCATION IF YOU DONT WANT TO BE DOUBLE CHARGED.
T
T Chaw
The most rude and unintelligent people work there. I rented a trailer, and I turned it in right at closing time ... the two young boys told me I didnt have to do anything else other than drop to park the trailer, and they watched me until I fully parked the trailer before they drove off. So they charged my credit card for late drop off. I spoke to an older woman from this franchise about erroneous charges on my rentals, and she insisted that Im the one who failed to do my part by not dropping off some sort of paperwork to prove that the trailer was dropped off. So then I asked to speak to the manager ... the manager was "busy" so I couldnt talk to someone who might be a little smarter than her. First of all, I called and told them what day I was going to drop it off. Second, I was told to just drop it off. Bottom line .... this place will do whatever it takes to rip you off, to include making bogus claims/charges. STAY AWAY FROM THIS FRANCHISE!
A
Anonymous User
DANGER WILL ROBINSON! RIPOFF ALERT! We signed a form saying the gas tank was full. When we started driving we realized it was only half full! I admit that was our mistake. But then right before dropping it off we filled up the tank with $90 worth of gas (we stopped pumping when the gas pump clicked indicating it was full). They proceeded to charge us another $80 on our card after we dropped it off because they said we returned it 3/4 full! WHAT? Bottom line..........a one-way trip (under 100 miles) cost us over $170 in gas. Very hard to dispute these charges. They insisted that the gas pump stops once you get to $75 even though I was right there with my husband. RIPOFF. They make their profit on GAS!!!!!!! My advice is to start the engine of the truck before you leave, wait a bit, and double check that the gas tank is really as full as they say. Then leave a gas receipt when you drop it off and warn them that you will be watching them.