Precision Tune Auto Care

8000 Pulaski Hwy, Rosedale, MD 21237, USA

Address:	8000 Pulaski Hwy, Rosedale, MD 21237, USA
Phone:	+1 410-391-5300
Site:	precisiontune.com
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 9

Reviews 11

Jim Hendricks

Service is terrible. I had a 9:00ish appointment (over a month ago) to have brakes done. I dropped the car off and told them I need it back BY 4pm. Come 4:15, the car STILL is not done. The car was not done until 6:30 (actually AFTER closing time), a lot of complaining and I was charged more that I was told it would be. It took THAT long to do brakes? When I asked why the bill was so high, (as the car needed calipers, I asked how much more the total would be and I was given a quote on those additions) they explained that it is all written in the receipt. I origonally requested that the brakes ONLY be replaced as they told me I needed new rotors. I said JUST PUT ON THE BRAKE PADS, but they then decided to turn the rotors smooth without informing me and charged me for it as well. The bill was about $250 more than I was quoted. I wrote Corporate Headquarters but STILL have had no response. Maybe I need to physically handle this myself to get the issue resolved and make myself feel better. I expect police to be called. This place is a scam.

Kayla Gloston

My experience was horrible ! I paid the company $400 to get my car fixed because it was over heating they called me literally the end of the week so i thought that it was ok not a big deal. My car started just fine before they worked on it i went to the gas station and then tried to start my car again and it would not come on. I called them immediately to report the issue they told me to bring it back to the shop. so i had to pay another $100 just to get it towed. They didnt even apologize for the inconvenience. when i asked to speak with a manager they said he wasnt in every time. Then they stated that the guy that worked on my car got fired. I honestly do not care about who got fired my car is not fixed and i had paid them $400 like this is suck an inconvenience. They are now telling me that it is my starter and it will be $388 to fix it. my starter was never an issue until they tried to fix my car. I WILL NEVER TAKE MY CAR TO THEM AGAIN ! Every time i call them it goes straight to voicemail !

Lindsey Popiolek

Terrible service. AVOID. I used to have my car serviced here all the time and it was great. New ownership/management has made the place terrible. Dropped my car off at 10:30am on a weekday for them to check my emissions light & an oil change. Front desk told me it would take an hour, but I said I was dropping it off so they could just call me when finished. At 4:30pm, I still hadnt heard about my car being finished so I called them. They told me it had been done for awhile and that I could pick it up. When I came to pick it up, they didnt mention the emissions light so I brought it up. They showed me what was wrong and implied that I would have to bring the car in again the next day. When I asked why I wasnt called to discuss the issue so that it could have been fixed today, they blamed their manager for not calling me. When I asked to speak with the manager, the front desk refused. I will be taking my car elsewhere from now on. Their service was ridiculous and completely unacceptable.

zeroj8

I had purchased axles for my vehicle and could not remove the old axles, so I called this place because they are the closest shop to my home, and was quoted $200 to replace the axles, I told them over the phone that I had already had the vehicle apart, and it was unable to be driven, and they said that was fine and that the price to install my parts would be $100 per side. I tow the vehicle there at my own expense, and three hours later I get a call saying this and that are wrong with my car and they wanted $800 to repair it or they wouldnt work on my car. I declined the repair, and said I was going to have my vehicle towed back home, and then they still charge me $20 for a "diagnostic fee" when all I wanted was to have new axles installed, called ahead, and had to tow my vehicle there and back. So $180 later, no work had been done to my car, and I will never be taking ANY vehicles to this horrible shop. I recommend you stay away, unless you just want to throw money away.

Alex Barnett

My car broke down and I had it towed to them. They did a $30 "Starting System Check" and found that my Alternator and Battery needed to be replaced. They said it was going to be a total of $480 to fix both. I asked them to break down the prices. The battery was $112 and a $15 labor fee. And the Alternator was $257 and a $40 labor fee. I thought that was ridiculous so I wanted to know what parts they were putting in my car so I could check online to see how much they actually cost. The man on the phone refused to tell me any details and dodged every question. He then told me he isnt in the business of educating people. My car was stuck there so I agreed to have them replace both. When I got the receipt it listed the actual battery model. But the alternator just said "Rebuilt". Overall it was horrible service and I dont know how its even legal for them not to give me any details on what they were putting in my car.. Bottom line I wouldnt go here.

Leslie Belton

Great experience very friendly staff vast knowledge of cars, tires and parts , they also offer complamentary coffee and water . I would recommend this place of businesse to a friend or family member. They also notify you of what is wrong with the car as well as an estimate of the cost . The only unpleasant thing I would say is they charge by the hour if they need to work on your vehicle

Amber Pope

Mr. Michael the manager was AWESOME. Excellent customer service with checking me in and making sure I had everything I needed. Eddie, the mechanic, who serviced my car did great with my oil change. He brought my car to the door and promptly checked me out once service was completed.

Darren Baker

Terrible! Do not go here with a coupon expecting to save any money. They do not honor their coupons. They will up charge every chance they get. Will try and make you get a service or repair you dont want or need if you reject their recommendations will not service your vehicle.

Crystal Williams

This is a great location to go to. I have been here about 3-4 times in the last few months and each time they are able to help me. The issues were addressed and they have informed me what needs to be done to fix it. This is my current mechanic and I will continue to go there.

Tom Ames

Very knowledgeable staff. Professional care and quality work. For being an auto repair shop owner needing quality service when I traveled out of town. I recommend using this repair facility

Ann Vukelich

I have been going to this Precision Tune for several years and I am always satisfied with their work. Friendly folks who know their stuff. Very honest and trustworthy.