AAMCO Transmissions & Total Car Care
| Address: | 2455 Old Washington Rd, Waldorf, MD 20601, USA |
| Phone: | +1 301-645-6055 |
| Site: | aamcowaldorfmd.com |
| Rating: | 3.4 |
| Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–1PM Closed |
Location
Photos 3
Reviews 4
LA
Lamont Johnson
Took my 05 Camry in for possible transmission and brake issues about two weeks ago and was told by the owner, Manny, it would take a half day to check. While I do feel the staff was mostly honest - as they found no transmission issues but did find I needed brake service - I do not feel the customer service was up to par with what others seemed to have experienced. Took them over 2 days just to check the car after telling me it would be half a day, and the service manager never called me back when he said he would. I understand they were probably busy, but when you promise a customer youll call them back, you shouldnt leave for the day without doing so. Its like they had no sense of urgency when it came to my vehicle for some reason. Also, while the owner was always professional, the service manager was more than a bit on the rude side. I caught him in a lie one time I called, and then he had the nerve to rush me to make a decision on whether or not I was going to have the work done after they took 2 1/2 DAYS just to check the brakes and test drive the car for transmission issues!!! Interestingly enough, the work was performed in speedy fashion once I decided to have the work done and the brakes have worked like a charm since. (Ill give them that.) But I refuse to take my business and money back to a place where the service manager was absolutely rude; they didnt do follow-up when they said they would; and it took them an unreasonable amount of time just to give an estimate. And I absolutely understand that with auto repairs/estimates, things might take longer than what an auto shops staff initially tells you, but seriously - 2 1/2 days to do a test drive and check brakes?!?!?! Thats beyond reasonable. That said, the thing that bothered me the most was the lack of prompt communication when there was a delay. I would have been more understanding had there been a greater sense of urgency in communicating the delay.
MI
Miranda Myers
THE WORST experience I have ever had at a repair shop. They told me I needed my rear differential replaced, so I took it in Monday morning to do so. They called me at the end of the day saying they were sent an incorrectly labeled part (the differential had the wrong gear ratio). They spent the day installing this part in my car only to discover it was incorrect and then completely not drivable. They told me my car would not be done until the end of Wednesday (three full days in the shop for a repair that had been quoted at 6 hours). When I asked to be provided with a rental car or some compensation for the error, they refused, and instead complained to me that they were losing money on this because of the extra labor they had to put into the car. Whether it was their fault or not, it is their responsibility to provide compensation for the mistake that was made, since I had left my car under their care, and I would have not been upset at all if they had simply paid for a rental car (or even had been apologetic that this had happened!). Not to mention, I found them to be very condescending and offensive when I asked any questions (such as whether they would provide a rental car, or whether it was possible that the entire differential didn’t need to be replaced). Finally, after I got the car back, it was doing THE SAME THING I brought it in for in the first place. I took the car to the shop again, and they told me that now I need my front two wheel bearings replaced ($750) and I have a transmission issue (~$3250-3750). I am extremely frustrated because if they had they found all of these issues in the first place, I likely would not have decided to make the first repair ($1700), since all of these issues together about the worth of my entire car. Needless to say, I am extremely displeased with the experience.
MI
mickyfingaz
If I could give them less than one star I would. I had the transmission in my 03 Tahoe (120K miles) flushed at AAMCO and six months later the transmission burned up. I agreed to have them rebuild the transmission with new parts. I paid $3300. They gave me a crappy 18K/2yr warranty on the rebuilt trans. I drove 19K in seven months and the rebuilt transmission burned up to the point that the fluid inside of it was so full of metal that it was silver. The gears were ground to a pulp. I took it back to them because as a daily driver the transmission shouldnt have burned up like that in seven months. I dont haul or race with the truck or anything crazy. The condition that the transmission was in meant that they didnt build it right. I took it to them to replace the transmission and asked them to give me a break on the transmission and just replace it for free being that it was only a thousand miles out of warranty. They told me that "No" and that it would be $2500. I called AAMCO headquarters and stated my case and they called the Waldorf shop. Even after they received a call from headquarters they only came down $500 on the price and offered me a 100K/3 yr. warranty on the transmission. This is the warranty that they should have given me in the first place. When I told them wear they could stick that price and that I would have my truck towed elsewhere they still wanted to foster a future business relationship with me. Ill never do business with them again and Ill NEVER recommend them to anyone. Unethical business practices are a special pet peeve of mine.
PA
Pamela Martin
I had my daughters car served at this location for the check engine light. The car was serviced on September 5, 2014. Along with servicing the check engine light, they also serviced her transmission. The check engine light came on a few days after I got the car out of the shop. Since September 5, the car has been in the shop two additional times since the original diagnosis for the same problem...THE CHECK ENGINE LIGHT! I spoke to Manny and Doug about the problem. They both are now saying "it could be anything that causing the light to come on." Now, her transmission indicator light is on indicating that her transmission fluid is low. Manny or Doug is not offering any help on the matter except for asking me to bring the car back in their shop for a fourth time. I honestly feel like I washed $600.00 down the toilet. Manny, the owner refuses to give me a refund. As a customer, I feel this is horrible customer service. I paid for two services to be done yet there are still problems...THE SERVICE ENGINE LIGHT IS STILL ON and now her transmission fluid indicator is on. The car is in worse condition than it was when we took it in to be serviced! After weeks of research, I finally found a number for AAMCOs Customer Relations group. They told me that this shop is an individually owned shop which means its up to the owner as to how these types of issues will be solved. Theres NO accountability whatsoever! Im very dissatisfied. I mean totally dissatisfied.
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