Firestone Complete Auto Care

Address:	2565 Crain Hwy, Waldorf, MD 20601, USA
Phone:	+1 301-710-6552
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 13

Reviews 10

Ivory Groomes

The Waldorf Firestone is a great vehicle maintenance establishment. I have been to this location two times in the last two weeks with two different vehicles and each visit has been pleasant. The professionalism and quality of work at this location is outstanding. During my first experience, I dealt with the GM, David Washington. It was about 7am on a workday and my wife realized we had a nail in the tire. Pressed for time and not anxious about spending money on a fairly new vehicle, we pulled into Firestone by accident. We were expecting Firestone to plug the tire and charge us, so we could keep it moving. However, David expressed that the position of the nail prevented the technician from just plugging the tire. If the nail punctured the tire, the tire would have to be replaced--$200! BLOWN to say the least. Long story short, David, and his team did not try to swindle us; they removed a nail that was barely a quarter inch long, checked the tire for any signs of a puncture and charged us a VERY reasonable fee! Regardless of my frustrated demeanor, David never lost his composure. This past week, I took my Tahoe to the same location, given the great experience the first time. This time I encountered the Service Manager, Mike Cook. I explained to Mike that my brakes were grinding. I dropped the vehicle off at about 8:30am; Mike called about 9am with a diagnosis and I requested all recommended services be completed. At about 2pm, I received a call that my vehicle was ready for pickup. I had a brake line flush along with the replacement of the front/rear brake pads and rotors, and two engine belts for a great price. I was offered all of the online deals applicable to my service needs without having to look for myself. I have dealt with many sketchy mechanic shops in the past. The Waldorf Firestone is by far the best experience. All staff members are courteous, responsive, and helpful. I would recommend this shop 100%!

John Jackson

Horrible experience. My A/C was not working and I took may SUV to Firestone for a A/C inspection which cost $99 dollars. They said nothing was wrong and my A/C is fine. A few days the later the A/C stop working again so took the vehicle back and they said it was "over pressurized" and it cost $272 to repair it. The manager Nico(which is kid) is not very pleasant. I STRONGLY RECOMMEND YOU AVOID FIRESTONE IN WALDORF, MD

Sean Farnham

Terrible Experience here, I have no idea why anyone goes here. Staff looks at you like your an alien, they dont carry truck tires in the shop, or at least AT tires which is like WTF? You go to the shop to order tires and they said its ordered then time comes for them to be in, Oh Im sorry they were never ordered. Do yourself a favor and go to Tires Plus up the road, better service and tires on hand.

Kim Jefferson

Great service, for some reason I feel like they want to take care of me vs. being all about receiving a $$. Of course thats what it is all about but their customer service is great. Sometimes they can be a bit slow even when you are the 1st person there, thats why im not giving them 5 stars.

Yakin K9

Worst shop ever. Over 3 hours to get 1 tire changed. This shop is full of people who tell you it will just be another 15 minutes. People here are more worried about their breakfast order than the lobby full of people.

Janet Taylor

They offer a life time alignment which is well worth it. The only downer is that they wont inform you of damage on your vehicle which may be impeding a proper alignment.

Annie Wright

Gave it a second chance... :) they have excellent customer service and very friendly. Finally opened on Sunday.

Pastor Paige Harris

Great staff. Thanks for the great service!

Kenedra Burton

They were really nice! They made my day!

Bobbie Simmons

Its close and does appointments