StorageMart

Reviews 12

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Mercedes Brockman

I had a great experience as far as customer service and the facility is well kept. The down side would be the false advertisement thats on their website stating that the first months rent is free with no details included. Once I arrived to move in I was told that the first month rent free was only for particular storage units. After all said and done I still had to pay for my first month and my second month will be free...needless to say it was something small yet another headache and more money spent on top of moving! Their dollys are very small so it makes it difficult to move large pieces of furniture. They also have a refer a friend benefit where you and a friend that is currently moved in can receive $50 off of your storage rent, and my friend received their $50 off again with no details as far as whats acceptable and whats not but I was told that since Im getting my month free its not valid for me to get $50 off as well! I had no time to fuss so I let it go! And will be pursing it further! I should be allowed to received all necessary promotions as shown!

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Edgar Delgadillo

Ive been with this company for about a month and Im very impressed so far. The ladies at the counter are super friendly and helpful. You can tell they want to help you, and make you a happy customer and not just get you out of the door so they can go on about their day like it happens at other places. I rented a 10 x 10 storage unit. It was climate controlled and on a second floor. It was well ventilated, and the whole place smells very clean. A very industrial look. Youre provided a code to access the main gate, and you can do so 24/7. There is also a wide are where you can park your car to load stuff off the elevator, and the whole thing is covered from the elements so you can even load stuff while raining and dont even get wet. They also gave me 99% off the second month (its apparently an ongoing special) and their prices were the lowest for a climate controlled unit in the Waldorf, MD area. About $120 for a 10 x 10. So far, 5 stars. Yes, google, I said 5 starts. Your 3 start system is stupid.

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Michael Pearson

I needed a storage space because I was moving from Virginia to move in with my lady. Since I didnt want to bombard her space with all of my belongings, I figured I would get a storage space and slowly and methodically move my things in. I went to a couple of big name storage facilities, they were expensive and did not provide a large enough space for the money they charged. I went to StorageMart. Mr. Jay was professional, friendly and actually provided knowledgeable information that was certainly instrumental in helping me decide whether or not i would patronize StorageMart. Jay knew his job and offered me more than one option concerning the size of the unit and the length of time I would need it. I would recommend StorageMart for a few reasons. Mainly because of the cleanliness, the prices, the proximity to my new home, but most of all Jay. In my book customer service still matters, and it appears that no one knows this more than the "Big Guy" Jay. Thanks for all of your help.

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Scott S

Overall, I like the unit, place, and process but I was misled on the price. The price I clicked on online was not the price I was able to rent it at and the employee was unable to honor it although I had screenshots. I think it was a website error and not the employees fault but its very frustrating to book it for $121.99 and have to pay $136.99. Also the employee explained how they are changing the prices to match competitors but I found it to be more expensive than all the others in the area (although this was in newer). The unit is clean and seems like it will be a good experience but be ware of the price on the website not matching what you will pay.

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Shaun McGill

I am in the process of selling my house and moving to a new that has yet to be built. I needed moving supplies and a storage unit to facilitate my move. By chance, I stopped at Storage Mart in Waldorf, Maryland, chosing this facility out of several in the immediate facility. The customer service was top notch, with the staff working hard to accommodate my every need. I cannot recommend this store enough for anyone who places customer service, clean facilities, and quality pricing as priorities on their list of must haves when chosing a place of business. Kudos to Storage Mart for fine work.

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Meiji Tokugawa

Perfect place to store stuff. All secured with its gated facilities, on top of that, the buildings themselves have their own pass codes. Its well-ventilated and very clean. The staff, particularly, Menchie Gallo, is very accommodating. She makes sure clients needs are well attended to. She also has extended help once when I accidentally locked my keys inside the unit. Price is a little pricey compared t other storage facilities in the area, but, the comfort and security of belongings there make the rental all pay off.

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Ryan D

My trailer was safe here and I saved over 70 dollars a month compared to what other stores wanted closer to DC. I would like to add that they request that you leave a positive review. This is actually against Googles Terms of Service. It is also bad for customers because they see a falsely inflated number of good reviews. You can tell by reading the reviews that something is blatantly going on here. It is very fishy. Why so many reviews that read the same????

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ALBERT COOKS

I am a 69 year old 100% disabled Vietnam Veteran. I highly appreciate the patients that all of the ladies take with me as a senior citizen. Most companies that hire some young persons do not train them to be courteous and understanding of all clients. If you had a 10 star rating I would give that to your Waldorf branch. Please continue to do what you do on a daily basis. SGT. ALBERT W. COOKS VIETNAM VET. ALSO RETIRED MARYLAND SCHOOL ADMINISTRATOR

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Trina Philyaw

This is my second time using this facility. Both times were great. The customer service, knowledge of the business and willingness to help were outstanding. Jay and Menchie were excellent, professional and considerate to me as a customer. I appreciate it when you go into an establishment and receive good service. I thank them both and would gladly recommend this facility to everyone.

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Julius Boykin

Marissa and Menchie have always been helpful and willing to accommodate my needs for the two years that Ive been at StorageMart. The facility is clean and well kept. Further, I really appreciate the fact that I am able to access my unit 24 hours a day. The atmosphere is relaxed and prices are competitive. I enjoy the peace of mind that I have and highly recommend StorageMart.

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Shavon Futrell

Moving can be really stressful! StorageMart is my 1st choice for storage. The managers at StorageMart Marissa Heinrich and Menchie Espiritu are always professional and exemplifies superior customer service! StorageMart is clean and they always have wonderful candy dishes for each holiday occasion. This is my third time coming back! I wouldnt recommend any other place

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cortlin davidson

Just rented a storage unit and the service person Menchie Espiritu was so helpful. She explained everything and made sure I understood how to determine the unit that met my needs. I had gone to Uhaul prior to stopping by Storage Mart and the difference in service was like night and day. I signed up on the spot because of Ms. Espiritu - great job!

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