Beacon Hill Plumbing & Heating
| Address: | 56 Myrtle St, Boston, MA 02114, USA |
| Phone: | +1 617-723-3296 |
| Site: | beaconhillplumbing.com |
| Rating: | 4.3 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 9
Reviews 13
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Anonymous User
I had BHP do some work for me last winter, and was sorely disappointed with the work that they did and in their responsiveness deal with the subsequent problems that have arisen. BHP were asked to do a specific job, to repair my boiler. Rather than repairing the boiler at one time, in one visit, they stretched the job over several visits and billed me much more than I expected. Upon review of the invoices I realized that on a few occasions, when I knew that they came over for no more than 5 minutes because I had spoken with them upon arrival and when they left, they charged me a full 1 hour, at $130. One of these visits was in response to my call, as I was notified that water was pouring out of my boiler, which they had fixed, to the best of my knowledge. It turned out that they had only partially fixed it and they had left the valve open. When the heating came on, water came pouring out. I received a $500 bill from my building for damage to the unit below me. I approached BHP and they did not and have not to-date, responded. Additionally, BHP billed me $130 to go and close the valve that they had left open. Again, for not more than 5 minutes of their time, I was billed a full hour and this call was a direct result of something they had not done correctly. I have phoned BHP several times and have sent a letter to them asking them to respond to the damage, and also to explain their charges. I have not received any response. I have paid the full invoice, minus approximately two hours, which they continue to invoice me, and for which I am now accruing interest. BHP are expensive, dishonest, and non-responsive. It is a real shame that we do not have more options in the Hill. I will not use them again, and I certainly would not recommend them, under any circumstances.
PE
Peter Rodesia
Recently we had flooding in the basement without any idea of the source - turns out it was a boiler in the building next stoor which has burst and somehow (gotta love Beacon Hill!) the water seeped through one basement floor and up into another. The only reason we knew that is because BHP had been considerate enough to contact us when they heard - thru the grapevine - about our mystery issue. This saved us an incredible amount of worrying and $$$. I always ask up front for an estimate and take into account any minimal charge - a few of us in the building have on occassion coupled our plumbing requests to make it worth their while. When we were considering piping gas so that the electric stove could be replaced with gas, they stopped by, took a look, provided all the answers, no charge.
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Anonymous User
I saw an unfavorable review of this place but unfortunately was in a bind and needed their services. I am going to be as vague as possible however to avoid being identified, apologies. I am telling you now, DO NOT use these people. Not only did they not fix the issue. It was worse. He basically diagnosed the problem and walked. Another outfit came in and fixed the problem and thoroughly performed all the neccessary checks to insure their work. This place is a joke. I have only seen this type of unprofessionalism a couple times in my life. The best way I can desc them is when a group of kids get together to create a network of that will shovel your driveway or walk, accept they would probably do a more complete job. Its my fault for handing over a check. Shame.
LO
lonnie jackson
My water heater was about to let go and my regular plumber had discounted it this morning because he obviously did not want to do the work. As the heater began to leak, I called Beacon Hill Plumbing and Heating who had been recommended by my rental broker. Steve was here within two hours, efficiently disconnected the old heater and installed a new one saving me untold distress and money had the heater given way and flooded my apartment. Steve was friendly, professional and a no-nonsense worker. Beacon Hill will have my business from now on. I couldn’t be more appreciative.
KE
Kellan ONeill
Really disappointed with the professionalism of the dispatcher Greg...Had an issue with a leaky faucet and the plumber was there 10 mins and charged me $180. Totally understand there is a $180 minimum but thought there would be a little give.. I really loved Gregs dentist analogy..If you went to see a dentist for 10 minutes do you think he would reduce his rate.. or..if you owned the unit and cared about it why didnt you fix the problem yourself (p.s Greg..If I lived next door I wouldve) classic stuff but total lack of respect for the customer..
CH
Charles Neilson
I had a great experience with Beacon Hill Plumbing. I needed some relatively complicated work done and decided to go with them over other quotes because they seemed the most knowledgeable and confident about the job. The work was done expertly and they charged me for actual hours worked which was just under the estimate so I take that as a great sign of good business practices. I have already recommended them to a friend and I will do so again for anyone I know who needs some work done. Thanks everyone at BHP.
JA
Jan Korall
Have lived in Beacon Hill for years and have experienced major issues (old pipe in basement burst) and minor (replacing fixtures) and the guys at Beacon Hill Plumbing have always responded immediately and provided excellent work. When I put in a new kitchen they were able to do the plumbing and gas work, even though this is not their general business. They priced better than other plumbers who really were not interested in a small job.
PA
Patricia Wrixon
We had an excellent experience with Beacon Hill Plumbing.We ran out of hot water because one of our water heaters broke. As a hair salon, that is an extremely emergent situation. Beacon Hill Plumbing solved our problem quickly and promptly. The gentleman who was sent to us was polite and got the job done. We highly recommend Beacon Hill Plumbing and would use them again.
SH
Shannon Lasher
Had some toilet issues but the guys over at Beacon did a great job fixing it! The plumber that came out was surprisingly well dressed, very professional, and really nice. Plus he wasnt that annoyed when my cat crawled all over him while he was working...poor guy! Bottom line, if you live in Beacon Hill and need a plumber this should be your place.
ZA
Zack Teal
Really appreciate all of the prompt service guys and the proper repairs being made. Having every person be such a pleasure to work with says a lot about a company, every technician always goes the extra mile to make sure we are 100% satisfied. Cant thank you enough for all the hard work!
HE
Heath Radley
Beacon Hill Plumbing just did another superb job at my house. One of the loops in my forced water heating system had failed. The plumber, Greg, quickly diagnosed the problem the problem and fixed it inside of three hours. Greg was professional and honest.
ST
Steve Meyerc
After having a different plumber flake on us by not showing up for our appointment, we called Beacon Hill Plbg and they were able to come out the very next day. Our kitchen sink was fixed, and I could use it again. Thanks for making my life easier.
RO
Robert Castenada
Without question the most positive experience that I have had with any plumbing service. The plumber arrived on time, and he quickly diagnosed the problem and articulately explain it to me. I will be certain to use Beacon Hill Plumbing again.
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