Herb Chambers Collision Center of Braintree

75 Lundquist Dr, Braintree, MA 02184, USA

Address:	75 Lundquist Dr, Braintree, MA 02184, USA
Phone:	+1 781-849-7700
Site:	herbchambers.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8:30AM–1PM Closed

Location

Photos 64

Reviews 9

Nidhi Agarwal

I was recently at this collison center and may I saw it was the worst day of my life.I got there to pick up my car and I was told that there were certain parts missing on it when I was not made aware of this the day I dropped my car for repairs cause ofcourse there were no parts missing when I dropped it off...the guy,Greg, was so rude to me , rude is an understatement actually ...he was very unprofessional and told me that those parts were never there when the car was brought in and that now he was gonna have to fix it for free and it will come out of his paycheck...can you beleive this man! And he kept on going on and on about that and how I am getting things done for free when he is not even responsible for it.He literally raised his voice at me and spoke in a very unprofessional tone.I have definite proof of how I left the car there.The manager was not in and so I had to leave the car there until Monday since its a weekend and now I am really scared, I dont know what he is gonna do to my car... I would not recommened anybody to go there...these people are very unprofessional, the other person, John , handling my car never communicated with me regarding this issue until I went there to pick my car up and he wasnt even working today.Ofcourse , he wasnt working! If you want your car to be in safe hands , DO NOT GO THERE....YOU DO NOT KNOW WHAT YOU WILL END UP GETIING BACK! NO STARS !!!

Brad Bartlett

This is an update to our original two-stars review. Last Wednesday we met with the director of Herb Chambers Collision Center of Braintree, as well as the person who supposedly quality-checked our vehicle before releasing it to us. We were precise and sharp in our criticisms, and understandably both men were somewhat defensive, but overall they were understanding and showed a willingness to fix the issues. We left the car with them, with an understanding that they should keep it until the repairs were done right. Yesterday we received a call from the director saying our car was ready. He offered to personally bring our car to a location near our home at the end of the day. We agreed. When he showed up with our car, the repairs were done right, AND the car looked like it just rolled out of the show room. We were impressed - even the wheels looked like new - this on a 9 year old Mini Cooper S. We take good care of our cars, so for us to say that it looked good, is to say really that it looked great. Herb Chambers Collision Center of Braintree got it wrong the first time - and all businesses make mistakes. Most importantly, in the end - Herb Chambers Collision Center of Braintree got it right. We are very happy. We recommend them highly to you, if you want a collision center that will stand behind their work.

Steve Golden

Possibly the most incompetent customer service interaction I have had in over a decade. My car has been there over a month for minor cosmetic damage to the right front corner. They have missed target after target, and failed to communicate at every step in the process. Sergey, was the "advisor" on this debacle. I was assured I would have my car back last Wednesday. Had to call at 4pm, to find out if was not ready. Told it should then CERTAINLY be ready by Friday, if not Monday, for sure. Again, no call on Friday, so I had to call in to find out, again, my car was not ready, but PROMISED by Ricky that now Monday was certain. Now, mid day through Monday, hearing nothing, I called, only to hear from JIM Stapleton, the alleged manager of this operation, that he now thinks, I can get my car tomorrow... But again, is not sure. The only reason I give them one star, is because zero is not an option. Save yourself the trouble of dealing with these people.

Steven Thibodeau

The repair went fairly well and the car looked great when I picked it up. This however is for the one hour follow-up to the paint job of the rear bumper. For a 8 am appt. I waited an hour and 42 minutes for them to put the protective coating on the rear bumper only. I was told it would only be one hour so I waited. After one hour I question the person that checked me in and she said "soon it will be ready". After another 10 minutes, I apologized to her and asked "I was told this would take an hour, how much longer?" At that point I was told "10 minutes he is polishing the outside" Over a half hour later the vehicle was ready. Lack of communicating to the customer is a back training issue here. If I was actually spoke to by them it would have been really nice, however when I asked and lied to is upsetting.

Robert Teixeira

Never thought an accident will be a good experience ! But at Herb chambers chambers collision in Braintree , They are such professionals ! Starting with the friendly staff in the front office to the very nolagable apraisers ! Wich helped the repair process go so smooth ! I picked up my car 3 days before actual due date of completion ! I also thought the quality of the repair is an A+ my car looks beautiful ! Highly recommend herb chambers collision center in Braintree ! Great experience 5star !!!! Thank you !

Mary Wyatt

I took my nissan Altuna into Herb Chambers collision center a couple of weeks ago to have the front of my dar repaired. The repair das done perfect, you cant even motive ir was damaged, Theron paint color matched perfect. My appraiser Jeff went over the procese of the repair withh me before my car das espaldas. When i picked Up my car the shop mánager brought me to my car and se went over the repairs. What a great JOB. The shop mánager Jim Stapleton was amazing and the Office staff www very pleasant.

TCeurvels

Great work ! I got in an accident in my brand new Camry :( .... I went by to get an estimate. John ceurvels took me through the whole process , told me that I have to have the insurance look at it first and then he would take it from there. I emailed the Insurance estimate to John and he did the rest. Also I work a lot of hours so I asked him to order parts beforehand, which they did , made the appt to get it fixed and basically picked it up when it was done ! Clean too ! nice job....

Jwaltney Daniels

Took a fleet vehicle in for service. The vehicle was due for a 100,000 mile service interval so the repairs would run into next work day. They have a very good relationship with Enterprise and getting a rental was easy and the sent someone right to dealership to bring you your vehicle or pick you up. The communication of the place definitely could be better. Not not kept very up to date on the status of the vehicle. Not the worst service experience I have had, but also not the best

Krystal Stanley

This Auto Body Collision Repair Shop has been by far the easiest and hassle free to work with. The staff helped me through a complicated issue with my Ford Edge. They advocated for me with my insurance company and made sure that I was satisfied with the work that was done. I have recommended this shop to many people and I continue too because they are professional and efficient! The company is there to work with the customer and too make sure the work is done correctly!