Public Storage

Address:	31 Jamrog Dr, Chicopee, MA 01020, USA
Phone:	+1 413-206-6612
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 8

Justin Oliver

BUYER BEWARE!!!!! MY UNIT WAS BROKEN INTO AND ALL OF MY TOOLS AND EQUIPMENT STOLEN. OVER $10,000 WORTH OF TOOLS JUST WALKED AWAY WITH NO SIGN OF ANY FORCED ENTRY. BE CAREFUL THIS LOCATION IS NOT SECURE AND PEOPLE’S BELONGINGS ARE GOING MISSING. So Unfortunately after having my life savings in tools and equipment and personal belongings at this location for the past three years.... someone gained access to my unit and stole all of the valuable tools that I own and left my household belongings for the most part. Now I cannot even return to work without the tools I owned after my military service came to an end. The unit looked virtually undisturbed, no sign of forced entry and during the same time period that my unit was broken into, another unit in the same row as mine that was also broken into. That renter had two TVs stolen, but again no sign of forced entry. How are they getting in? The panel above the entry roll up door is easily removed and / or the panels between units are easily removed. There are no cameras; there is 24 hour access to whoever might want it, so late at night people can get into anyone’s units they want. They have not responded to my request for insurance coverage or my claim of lost property at all. I have filed a police report and so did the woman who lost the TVs. THIS WAS MY ORIGINAL RATING BELOW, UNFORTUNATELY MY UNIT HAS SINCE BEEN LOOTED OF EVERYTHING VALUABLE. IT REALLY LOOKS LIKE AN INSIDE JOB, BECAUSE HOW DO YOU GET SO MANY TOOLS OUT OF A LOCKED UNIT, WITHOUT ANYONE NOTICING A THING, WHEN THE PLACE IS SUPERVISED BY LIVE ON PROPERTY STAFF. NO CAMERAS, NO REAL SECURITY, BE AWARE ITS NOT SECURE!!!!!! This Public Storage location is conveniently located, very close to Westover Air Force Base, it is well maintained, and every storage unit on site is easily accessible. The isles between storage units are wide and easily navigated with the largest moving van. The units have lights inside and are in great condition. The prices are affordable and there is the right size unit for every budget. The Staff, in particular Karen, have been very helpful for the more than two years that I have been storing my household contents and business property, while serving in the Military. Public Storage is a military friendly business and always pays particular attention to detail in all that they do. I give the entire staff 5 stars for their professionalism, their friendliness, and dedication to great customer service!

Otto S

I came to Public Storage in Chicopee, MA quite by accident. Another storage facility nearby misrepresented the size of the space for which I had made a reservation. I drove up from NYC for nearly three hours to secure the space and found myself in quite a bind since the space promised to me was not at all available. My in-laws heard good things about Public Storage off Jamrog Drive in Chicopee and drove me straight there. We were greeted by Karen, the manager of the facility. Karen was courteous, professional and very attentive to my needs. I found the facility to be in excellent working order and very well kept and clean. Since I have secured a space at this facility, I have been back many times to put belongings in storage and purchase packing materials sold in their office. I have therefore interacted with Karen and her staff frequently and find them to be consistently friendly, professional and always courteous. I feel that I couldnt have made a better choice than Public Storage at this location to meet my storage needs.

Inez Rydzak

I HAVE BEEN A TENANT AT THE PUBLIC STORAGE IN CHICOPEE FOR THE LAST FOUR YEARS. THE FACILITY IS EASY ACCESS AND THE STAFF IS WONDERFUL..KAREN AND HER STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE FOR THEIR CUSTOMERS. THEY MAKE THIS FACILITY A VERY FRIENDLY AND EFFECIENT PLACE TO HAVE MY VALUABLES. I HAVE ALWAYS RECOMMENED THIS FACILITY IN CHICOPEE, MASS. TO ALL MY FRIENDS AND FAMILY.. WE HAVE ALL USED THIS FACILITY AT ONE TIME OR ANOTHER.. MY BROTHER HAS USED IT WHEN HE MOVED UP HER FROM VIRGINIA.. THE STAFF IS WHAT MAKES THIS FACILITY.. THEY ARE ALWAYS WILLING TO GO THE EXTRA MILE AND ARE VERY FRIENDLY.. I HAVE RENTED OTHER FACILITYS IN THE PAST HAD TERRIBLE EXPERIENCE, BUT SINCE I FOUND PUBLIC STORAGE I HAVE STAYED WITH THEM AND HIGHLY RECOMMEND THEM. KAREN AND HER STAFF ARE A GREAT ASSET TO YOUR COMPANY..YOU ARE VERY LUCKY COMPANY TO HAVE SUCH A WONDERFUL STAFF...

Darlene Baptiste

Emily treated me as important!! She was very professional, helpful, knowledgeable to the answers to my many questions. Accurate and truly an asset to the company. She was extremely pleasant and explained the process and answers with simplicity. If she did not have the answer, she found out the right answer. Karen, helped my folks from Florida to move up here with ease with the big move they made back to the New England area. I would highly recommend the Chicopee Public Storage on 31 Jamrog Drive in Chicopee MA. It is definitely a place that I would do business with again and Emily & Karen should be commended on their ability, their accuracy, responsibility, and pleasantness. Thank you for a great experience with your company.

Jenelle Medina

Public Storage has been very helpful. Collin was very informative and very professional in helping me with setting up an account with them. However, as I pulled out of the parking lot to leave I didnt see the curb I ran into it because of the blizzard we just had and my car was stuck. In no time Collin rushed out to help push my car out which took much strength and effort. I appreciate him going beyond his duties to come out into the freezing cold to help me and he got me out of there quickly. So overall I was comfortable with opening a storage unit there and knowing that they actually care about their customers too. Highly recommend Public Storage on Jamroq Dr for your storage needs.

TM T

I called the (800) number online to get some questions answered and make a reservation. I hung up the phone and the manager from this office immediately called me to confirm my reservation.The woman in the office was very nice and helpful. The unit and the grounds were very clean. However, I wouldve liked to know that I would be required to purchase my lock from them and take a small insurance policy before I went in to rent my space. For what I needed, the price was still very good. Overall, Im happy with my experience here.

Barbara Powell

I have been renting from this property for about 3 months. I work directly with Karen and she has been so incredibly helpful. I get packages delivered to my storage unit that are time sensitive for work, and she always works to make sure they are properly delivered. She also takes the time to listen to my concerns and takes no time in helping me out. I highly recommend this property for storage needs- especially if Karen takes care of you and your unit!

Amber Bleakney

I went to my storage facility in Chicopee Ma to make a payment that I could not avoid the late fees being added to. Karen was very patient with me and made a stressful situation more than managable for me. We worked out an arrangment and everyone won in the end. The customer service I received was 4 star and they seem always happy to help. I recommended Public Storage to anyone who needs to store their belongings. Thank you Public Storage.