Guardian Self Storage

599 Washington Street, Franklin, MA 02038, USA

Address:	599 Washington Street, Franklin, MA 02038, USA
Phone:	+1 508-528-4050
Site:	guardianself-storage.com
Rating:	1.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed

Location

Photos 16

Reviews 7

Korey Mendes

The only benefit to this place is they were able to produce a truck for us to use. If it werent for the U-Haul name associated with this company, I wouldve expected I was getting swindled. First, dont try calling. They dont answer their phone, ever. If you schedule a pickup online, make sure to save all of your documentation (more on that later). Second, dont be late to your *estimated* U-Haul pickup time or the owner, Mike Coyle, will make you know that youre late, even in my case which was by a half hour. The man has no customer service ability at all, so expect little to no help from him. If it werent so late in the day on a Saturday, I wouldve tried going elsewhere for a U-Haul, but I was stuck without any other options. The experience upon leaving his office was so bad that once I returned the truck, I made sure to take pictures of the exterior and interior of the truck just to make sure Mike didnt try pinning me for damage that I didnt do to the truck. I also took pictures of the returned gas guage and the fuel receipt, just to be on the safe side. I know, what a way to make a customer feel good about their patronage. Heres where the documentation comes into play. I rented the truck on a Saturday, and because the office is closed on Sunday, we were allowed to return it within a 48 hour window instead of the usual 24 hour window. Along with the truck, we ordered some moving equipment in the order of two hand trucks, a dolly, and two bags of moving blankets. So once we returned everything along with the truck Sunday night, on Monday morning, we were charged double for what seems to be the cost of the moving equipment. When we confronted Mike about this, Mr. Customer Service told us that, "I only processes the orders. If you want answers, call U-Haul." Then he hung up. Oh yes, Ill be calling U-Haul, Mike. Not only to get the refund thanks to your stellar customer service ability, but also to file a formal complaint about your shoddy business tactics. Tl;dr - Dont use Guardian Self-Storage for their U-Haul service. I cant speak for their self-storage services, but youre still dealing with Good Ol Mike, Master of Customer Service, so I can imagine the experience there. Find another U-Haul company if youre looking for a reputable self-moving service that wont make you feel like you need a shower after doing business with them.

Courtney Hering

Brad at Guardian has been BEYOND helpful for my move from Wisconsin to Massachusetts. From the very first time I called about 6 months ago to now, this branch has been incredibly honest with me about cost, what I would probably need for long-term storage, AND worked to find me the best deal. They were responsive, clear, and KIND every step of the way, and thats tough to find with storage and moving companies. Ill be using their truck rental service to move my items from the storage unit to my new apartment because I feel like Ive had the pleasure of working with my own family the entire time. DEFINITELY give them a try-- theyre the best storage in the greater Boston area. Thanks Brad and Guardian!

D Hunt

Walked out before I even finished the contract. Found the employee rude and unhelpful. He wanted an emergency contact who didnt live with me. I declined to provide him one and he refused to continue on with the contract. Said he needed it, and I didnt understand. I told him Id walk and take my business elsewhere rather than provide him with the info. He said "dont have any friends?", "you dont understand ". I understand quite well, you want more people for your mailing lists and sales pitch. Not happening. For the record, Ive used services at 3 different storage places in the past, none have asked for contact info for people that dont live with me.

Anonymous User

Dirty dirty dirty!!! I got a climate controlled unit and paid a hundred dollars a month to only find all of my belongings with some insects poop all over it. This is totally uncalled for.

boston sprockette

These people are con artists. They force you to tell them when you are leaving, but when you do, they lock you out and loose your last months payment. I beat them in court.

Anonymous User

Thank you Guardian Self Storage for making my move so easy. Your friendly employees were so helpful in answering all of my questions and concerns.

Lisa Maxwell-Rounds

Decent rates. Secure facility. Clean units and grounds. Very nice, helpful employees. Good location.