Total Care Accident Repair

Reviews 3

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Crystal Lyons

I am so unbelievably impressed with Total Care Accident Repair, located in Raynham, MA. I wanted a free estimate on how much it would cost to do body work on a 1995 Isuzu Trooper. The rear quarter panel of the vehicle, including the gas cover, bumper, and rear lights were all in tough shape -- bent, banged in, jammed, broken, and/or hanging off due to an accident that occurred in New England’s last blizzard. I found Total Care via the google search engine and I initially chose it because it was nearby to where I lived. Now, however, I would choose it not just on that reason alone, but because of the honesty, professionalism, and quality of care I received. In the middle of the night, I initially made contact with the business through their convenient website which allowed me to send them a message to describe my problem in order to schedule an appointment. To my pleasant surprise, I received a phone call from a friendly professional just hours later AND immediately after the business opened for the day. I honestly figured it would take a few days to get a call, especially during a holiday week, so I was really impressed by this. We reviewed the damage briefly over the phone and they were extremely flexible in scheduling the date and time for the appointment for my free estimate. I arrived to the appointment late and no one there made me feel bad about that. They welcomed my 4 year-old daughter and I with smiles and even offered my daughter a juice box from their fridge (talk about catering to kids too!). My car was then assessed and I was informed that the cost to replace the damaged quarter panel would be over $4K and therefore, my car was totaled in that my car is probably not worth over $1K. Instead of trying to sell me on why I should get the repairs done, they instead tried to figure out a creative, practical solution to the problems at hand. For sure, these guys were experienced and talented in that they were able to think outside the box on each and every issue. Not only this, they immediately started working on these solutions and it was now near dusk and the business was almost closed for the day. Talk about great customer service!!! For example, one large problem I had was that the gas cover was so badly banged in that I could not get it open in order to get gas into the car. They immediately identified a solution and resolved this problem among several others. Since it was now dark, they asked if I could bring the car in the next day so that they could do a few more things to ensure that the car was functional and safe to drive. As if I am not already delighted and beyond thrilled with their service, I was met with yet another surprise the next day in that after they put the finishing touches on their work, they did not ask for or want any money for ANY of the work they did on the car. It truly is unbelievable!!! I am still trying to figure out if I am in a good dream and have not woken up yet! Not only is this business both honest and responsive, they obviously have hearts and are more than generous. We could not be more appreciative of this given our financial situation. The father of my child was unemployed for a year and 1/2, just got a job in August, and just the day before my first appointment with Total Care, he got laid off. With the timing of all this and with the accident that just happened the weekend prior, we are so extremely thankful for this extremely generous gift. If you are looking for an honest business who is looking out for your best interests and who you can completely trust, then you have found the right place. We are very impressed with the professionalism, responsiveness, integrity, high level of expertise, quality and timeliness of the work performed at Total Care -- and obviously the price could absolutely not be beaten. Thank you, thank you, thank you for superb service!!!!! You have gained a lifetime customer and we will be sure to refer you to my friends and family.

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The Silent G

I have gone to Total Care twice becasue they did a phenomenal job repaeiring my car the first time around. Originally, I had some minor damaged caused by a driveway incident. They did a great job on the repairs. I I had made it clear that I was very concerned about the quality of the work to performed. I am very meticulous about things like that. Call me a perfectionist. I had seen a lot of cars on the road that simply screamed "Ive been painted". I didnt want that to be my car. I had a tri-coat white pearl paint job and didnt think that it would be possible to repair it properly. Brain assured me that due to their assembly line process all would be good. They actually take the car apart completely so that there are no tape lines, and no metal left un painted, which reduces the chance of corrosion later on. They have a small team for each portion of the repair. One gtoup that takes it apart, one that does mechanical repairs, one that does the paiting, and then another that re-assembles. They actually do all of the body work for most of the new-car dealerships on Rt 44 and thats how I heard about them. They did a great job of trimming the aftermarket grill my insurance provided to fit the front of the car perfectly. I was so please with their work tha5t a couple months later when I got into an accident and all the work they did got ruined, I brought it straight back to them, even though I had moved out of state. They were even nice enough to take some touch up paint to some un-related nicks and dings they found around the car, so now my car looks better than it did when I bought it. (I bought it used). I only have a 2009 Mazda3, but I feel as though they treated my like the owner of a Mercedes. Also, they put up with my mom, who was extremely rude to Jack when she came to pay for the original repair (she had hit my car in the driveway and was trying to pick apart their work to bring the bill down). They were very polite with her despite her rudeness and I was very impressed.

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Chris Kinniery

Our insurance company wanted us to use one of their "preferred" repair shop, but the online chatter for that place was not very good. Then I found the reviews for Total Care Accident Repair and insisted I wanted to go to them, and the buzz online is all true. Jack Lamborghini and his staff could not have been nicer and are true professionals. They explain everything fully, offer you options, and kept us updated every other day as to where they stood with the repairs on our car. When we could not get there exactly before closing time, they stayed open later to accommodate us. If your insurance company says they cannot give a lifetime guarantee on their work, no worries, Total Care will stand by their work themselves. This place will blow you away with their all around customer service, you wont be disappointed!

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