Patterson Auto Body

Address:	18 Great Rd, Stow, MA 01775, USA
Phone:	+1 978-897-5568
Site:	pattersonsautobody.com
Rating:	3.2
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 27

Reviews 6

Anonymous User

We were referred to Patterson Autobody by the dealer we bought our car at, Village Subaru when it needed bodywork done. The damage that needed to be fixed was to the right rear bumper and wheel well. We gave a copy of the insurance adjuster’s notes to the owner, Frank Patterson Sr. He told us it would take a week to fix. We left him the car for 2 weeks while we were on vacation, but it still wasn’t ready when we returned. It took 16 days. After driving the car for a few weeks, we noticed the bumper was separating from the car. We called the shop to schedule a time to bring it back and left the car. They called us 24 hrs. later saying the car was ready for pick-up. They determined the problem was the clips holding the bumper had given out, said it was rare, and replaced them. When we picked up the car, they had already closed, but it was obvious to our untrained eyes that the bumper still did not sit correctly on the car. We had to call them back and go in a third time. They made my husband wait while they took apart the car, but more importantly were rude to him throughout the process. The technician told him the problem was the replacement bumper they used to do the initial repair was defective. He was told to come back a fourth time to drop the car for repairs the next day, Friday 8/5/11, and it would be ready for pick-up Monday 8/8/11. Given that they would need to order a new bumper, install it, and have our insurance company, USAA approve the charges, we were concerned this timetable was not realistic since business tends to move slower, if at all, on the weekend. You can appreciate that the area we live in does not have a subway or bus system. This makes being without a car difficult, especially for us, as my husband is active duty military and gone often during odd hours, including weekends. Dealing with Patterson’s business hours of 8am-5pm was extremely difficult, however, at the prospect of having to do it a fourth time we didnt think it was unreasonable to ask if they might be willing to provide us with a loaner vehicle. When we voiced our concerns to the technician and asked if we might be able to get a loaner car for the weekend things started to get ugly. The technician said, “This wasn’t Patterson’s problem and if we ever wanted the car fixed we would need to deal with it,” along with some other choice words. We took our concerns to the owner, Frank Patterson Sr., asking if they would be able to stick to the timetable given and if a loaner car might be provided given they did not accurately diagnose or fix the problem the second time we were in. Frank became so aggressive over the phone that we had to get USAA involved. He screamed at my wife, called her names, told her that he took zero responsibility for the problem, and told her never to call or come back onto his property. In the end we followed the advice of USAA. We dropped the car for the fourth (hopefully final) time after business hours and picked it up after business hours. USAA coordinated everything with the shop so we did not have to speak to anyone again. USAA was horrified to hear the way Frank Sr. spoke to us, especially my wife and has flagged Patterson Autobody in their system.

Anonymous User

Weve given Patterson plenty of business because were nearby, but never again. We should have learned when they repaired my husbands sedan and the window would no longer work. He had to bring it back several times before they could get it right. Then they did an OK job fixing the hatch of my SUV, but the interior cover for the brake light would never stay on after that. I got tired of bringing it back to have them pop it on and it would then pop off a day later. I really should have known better than to hire them to remove the rust spots from my SUV. It looked rust-free when I picked it up, but by a year later all the rust was back. Also, instead of reinstalling the door handle properly, they glued it back on, so while we were away on vacation it totally broke, meaning we could not use the door for two weeks. Their attention to detail is terrible. A car is too big an investment to trust to people who wont take good care of it.

Roman Reptushenko

Best auto body shop around! Friendly staff at the door will walk you through all the needed procedures for your insurance claim and rental situation. The local rental place picked me up from the body shop and all together made it a very smooth, seamless process. The body shop is very communicative and will answer your phone calls and emails promptly, whatever your concerns may be. They do the work very timely and do the best they can working with the insurance companies too. You can trust these guys with your car. They do a lot of work for the local dealers too, so theyre very experienced with repairing to dealer standards.

Laurel Stewart

They were very friendly and helpful, got my bumper replaced at a decent price. They also vacuumed and washed my car, it looked fantastic! I got a great rental deal through them with Enterprise in Maynard. I would recommend them to anyone needing autobody repair.

David Bird

Awesome Collision Center/ Body Shop! Great People!

Sherry Graham

Always do good work and helpful.