Providence Auto Body Inc

350 Silver Spring St, Providence, RI 02904, USA

Address:	350 Silver Spring St, Providence, RI 02904, USA
Phone:	+1 401-861-2211
Site:	providenceautobody.com
Rating:	3.8
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–12PM Closed

Location

Photos 31

Reviews 18

Erica Collins

Not impressed. Customer service was really awful. Waited a week for an appointment and was never told my $2,300 worth of damage would take 14 business days. You bet the lady at the front desk did though when I called later that day for a progress report. When I became upset that I wouldnt have the car by Friday for an important trip (which I mentioned prior to making the appointment) the woman told me that the "misunderstanding was my fault" (yes she actually said that) and that she didnt "wish to go back and forth with me" on the issue. As I started to say "I dont wish to argue about this at all" she cut me off and told me to "stop talking over her". After that I couldnt get a word in. She continued to interrupt me so that I couldnt explain my thoughts on the matter at all. I told her she was "rude and unhelpful" at which point I thought her head was going to explode. I liken her to a pitbull in a snooty-label outfit. I told her I would come and get the car and Im now taking it somewhere else. Clearly they have way too much business to care if 1. I understood the process 2. they were professional in their interactions with me or 3. to provide me my car in a timely manner. Worst. Experience. Ever. (And please get the woman at the front desk some customer relations training.)

joshua hurst

unfortunantly my car has been to Providence Auto Body 3 times to be repaired after being in accidents (all 3 were not my fault) but after the first time I knew that I would never bring the car to any other body shop. Not only did Providence Auto Body make it simple by doing 100% of the dealing with my insurance company but they also set me up with a rental at no expense. The best part of dealing with PVD Auto is picking up what may as well be a brand new car. Not only were all the repairs from the accident taken care of, but the car was completly detailed back to show room quality. The staff went so far above and beyond that I could not possibly have asked for more! Thank you Providence Auto Body, I hope that my car never has to go to your shop again, but if there is ever a scratch, dent, ding or more significant damage I know exactly where Ill be going. My current car or any other will never be repaired by anyone but Providence Auto Body!! A++++

Joshua Resmini

Providence Auto Body --quite simply-- is the only body shop in Providence that I trust to repair not only the exterior of my vehicle, but the inner workings and electrical systems on my vehicle. Most recently, an accident left my vehicle with roughly $20,000 in damage, most of which was to parking distance sensors, side cameras, HID headlamps with recessed washing mechanisms, etc. When the vehicle was returned to me, the functionality of all these systems was 100 percent. The quality of the repair can only be compared to that of the assembly line where my vehicle was manufactured in Germany. And the customer service is second to none. Truly a White Glove" experience. Regardless of the vehicle you drive, the quality of the repair and the level of service are standard to every customer. That in and of itself has earned Providence Auto Body my repeat business, and my continued recommendation to anyone who asks.

Sunny Cheba

These guys made my experience a hassle. Some people there are polite but they have a few that treat you like they look down on you. I could say more but more they would know who I am. They didnt even follow up on doing everything they were supposed to. I would just advise you to take your car elsewhere. To a place that has TIME, to actually talk to you about your options. A place that actually cares about you and whats best for you not just how they are going to make money. Ill never go there or advise anyone to go there again.

Anonymous User

Great, modern facility, does not cut any corners in repairing your vehicle and making it "like new" again. You may have to wait a little longer, but look at the cars there. Waiting is the price you pay for great work. Rest assured, this place wont sell or rent your car when you drop it off, so if thats what you want, bring it to Americar in Pawtucket!!!!

Doreen Forrest

Wow!! Thats what I kept saying when I saw my car. It was spotless. Not only do they fix your car to pristine condition, they also fill your gas tank to full. This is the best Auto Body in RI hands down. Thank you all for a tremendous job. If I could have given more stars I would have. I will recommend Providence Auto Body to anyone.

Anthony Santos

Bad experience all around- Poor customer service, long wait, no follow up, over priced, poor quality. I still have issues with my car after their repair, but they are such a hassle to deal with I dont even bother trying anymore. Try somewhere else.

Phil Fusaro

My experience with providence auto body was positive, they did a lot for me that other companies wouldnt. they want to make sure the customer had a good experience and they produce good quality work. i would come back for future business.

Paul Samson

They have beautiful expensive cars there that they fix and paint. You cant tell the work is been done. The car sometimes comes out better than the factory. Recommended to have your car fix there if it ever needs it. Very professional

Nick P

Extremely rude! After watching the man yell at other customers, he finally came over to me and didnt even introduce himself or shake my hand. He took one look, told me he didnt want to do it and then just walked away.

Stephanie Lennon

My experience with Providence auto body was definitely positive. I received my car back in pristine condition inside and out. The customer service was exceptional and prompt. I would 100% recommend this company.

ryan ward

Im begging you not to go have your car worked on here. I know how they work inside and it is not professional or like the stupid commercial says. Please believe me I am trying to save you a horrible hassle.

Donna Menegus

I could not be happier! My car looks like new. Professional service and very friendly to do business with. I highly recommend Providence Auto Body. I would definitely use them again if I ever had to.

karen raeburn

i was 100% satisfied.A friendly, capable staff on all levels made the entire process seamless! i would never go anywhere else. A huge thank you to Providence Auto Body for your for your excellent service!

Stacey Stevens

This is the only place that not only myself but my family takes their vehicles when this type of service is needed. I always recommend this business to my friends because they do an amazing job.

Arri Reid

Not only does providence auto body repair your car, they will also install all types of autobody parts for a great price, the service was excellent and Nick really cares about the customer.

Elmer Parrillo

Providence Autobody they repair car back to 100% and full my gas tank i would recommend that if you get into a accident take to providence autobody there not on no insurance companys list

Tigger D.

This place is greedy and very unprofessional and theyre phone etiquette is nonexistent. They have no care or patience to answer questions and act as if its not their problem to do so.