Maaco Collision Repair & Auto Painting

Address:	501 Main St, Pawtucket, RI 02860, USA
Phone:	+1 401-312-4230
Site:	maaco.com
Rating:	3.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 42

Reviews 10

Bri White

Since their customer service submission form doesnt seem to work I will be sending this here for everyone to see. This was our first and very last experience with maaco. My boyfriend and I dropped our car off on May 11th in Pawtucket, RI, they told us a week ahead of time that it typically takes 3 days (Mon, Tues, Wed) to do what we needed done to our back bumper on our new car. Due to my boyfriends schedule they made an exception and promised us they could get it done in two days as long as we were able to drop the car off first thing in the morning on May 11, so we did. We planned on picking the car up Friday right before closing time. We heard nothing all day Friday, so we called and they said it should be finished around 3. We finally received a call around 330 saying someone was hurt and the car was unable to be finished and we couldnt pick it up until monday. So what was initially supposed to be a 3 day job went from being a 2 day job and ultimately ended up being a 5 day job. This chain of events lead to my boyfriend not being able to work his 6 hour shift at work on Friday, a loss of about 80 dollars. We then had to rent a car for two days so he could get to work Sunday and Monday. Maaco did cover the cost of our rental which is helpful but what happens next is why Im writing this message. When we finally got to pick the car up on Monday not only were we out 80 dollars from his missed shift but we had to pay a family member to drive all over the place to bring him to and from the rental place, his house, to maaco twice. We pick the car up Monday and the battery is dead, WHY? What we needed done was body work and we have a keyless ignition, how did this happen??? The Car was literally purchased a month ago. Never had a battery issue and is a CERTIFIED 2014 camry. If the battery was no good they would have replaced it when we purchased the car ONE MONTH AGO. Anyways, we take the car home finally and my 11 year old step daughter had left THREE dollars in her little cup holder area in the back and it was gone. Seriously? Someone had to steal 3 measly dollars out of the back of our car? I feel stupid even complaining about it but I feel like I need to because all of this has been such a bad experience but I cannot believe someone would take 3 dollars from someones vehicle. Totally ridiculous. I will forever forbid him from bringing our car there for anything ever again. So disappointed in all of this and just at a loss. It was the most frustrating and disappointing experience. And now I will have to find another place to do body work since we planned on having the hood of the car painted after the summer. But not here, no way.

Ryan D

I went into Maaco of Pawtucket for the first time in order to have my front bumper cover painted. Rafael immediately made me feel very comfortable, and he listened to exactly what I wanted to have done. He then explained to me the exact work that would be done and the prices of everything. He even gave me different options and estimates and gave me time to choose the one that best fit my needs. Then, after dropping the car off, I was stuck for a ride home. I was prepared to call a cab, but Rafael immediately offered to have someone take me home. I was surprised but extremely grateful. Then, when I picked up the car a few days later, I found the work to be excellent. They even touched up the paint in a few areas outside of the bumber cover for free. I was once again surprised but very grateful. I will absolutely use Maaco in Pawtucket again if the need arises, and I highly recommend them to anyone.

Anonymous User

I have used this particular Maaco three times now - twice when I was hit in the parking lot at work and once when a colleague suffered the same misfortune. Not only are these people the most honest and helpful folks I have had the pleasure of dealing with under such awful circumstances, but the quality of work is outstanding. My car looks better now than when I bought it 4 years ago! Their desire to make the experience as painless as possible for the customer is authentic and outstanding. They are patient, knowledgeable, courteous, and worked with me to fix the damage correctly at a price that I could afford. I will take my car there anytime and would recommend anyone else to do the same. Thank you guys!

James Buco

worst experience of my life. was quoted a price of 1350.00. dropped the car off july 3rd. got it back august 25. many many promises along the way. car will be done on such a day. this went on too many times. finally got the car back and the color didnt match but i waited so long i paid just to get the car back. they lie. they lie etc.employee george in sales is an antagonizer. if i had it to do over i would not pay for that whole experience. very unhappy.would never recommend that place to my worst enemy.james buco

Anonymous User

Car was excellent when i first received it however I had to edit my review because its been almost two months and the paint is beginning to chip. I recommend you sand the car down yourself or go with there highest paint job I payed for the 499.95 deal but still wouldnt expect paint chip in two months. The customer service however, is A 1 and if your not looking for a show car type job I recommend them. But if you plan on having the car for awhile dont go the cheap route!

Alex Parmenidez

I would like to start by saying what an outstanding job that Maaco Collision Repair and Auto Painting has restored my (2 cars) back to the very first day I purchased them. The detail that went into this was extraordinary and not to mention the excellent customer service I received while both of my car were in the process of being repaired and painted I Highly recommend that Maaco Collision Repair and Auto Painting.

Jessica Aspeel

I brought my 1974 Porshe 914 in for a repaint. When I brought it in, it had been painted poorly and needed to be redone. It came out showroom-new and I was incredibly happy with the product and services I received. I would like to thank Rafael and the rest of the crew at Maaco in Pawtucket. I highly recommend them to anyone needing a similar service.

Eric Morel

First of all, let me start off by saying that the body shops office staff was very professional and their customer service was phenomenal. Lou Moya and Rafael Barrios took care of my insurance collision repair on my 2007 Lexus IS250. My car was Rear-ended and the bodywork came out so well, it looks brand new. I Highly Recommend this place to anyone!

Kelly Williamson

I WENT TO MAACO I PURCHASED GRADE A FOR THE PAINT, THEY DID A HORRIBLE JOB THEY PAINTED MY RADIATOR , SIDE MIRRORS THEY EVEN PAINTED MY HEADLIGHTS MY LICENSE PLATE/LIGHTS IT WAS HORRIBLE I DONT RECOMMEND ANYONE TO GO TO MAACO WORST PLACE IN RI

Scott Greenwood

Great paint job and rust repair. No over spray, drips or runs. Obvious pride and skill in the prep stage and paint booth. Timely service and good communication. Got the basic paint package and Im very pleased. Highly recommend.