|162 Milford St, Upton, MA 01568, USA
|8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–1PM Closed
Bought a nice used Jeep Grand Cherokee from Motuzas in Upton, MA. A few days after purchase the check engine light came on. Took vehicle back in to check out problem and it was determined to be a sensor, which was replaced. Within a week the check engine light returned. Light was turned off and was instructed, by manager, to see how things went and if light came back on to come back in. The light came back on within a few days. Due to work commitments, could not get vehicle back in for about a week. Brought vehicle back in and it was determined to be a catalytic converter issue. Was told I needed a new one and they would install for a discounted price of $800.00. Doing me a favor. I got a second opinion, which confirmed the problem and made me aware that the Jeep probably had this issue when it was sold to me. I confronted the manage, by phone, of all this, suggesting maybe he would like to revisit this repair issue. I suggested I might split the cost to $400.00 to get this resolved. I was promptly told NO and that my 30 day warranty had expired. I now do not feel comfortable with this individual or his firm. Frankly I feel he is dishonest and cannot be trusted. Out of principle, I am taking my vehicle to my trusted mechanic and paying the necessary $1,200 for the needed repair.
I purchased a car from here after seeing it listed online. This is a small, family owned owned auto repair and auto sales company. All of the staff are friendly and down to earth. I was surprised at the level of honesty and willingness to answer any of my questions about the car and its history. Since the business is primarily auto repair, I also got straight answers on any mechanical questions that I asked about the car and an auto check report was willingly offered without me having to ask. The price of the car was within the actual book value and not marked up like other dealers who tell you they sell at book value but really dont. They even worked on the financing with my credit union. If you are looking for a quality used car or truck with no sales pressure and a truly honest staff, you should give Motuzas a try. Oh - and if they do not have the car you are looking for on their lot, they can find it for you. That is a big part of their auto sales business.
Highly recommended. My wife and I have taken our cars there for years and Bob (owner) is excellent. We dont trust easily, but we trust Bob and his shop.
Good used cars excellent service! Great family small business..
Great friendly trustful service.
Great business, fair prices.