Firestone Complete Auto Care

501 Memorial Ave, West Springfield, MA 01089, USA

Address:	501 Memorial Ave, West Springfield, MA 01089, USA
Phone:	+1 413-233-4557
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 23

Reviews 25

Melissa B

Im thrilled with my recent trip to Firestone. Initially, I went in for an inspection sticker. Despite not having an appointment, I was seen right away. My car failed inspection due to front thread-worn tires. Justin, the Service Advisor, explained the situation and offered an amazing deal. He did everything to help me out. Since I had no appointment, I presumed Id be coming back, leaving with a rejection sticker until the tires could be installed. Not the case! Despite the fact that, at times, they were swamped, Justin told me the mechanic, Anthony, could put the new tires on right then! I now have two brand new beautiful tires, which make me feel safe. And my car passed inspection. Everyone I dealt with at Firestone was attentive, courteous, and helpful. This is the best experience Ive had at any auto care place, ever. I have and will continue to recommend Firestone. Thank you!

Chae Nicole

Avoid avoid avoid. I went here for a simple oil change since there wasnt time to do it myself. This was at the beginning of July. A few weeks later I realize my oil is low and black. I go on warranty to get it changed. They tell me the most they can do is top it off. On top of that I stood in an empty store for thirty minutes while the this man stood behind the desk laughing and joking before he acknowledged me. Never Ever Again!!! Just do it yourself

Brian Rudd

Came in on a Sunday for a brake job. The staff was friendly, professional, and HONEST! They told me I did not have to replace the front brake pads although I thought I did. They couldve easily told me that I needed to and I wouldve told him to go ahead and do it. They did the rest pads and rotors. Ken and Louis provided great service at a fair price! Will be going again!!

David Rawson

THE BEST place to get your vehicle serviced. The manager, Dan, is very intelligent and knows your car. Hes sarcastic sometimes, but I like that. Ive been going there for over 15 years and I highly recommend visiting there for any vehicle issues. Tell them I sent you....

Martin Ferracane

Blew a tire on the Mass Pike Friday night. AAA called them for me and got me there just before they were closing. The guys got me right in and 4 new tires on ( mine were shot anyway) in 1/2 hour and I was back on the road. Great service to a stranded motorist. Thanks

mthibeau

These guys were good to me when I was down and out away from home. I do most of the work on my truck myself. I had to go here in a pinch. They treated me right and got the work done I needed in a satisfactory manor, I would go back if needed and was in the area.

Brittanee Faraday

Love firestone, really reliable, honest, I go to them for everything adn they are right there to make sure my car is in great working conditions. the staff is amazing as well as their top notch mechanics, which do a great job. wouldnt go anywhere else!

anthony albano

i was given the run around sunday morning 5-4-14 by the manager of the store,i went there for an oil change with a coupon,the manager did not treat me honestly in regard to what the store coupon stood for.i will never walk in a firestone store again.

Bandit J. Russell

First time here and everything went smooth, they plugged my tire for only $20!! I would recommend to anyone in need of car repairs, but make an appt if possible so you dont have to wait. I was in and out in 30 minutes.

Carlos glenel

If your car has a problem this is the place to go .... very satisfied with the work they did on my Hyundai , the wait time is not bad either , dont second guess it your car needs to be fixed right? Then go here asap

m s

Great service, customer service is excellent, they greet you by your name, honest people, and best of all, they dont try to sell you what you dont need. Honest business, this is what keeps me coming back.

Sandy Harnois

Work was done in a timely manner. Everyone was polite and friendly. Always go there when I need to have work done and I need it done right away also they do inspections for the State

Monique Mcknuckles

The only place I bring my car(s) very nice guys, wont over charge,or take advantage of you...

Thong Vo

Quick service, understanding for being late, accepted my mobile coupon.

jonte toro

I always get great service but its always a wait at any mechanic haha

jaime pons

A job to be done in no more than 1.5 hrs took them 4hrs

فهد المهيد

Good service but overpriced and not many mechanics

Tony Monty

Friendly and honest staff that does great work.