Firestone Complete Auto Care

Address:	322 E Main St, Westfield, MA 01085, USA
Phone:	+1 413-485-7617
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 18

Reviews 10

Eddy K

BUYER BEWARE I am a former returning customer of 3 years and have been returning here to get the tires replaced on all 3 of my familys cars. Each past visit had been smooth and quick and I was extremely satisfied with the service....And then came my latest tire change there. I have a 2008 Honda Civic Limited Edition. It has everything as good as it gets for civics of that year..especially the rims. So, I come and order the best tires they have for my model and year vehicle, and am told that their firestones were the best for my model. I purchase these tires and have them installed. The next day I wake up to go to work and low air pressure signal is on. OK, no biggie, this happens; Ill head over there after work and they will take care of it I told myself. FOUR subsequent visits later that same week due to the SAME tire failing to perform they STILL REFUSE TO REPLACE IT!!! No, it is all my fault. Maybe I hit a pothole? "We will reset your sensor". Ok, next day; "It is your pressure sensor, again; we replaced it and there will be no more problems". Next day "Your valve stems were not replaced due to error on our part, it is fixed now". Next day "Your rim is getting worn out and we will put a rubber seal in between it and the tire, this is a common problem when rims get older and get worn". (for a mint 2008 with 15" alloy rims? YEAH RIGHT. Next day I let my spouse drive it to the grocery store (after pumping up the tire yet again), and upon her return i determine to pay yet another visit to finally get this obviously defective tire replaced. A new customer service rep comes out after a few minutes and tells me "We have noticed some marks similar to minor curb rash on the side of the tire and we just find it ironic that you have brought us a tire to replace that is obviously damaged by your own incompetence". I almost lost it then and there. LAST time I ever go there. I will drive a bit further to West Springfield and maybe pay a bit more but I am never returning there again. No amount of arguing would convince the rep otherwise; as far as he was concerned I was yet another clown customer to get rid of. I bring my car home and take it to Honda the next day to have them replace it. They inform me that all five of my lugs on the problem tire are stripped and the stock Honda nuts are gone and replaced with aftermarket ones that are a different thread. It ran me about $80 for the new parts plus a whole Saturday to replace them. According to the techs at Honda this was obviously intentional on their part. tl;dr was sold a faulty tire, and had my lugs destroyed after persisting in having it replaced.

Wanda Landry

Their sales tactics are unethical!!! I went to Firestone, had a new 2016 vehicle that needed one tire. It could not be plugged. Was quoted a fair deal for the tire over the phone - when I got there, they refused to sell me one tire TOLD ME I NEEDED 4 TIRES. Told me they were worn and wouldnt pass inspection. REALLY????? My car is a little over a year old. I put the same miles on the previous car and never had any issues - w/ inspections, etc. He proceeded to tell me that I should not drive on the "spare" - that it was dangerous and could shred. OMG! The guy was a tool! Offered me a credit card with 0% financing - trying to sweeten the deal. NEVER GO THERE!!!

Jay Beato

Spent $40 on an oil change that took a half an hr. Id imagine during that half hr, they were doing an inspection on my car that I didnt ask for. Proceeded to give me a list of things that conveniently found. If I wanted an inspection I would have asked for one. Would not recommend. Many local automotive repair companies that give better service and dont try to nickel and dime you. Oh best part, your left tire is low. So why dont you fill asshat? Jesus where did good service go?

ANDY BRUCE

KEN DICKINSON AND HIS CREW (JESUS & JOSHUA) DISCOVERED A BROKEN SWAY BAR LINK THAT MY CAR DEALER DIDNT (EVEN WHEN I BROUGHT IT IN ASKING THE DEALERSHIP TO CHECK FOR A BANGING). KEN GAVE ME A PRICE TO REMOVE AND REPAIR. I DIDNT GET IT DONE THEN BUT THEY REMOVED THE POTENTIALLY DAMAGING PART , NO EXTRA CHARGE. THANK YOU. THE DEALER ENDED UP REPAIRING MY VEHICLE UNDER WARRANTY. I THINK I GOT A PRETTY GOOD PRICE ON A NEW SET OF TIRES TOO. CHECK THIS PLACE OUT IF YOU NEED TIRES.

Low pressure light kept going off in our Subaru. Brought into Firestone to have them check. We were told that it wasnt repairable and needed four new tires, and there was a piece of metal in it. Decided to get a second opinion at Town Fair. The piece of metal was a nail, that was not removed at Firestone and the leak was repairable. I will NEVER be back to this location - dont appreciate being lied to!

Cindi Moss

Very helpful, very friendly. Showed me concerns they had, made recommendations & answered questions. Didnt "treat me like a girl" the way the dealerships do. Recommend to everyone!

Peter Aldrich

Fixed my car. I had an awesome experience.

autumn conway

Never go to this store they trap you

Shannon Plaquet

Feels like Im gliding on air again!

Melissa Joe

Thank you!!!