Pep Boys Auto Parts & Service

1006 New Britain Ave, West Hartford, CT 06110, USA

Address:	1006 New Britain Ave, West Hartford, CT 06110, USA
Phone:	+1 860-570-2525
Site:	storelocator.pepboys.com
Rating:	2.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 76

Reviews 6

Christopher Smith

I do not recommend getting your vehicle repaired here. The first time I brought my car in they gave me something like a $1200 estimate for repairs. One of the expensive repairs that I declined was replacing the ball joints. When the manager went to show me how they test for bad ball joints, he looked surprised as nothing moved, showing there was nothing wrong with it. I let them replace all the shocks even though only one was broken considering I bought the vehicle used and was not sure when the shocks were last replaced. They then replaced the power steering hose, which is one of the reasons I came in in the first place, the other was the broken shock. A little while later I had a friend of a friend make small repair on the transfer case shifter and I had him test the ball joints just to be safe. He said they were fine. Fast forward 6-8 months later and I decided to give Pep Boys another shot. I needed my exhaust repaired. They came back with a $1000+ estimate to cover the cost of replacing the entire exhaust from the manifold back. I knew that was not necessary, my muffler was new and only the rear pipe and possibly that cat needed to be replaced. Then I noticed the additional suggested services, one was to replace the shocks and the other was to replace the power steering hose. Are you kidding me? At that point I just said give me my car back. I went next door to the Meineke and got the repairs done for LESS THAN HALF THE PRICE. They did a real good job too.

DP Forlife

Never again will I use Pep Boys! Had them do a snow tire change over on my brand new car, after waiting for 3 hours I finally leave, next thing you know my tire pressure light comes on. I stopped at a gas station to check my tires and discovered they did not put enough air in all of my tires. So I filled them all to spec, a week later my tire pressure light is on again, I figured out what tire it was and filled it again. A week later the same tire is low, so I go back to them to fix the issue they caused. Watched the tech look puzzled at my rim, take the tire off, re-seal it and put it back on. While paying for the issue they caused I asked the guy at the counter what the problem was and he tells me it was a nail. Oh wow a nail, thats funny because funny because I checked the tire for nail and could not find one and this must have happened the second you put my tire on, wow interesting. My receipt also said nothing about a nail so thank you for the lie you just told. Now a week later the tire is low again. Never again will they ever come near my car. I am going to take my car to a real tire shop to find out what the hell Pep boys did to my tire!

CC Bruzon

I am a regular customer at Pep Boys. Most of the time I am satisfied with the service but I find myself having to actively manage their service and check up on them rather than trusting they will complete the work that is needed in a quality manner. I am not a car repair expert by an means but I am familiar with what parts need to be fixed when something is wrong and so I have to follow up with them to make sure they repaired or replaced the part that needed it. I also have to carefully check the invoice to make sure they arent adding something they think I need without checking with me first. I once did have an issue with my struts and had to go back 3-4 times to get the entire problem addressed. It was annoying to have to return that many times and it was also annoying to be told lies about what was wrong. I quickly corrected the clerk and set her straight. I dont like dealing with that clerk so I avoid her. I prefer Pep Boys to going to the dealer because the dealer service is just as bad. So Im choosing car maintenance and repair services closer to home for convenience and not quality of service.

Samantha Wolinski

I was in a pinch to get my tire fixed on a Sunday (bolt punctured it) so I could make it to work on time Monday. Because Pep Boys was the first place I could find open on a Sunday I called over. They were very kind - said they could get me right in. The store seemed organized and well stocked and the people at the service desk were very friendly. They werent busy, I was told the whole job would be done in 30 minutes. Ive had to get tires plugged before, I was expecting it to run $25-$60. I went to A Dong (Asian grocery) for a snack and came back and it was done. Very fast. I went in to pay and the guy insisted it was fine and not to worry about it - obviously I was incredibly thankful. Whether it be Karma or just a good business model, they did a great job getting a customer. Granted, its not a big job (and Id only go to someone Ive worked with a long time for a big repair) - but its not like something I could have done myself. I have a new car, which will eventually need new tires. Ill be sure to pay back the neighborly favor soon.

lucky yo

Must say no problem with service with extra savings but few people there try to charge extra bucks for just regular check up and info of whats wrong and it happens with me multiple times when they said gasket water pump leaking and said to look after by charge but I didnt it was too much high for me and same lady told that there is no problem with that when I return there after long time without fixing so trust me their are over smart to loot us be careful I say most major issue with eyes seen cant ignore but dont listen with problems you feel it. Same like story with my recent last time oil pan gasket replace its engine leaking told; now perfect dont see gas spending cost more or less even no noise‚ they see no problems with it next time visit with those person. Wonderfulness there still I go as regular customer no problem if u can handle it situation!!!

Timothy Baker

I would just like people to know that they should go elsewhere when getting tires. I had 4 new rims put on a car about 6 weeks ago. I did this because I had 1 cracked rim and decided to replace all of them with new rims. Before the rim replacment I had a tire going down every week, I thought it was due to another cracked rim. The tires were only 6 month old Goodyears. I had this pepboys put my old tires on my new rims and that was it. Well 4 weeks later I am still having issues with the same tire going flat. I took the car to town fair and wouldnt you know it there was a nail in the tire. THAT is why it has been going flat all this time. So Pepboys put a tire with a nail in it on to my new rims. They DIDNT even bother to check the tires before re mounting them. I will be going to Town Fair tire on the Berlin Turnpike in Newington from now on.