Hoover Street Auto Repair

142 E Hoover Ave, Ann Arbor, MI 48104, USA

Address:	142 E Hoover Ave, Ann Arbor, MI 48104, USA
Phone:	+1 734-913-6272
Site:	hooverstreetauto.com
Rating:	4.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 57

Reviews 6

Abbra Puvalowski

I have been going to this auto shop for about a year now, and I wouldnt want to take my car anywhere else. Today, however, is the reason that I finally decided to review. Today, they put a $300 part on my car for free. I took my car in for an oil change and some exhaust work. I knew my brakes were shaky, as well. They called in the morning to let me know the cost of the exhaust work, and that they should probably change out my rotors. Then they called again when they got into my brakes and they were worse than expected. Not the best news, but they were straight forward and honest about the worst case scenario. When I got in to pick up my car, they told me that my catalytic converter needed to be replaced to and that wasnt in the estimate they called me with. As I was mentally calculating the cost, they tell me that they arent going to charge me for it, since it wasnt part of the estimate. Blew my mind. What kind of shop doesnt charge you for a repair because it wasnt in the estimate they called with. I love these guys. I drive an older car, if the litany of repairs needed today didnt clue you in, and they are always straight forward and honest with me. They tell me clearly what is wrong and what the cost is, and they dont try to add repairs on that dont need to be done. They explain things when I ask, but dont talk down to me, which is important to me. Being a young woman, Ive often dealt with mechanics that will talk to me like I know nothing about my car but how to turn the key to start it. Finding one that doesnt was important to me. These guys dont treat me like that. Easily the best mechanics Ive been to.

Anonymous User

I am a college student in Ann Arbor, MI. I had problems with my Jeep and trying to find an auto care center that is reasonable and trustworthy is a challenge. I took my car there to diagnose an overheating problem. They determined it was the water pump because the propeller on mine was cracked. They installed a new water pump and I picked my vehicle up. Turns out, 20 minutes down the road, I overheated again. I called the shop and they were very apologetic and had me bring it right back. The problem they fixed was indeed a big issue so I was not upset. They worked on my car the following day and kept me updated on their progress. First they tried a thermostat and that didnt do it. After that they figured out it was wiring with my fan. I spoke with Mike on the phone and he said wed talk about payment when I pick it up. I went to pick it up expecting to have a couple hours of labor charges. Turns out Hoover decided not to charge me at all since they diagnosed the wrong issue the first time. I was thrilled with their communication during the two days and determination to help me fix my vehicles issue, not to mention they cut me a great deal by not charging me at all for the second day. This is a GREAT place to take your car. If youre new to Ann Arbor or only here for a short time like so many of us are, you can trust Hoover Street Auto to take care of you in more than a reasonable manner.

Kenny Fellows

I initially chose Hoover Auto St on a whim, based on its convenient location and positive reviews, but stayed a customer for several years because of the excellent experiences Ive had with them. Mike, as well as all of the other employees, have consistently provided outstanding auto service, as well as customer service. Theyve done great work on both vehicles Ive brought to them over the years (2002 Honda Accord, 2011 Jeep Wrangler), and I always felt the team was very honest, and never once tried to talk me into additional work that I didnt need. When I bought my new Wrangler, and still owned the Honda Accord, I took the Honda in for one last check-up to see if any work needed to be done before I sold it. About a month later, before I even put it up for sale, Mike called me and said he had a customer looking to buy a used Honda, and gave me his number. I sold it to that customer less than a week later! That is the kind of above-and-beyond service Ive received at Hoover Street Auto. Id still be a customer today, if I hadnt moved to Boston, and I miss having a shop that I can trust like Hoover.

Anonymous User

There was some miscommunication between Hoover St. and myself that lead to me posting a bad review on this site. In response to my review Brian, the owner, contacted me and we discussed the issue in detail. Brian is a customer oriented owner who understands the value of excellent service and customer satisfaction. Because I was not fully satisfied he refunded my money in full. I would recommend Hoover St. to others. Furthermore, if I would have brought my complaints to Brian earlier I am certain we could have worked out any issues. There are not many business left that truly care about their customers, but Brian at Hoover St. truly wants to build and maintain an honest and fruitful relationship with his customers and community. I was premature in posting my bad review. In life we make mistakes and I made a big one in my initial judgment of Hoover St. Auto and Brian. This is one of the few shops left that you can completely trust. Thank you Brian for continuing an American tradition of owning and running an excellent small business.

Daniel Brock

As my wife and I were trying to sell our car we met up with a person who was interested in buying. We told her up front everything that we knew was wrong with it. It needed a front brake job and a couple minor things that dont have anything to do with the ride itself. They wanted an inspection on the car and recommended Hoover Street Auto Repair. That was fine. But Hoover Street told us that the car had $2200 in repairs including transmission problems and that it was "basically scrap". The lady offered $800 on our car which blue booked for $3000 and would have been sold by a dealer for $4000-5000. Needless to say we took it for a second opinion, from a licensed GM dealer and they had told us that the transmission had nothing wrong with it and that we only needed a front brake job and the front right sway bar fixed which would have ended up costing around $450 in total repairs. Clearly this women and someone at this shop were running a scam.

Kevin Manieri

Been coming here a year and a half now. Very friendly service. Good people. Trustworthy mechanics. For instance, a while back one of their guys got my floor mat dirty ( I porbably would not have even noticed) with oil from their shoes because the plastic protection piece they use slipped. They told me before I got my car back and did their best to make it right offering me a few options: 1) they will clean it for me, 2) they will order a new mat for me at their expense. And they discounted the cost of service for my inconvenience. Through that experience and simply good service, they have earned a loyal customer. They are likely not cheapest place for an oil change, but they are thorough and the service is worth it. Their service was: synthetic oil, filter, and a courtesy inspection (tire pressure/wear, visual inspection, fluids, belts, hoses) and it cost me a little more than $30 (1/8/15).