FIVE STARS AUTO CARE INC

34410 S Gratiot Ave, Charter Twp of Clinton, MI 48035, USA

Address:	34410 S Gratiot Ave, Charter Twp of Clinton, MI 48035, USA
Phone:	+1 586-790-3500
Site:	fivestarsautocare.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 17

Reviews 7

Jane Brewer

I will never go anyplace else! I have been going to 5 Star for routine maintenance for years. I am happy to say that 5 Star was spot on in resolving an electrical problem with my 2008 Avenger. The Chrysler Dealer had my vehicle for 31+ days over the last 1 1/2 months. Only reason I went to the dealer was my vehicle was under warrantee. The dealer could not resolve my electrical issues, eventually telling me it could be bad gas or need a tune up (at 48,000 miles?). To rule out tune up problems, I took my vehicle to 5 Star. Back when I purchased my vehicle new, I had the dealer install a sunroof (which was told to be installed just as if it were done in the factory). It turns out that the dealers installation of the sunroof was not done correctly. 5 Star found a single wire ran from the sunroof directly to the fuse eventually causing electrical problems & 19 errors (low voltage; seat warmer problems; low battery, etc.). 5 Star diagnosed it on their scope (that the dealer could not find). The mechanic at 5 Star spent about 4 hours removing the wiring from the sunroof & putting my vehicle back to original factory setting. 5 Star told me to just drive 300 miles & they will hook it to their scope to check for any further errors/electrical problems. Even though my sun roof no longer works, my vehicle is once again purring like a kitten. Wish I could adopt Layth (the manager) as my second son :). All the staff at 5 Star are all true professionals and recommend them to my friends and family. Thank you gentlemen of 5 STAR :) - - Jane Brewer

Mike Edwards

Ive been here before and have had no issues. Today was no different. On my way into work I noticed a bad grinding noise from my front brakes when braking. It got worse on the way home. I needed my truck the next day. I would normally try to do a fix like this myself, but it is starting to snow and about to be dark out. It is 4pm.I called the dealer to see about service. Who just 3 weeks ago did a brake inspection during a works oil change said everything looked great. I was told I could bring it in three weeks. That would not work. I called Five Stars and asked if they could get it in tonight. They told me if it was just brakes they could get me in and be done tonight. I get there as soon as I could. I arrive and they are busy, like usual. But still Rodney tells me they will see whats wrong and should have me fixed up tonight, even if they have to stay over. My Truck just needed pads and rotors. On the hoist a bit after 5pm, they stayed over a bit and got my truck back to me at 6:15. Most places wouldnt even look at it without a appointment let alone stay after closing. This place did right by me again.

Kathleen Kanesky

I have never experienced such terrible customer service in any of my dealings with auto repair facilities. Not only did I have to keep tabs on their "progress" with my repair over the TWO days it took them to replace a couple hoses, the labor charges for the simplicity of the repair were astronomical. The price increased nearly $30 from what I was originally quoted, and their only suggestion when I had issues with my credit card was to try and sell me another credit card, of course one with *their* business. They made suggestions for other repairs that I do not even feel I can trust, given their level of competence with such a simple fix, and I am leery of ever doing business with them again...You tell me, should replacing a couple hoses and a thermostat cost nearly $350? BTW, I overheard one of the mechanics talking to a coworker on the phone about how they were going to "blow air into the tank" of a car they were selling on Craigs List cause it had a slow leak, and then whomever bought it would have to bring it back to them for repairs...::shivers::

Mike Kirouac

I had taken my mini van in for a check engine light. After reading the codes, codes pointed to a possible vacuum leak. They recommended the smoke test to see if and where the vacuum leak was. After the test was completed it was determined that there was a solenoid failure in the fuel system (solenoid not opening to vent gas tank). It was suggested to do and electrical system check to find out exactly why the check engine light was on. The next day they did the electrical system check and found a dead short being caused by a broken wire in the harness. After it was repaired the mechanic took my mini van for a test drive to reset the computer to make sure that no codes reappeared. The service was excellent telling me step by step what was going on with my van. They are very comparably priced and do not do any other work on the vehicle with out getting prior authorization. I highly recommend Five Star Auto Care to the maintenance of any vehicle. Thank you.

Stacie M.

Ladies, dont patronize these guys. Even though the signs around say they are highly recommended by womens groups; they sure did not show that to me. I recommend timing what they say they are going to do to your vehicle. They tend to overcharge for things that dont take anywhere the amount of time they say it did or will take to do. They will charge you for the time they believe they should charge you. One salesman quoted me one price and I watched the mechanic do what I wanted done. When I checked out a different salesman rang up a much cheaper price. It was the one I expected to pay, after all; it took less than an hour to do the job. Remember, I watched and timed him. So, I never questioned the final price. Just watch what is done, once you are quoted. Mechanic did nice work. Salesman needs some training on ethics.

Erica S

Ive been to this place 3 times for an oil change. All 3 times it took 2+ hours to do the oil change, which is ridiculous. I do my own oil changes now and it takes me 30 minutes! Not to mention, i recently sprung an oil leak. Volvos are known for their breather cap O ring going bad. But, instead of checking out the $8 part they wanted to charge me $85 to put dye in my car and find the leak. I changed the oil breather cap on my car, and guess what?! My car hasnt leaked oil since. And, they told me my car wasnt "road worthy" because it needs control arms, tie rods, and ball joints and basically get an attitude with me cause i wont let them charge me $700 to do it when my personal mechanic will do it for $400 with brand new parts. This place is ridiculous and I will NOT be back.

Paul Vanneste

These guys are tire salesman. Guy on the phone quoted me a price to replace water pump. I brought it in girl wrote it up w a different price didnt write milage and left out other details on the write up. They called informing me of a bad motor mount as it turns out they broke both motor mount and trans motor mount removing the water pump. They marked up parts triple what I found them online for.also did not tell me about the trans motormount they broke. Till this day it slams into reverse & it never did that before. If you love your car and do not want to watch these guys at every turn to make sure you are not getting screwed dont bring it here