The UPS Store

23636 Michigan Ave, Dearborn, MI 48124, USA

Location

Photos 13

Reviews 21

Hairtourage Exotic Hair Co.

The Owner of this store Kelly is on all levels rude and unprofessional, doing business AT THIS PARTICULAR location has been the worst business experience ever. She is rude, unprofessional, confrontational and from her attitude she could care less about providing great service. To be the owner acts as though she does not want to help or answer your questions when you are spending your money. I Had several packages delivered only for them to lose them. When I was able to provide a proof of signature that she signed for them she acted as though I was in the wrong for questioning the status of my shipment. Kelly told me to place a claim but weeks later the package was "discovered" and I never received a call to inform me my packaged was found. You can be pleasant to her and she will still come across as unprofessional. Dont waste your time going to this location expecting quality service...MY FAMILY AND I WILL NEVER MAIL OR HAVE A UPS MAILBOX AT THIS LOCATION EVER AGAIN! TERRIBLE EXPERIENCE especially when you run a business to have your mail lost on several occasions.

Chaun Muir

Quality service with a personal touch. I appeared early on a Monday morning without notice. My car was stuffed to the roof with strangely packed 16" shipping boxes, a sheaf of random posters, and various other artifacts from my daughters apartment in Canada. When I eventually presented a surreal-looking hybrid fantasy weapon consisting of a 32" slashing blade mounted on a Western-style gun stock, the UPS Lady (Kelly) said, unfazed, "We have a box for that." By the time I left, we had shared many personal details about ourselves and our loved ones and had developed a solid personal relationship. This kind of personal service is all too rare these days, and I could tell from her interactions with other customers that every one of them is treated as a unique individual with a rare and special quality of attention. Excellent overall experience.

Nick Lenk

I have only been in once, so please take my review with a grain of salt, but I was horrified as to how I was treated at this location. The woman at the counter was exceptionally rude, and went out of her way to make me feel like I was stupid. Honestly, it has been a long time since I have experienced such overt hatred for a customer. Anyway, I will never go back given this one experience. That being said, maybe she was just having an extremely bad day and chose to take it out on me? Who knows what was affecting her that day? All I know is that I left feeling like absolute garbage.

Jenna Tasker

New management is so much better. I loved the new owner Andy he was so friendly. The new manager Loren helped me get my shipment ready because Ive never shipped a large package. She was so helpful! I referred all my friends and family to come to this location!

Saran Saalai

I have used their notary, shipping and printing. No issues so for other than older equipments and non so pleasant staff. Well gets the work done. Good enough for me.

Sharon Vasquez

Met the new owner Andy, and his manager Loren. They were very helpful, things are changing for the better. Looking forward to doing business with them!

Andre Johnson

Absolutely top drawer customer service. Email contact for time changes, closures, specials going on. Store very clean, orderly inside and out.

Jaren Kuchta

Simple, Fast, easier to deal with compared to the post office up the road, not to mention the package will always get there faster than usps.

Abdulla Ismael

The new management is 100x better than previous. A+++ customer service. Very helpful and go the extra mile to make sure youre satisfied!!

Austin Kautzer

Opens at 7:30 AM, arrived just after 8:00 AM to drop off a pre-paid package. The store was completely dark and locked. Nobody in sight.

mustafa altameemi

They lost my package twice. they founded after 15 days and never shipped it. I filed a claim. YOU ONLY HAD ONE JOB TO DO!!!

Sarah Tasker

The new management is awesome! Loren took pride in her work when she wrapped my shipment and the new owner is so nice!