FedEx Ship Center

4220 N Atlantic Blvd, Auburn Hills, MI 48326, USA

Address:	4220 N Atlantic Blvd, Auburn Hills, MI 48326, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed

Location

Photos 15

Reviews 13

kristin ides

Package was supposed to be delivered Friday. Online tracking said it was at this facility Thursday morning, thought great, no problem. Friday goes by, nothing. Call Friday night - itll be delivered tomorrow. Saturday - look at online tracking, now says "no delivery date available." Call them up - "oh, you didnt request Saturday delivery." Oh, I"m sorry I didnt know I HAD TO ASK FOR MY STUFF. Okay, fine, well go pick it up. It took - and this is not hyperbole - ONE AND A HALF HOURS to get my package. In this time, I witnessed: - A girl leaving IN TEARS - Employees said "I dont know" to every single customer - Employee said "I dont have the drivers cell phone number so I cant call him. I dont have every drivers cell phone number." - Overheard a man say he paid $15 extra for express shipping and its two days late. - Overheard a woman say she paid $88 for overnight shipping because it was perishable FOOD and its now more than a day late and they dont know where it is - when she asked about a refund she was told to call the 800 number - Multiple people come in, saying they were told by Baldwin their packages were at this location, only to be told they were not, and turned away - A man working to get items for his customers say that this was the second time hed been to that location THAT DAY trying to have them fulfill the terms of their business contract - Multiple people that saw their packages were at that location when they looked online, only to come in and be told their packages had gone out for delivery that morning, and they had better hurry home, because signature was required - I was handed a slip of scrap paper with multiple peoples addresses and phone numbers on it - security concern, when my fiancé pointed that out the woman said "well I didnt do that" - Employees yelling customers addresses out for everyone to hear - no need for privacy, right -I was asked what the box looked like so they could find it, because thats what tracking numbers are for? Every single employee - and we interacted with five plus the manager - made nothing but excuses and had zero sympathy for what everyone was going through. This was the worst part of it. I understand its Christmas Eve and it sucks and youre busy, but the fact that youre not doing your job isnt MY fault. My presence is just pointing it out to you. If I acted as cold, unempahetic, lazy, and was as excuse-ridden as these people were, I wouldnt HAVE a job. Which is what allowed me to buy something needing to be shipped, which is what keeps them in business. Figure it out. (On that note, I will in the future pay extra for UPS if its available as an option. I also believe they pay and treat their employees better, which I know contributes to this whole disaster. FedEx corporate: step it up.)

Jason DeMar

Worst ever. Package was supposed to be delivered on Thursday - its now Sat and the package has just been sitting there at the Auburn Hills location. When I called last night on Friday I was told that it would be delivered on Sat - however when I tracked the package this morning it now says that there is no scheduled delivery date. Called the 1-800 number and was told that since Sat delivery was not specifically requested (was never told that we had to specifically request Sat delivery - in fact was told the opposite) that it will not be delivered on Sat but at some unknown date in the future. So now my fiancee and I are driving to the Auburn Hills location to pick the package up our selves because the monkeys running the asylum apparently cant do the job that theyre getting paid to do. Shipping packages and doing your job is hard

Zach Haigh1

The slowest business ever. It takes 15 minutes on average just to wait in line behind one person. If there was a UPS near by I would go there. Im standing here writing this review behind one customer and there are three attendants who refuse to help anyone because they are either morons or only have one working computer....

anthony jackson

Nice staff they wont let you pay more then you need to. Even told me it would be cheaper for me to go to a competitor once. Still shipped with them

Anonymous User

Never get ur delivery drivers lie bout deliverying packages c reps lie 4 their drivers.

Aaron Ehle

Great help after getting some information correct and explaining the package better.

Prachur Jaiswal

Went to drop off a package. Was quick and easy. Staff were responsive.

Dominic King

No line.......was able to get in and out quick

William vK

They are open till 8pm Thursdays too.