FedEx Ship Center

21600 Melrose Ave, Southfield, MI 48075, USA

Address:	21600 Melrose Ave, Southfield, MI 48075, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.6
Working:	9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–5PM Closed

Location

Photos 26

Reviews 13

Mindy Hitchcock

I previously wrote a bad review for this place, and I want to update my opinion. First, I was angry that they hadnt even tried to deliver my package, but simply left it at the Center for pick up and returned it when I didnt come in (because I was out of town). Turns out the shipper had instructed them to make the package a pick up. When I came in on July 2nd and was told the package was already on its way back to the U.K., I was very upset. I called FedEx customer service and was told sorry, youll have to contact the shipper. Meanwhile, the nice clerk at the Southfield FedEx took time to hunt down my package and actually found it! She called me 3 times the next day to let me know on July 3rd, right before the holiday. I didnt get the message until today, July 6th. But LaDonna at the Southfield center responded to my call, and again found the package, which was on the verge of being sent back. I really appreciate both of you ladies for caring enough to go the extra mile! Thank you. P.S. The main FedEx site is still a royal pain to navigate, and contacting anyone through it is a waste of time. If not for LaDonna and the other young lady who waited on me at the Southfield Fed Ex, it would have taken a month to finally get my package.

Kayla Branham

If I could rate them with no stars, I would. FedEx was kind enough to NOT notify me that my package was trying to be shipped to me. the shipment slip; which wasnt even on my door; I recieved on Friday January 16th, and said they had tried to ship it to me 3 times on the 13th, the 14th, and the 15th early in the morning when I; of course; was at work. But yet I didnt get the slip until Friday the 16th and the slip was not even on my door. I am very displeased with FedEx and would never use them for the poor customer service they have shown me. If i had received the slip on MY DOOR the first day they tried to deliver it to me, I could have picked it up myself. When I contacted them during thier business hours the next day to pick it up, they told me they had already shipped it back and there was nothing they could do for me for thier poor service... this is very inconsiderate and inconvenient for any customer... I will never recomemnd them, use them, and will be sure to inform people of my lovely experience with them.

Thomasa Stennis

Horrible! I came to pick my package up, after they lied and said they attempted to deliver it. No Slip, No Proof. I get the package home to find out that they gave me someone elses package. I called customer service and was placed on hold and then without my knowledge, I was transferred to the SOUTHFIELD, MI location, the clerk who answered the phone was hella rude and when I asked for her name she slammed the phone down in my face. I am pissed, to say the least. Yes my package is still scheduled for delivery but I am stuck with someone elses package. I am mainly upset because that person well be inconvenienced as well. I picked up the package because I knew I wouldnt be home for a delivery and couldnt get someone to sit around and wait for a second delivery. I am truly upset and I will be contacting the corporation that used fed ex in the first place!!!

Brandon Moner

I hate that my area has to be serviced by them. Every time something is to be delivered, they NEVER deliver it. They claim to have dropped off the package, and dont even leave a door tag. I stay home from work, only to be further inconvenienced by them not taking the time to do their jobs correctly. And dont even get my started on the customer service counter. So slow. And they always have an attitude like you wanting your package is somehow ruining their day. If you dont like your job, QUIT! Someone better suited would gladly step in and take your place. SO be happy you have a check coming in you miserable people.

Shannen Mosier

Lazy horrible service! Instead of delivering my package the day I paid for, the driver didnt deliver properly , "delivery attempted" but driver didnt even leave the note on the correct door! NOW they want me to drive a half hour away to pick up the package myself. These people need to be fired and then hire people that need work whom arent lazy and ripping people off

mimidavis82

On Christmas eve, a driver came to my complex and left a door but he shouldve brought the packages to the apartment office. So, I drove to this 8mile location and stood around from 3-5, only to be told that they Lost my package! Then told me to call an 800 number? They are unprofessional and unorganized! I would avoid them at all cost.

Danger Hawkins

Driver cant be bothered to leave packages at my apartment complexs leasing office. They often claim attempted delivery even though they havent even entered the parking lot (they used to not even bother leaving a door tag). Constantly have to go to the shipping center to pick up the package myself.

Richelle Hall

I arrived at this location at 5:10 pm to pick up a package. Its now 5:52pm and Im waiting for them to get my package. The lobby has about 15 -20 people waiting to be serviced. There are no attendants in the lobby. The workers are all in the back "looking for packages".

Lashon Talley

This place is the absolute worst, they NEVER delivered my package and continue to lie and say that they did. They leave a door tag, but never take the time to knock on the door to inform you that their there. I wish I could give them no stars, thats how bad they are.

Ashley Clark

Never received a tracking number on my receipt or from the employee. Attempted to call and find out my tracking number but only provides an 800 number (that requires a tracking number) and not a direct line to the store.

Ultame Hawthorne

reporting to the BBB. Not good. Waiting for 3 days!!! unreal

xavier turner

For some odd reason they never use our door code to access our building thats been in place for two years. This is the only shipper whos unable to do their job and this location is slow as molasses.

Tassie Mullen

I have picked up a package from there when i was not home everyone was nice and very helpful. This is my store so far. Every one gets a raise in my book.