FedEx Ship Center

Address:	41390 W 11 Mile Rd, Novi, MI 48375, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	3.6
Working:	9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–5PM Closed

Location

Photos 16

Reviews 18

Lauren Menyhart

Worst customer service I have ever received. Didnt even want to give one star. They attempted a delivery to my address and I was not home to sign for the package so they left a door tag stating it would be at this Novi location. I came to pick it up and after waiting for a half hour they stated that they LOST it. They told me it may have gone back out and theyd call me. Well no one called me, so I had to contact them. The lady proceeded to laugh while explaining that this has never happened. Then instructed ME to do the leg work to get a reshipment. They told me they sent the information over to claims and someone would contact me. Well guess what, no one did! So I called BACK. Another rude lady. Worst experience I have had in a long time. Not sure if I even spoke to a manager after requesting to do so because the person was so rude and clueless.

Gupta Ch

They lost my package, an important original immigration document. I wouldnt suggest this location at all, actually I wouldnt suggest FedEx itself. I thought FedEx is a company who will never lose anything like this, there could be delays, but losing important documents is not acceptable. I am trying to write a review for FedEx itself, but couldnt find the correct place to provide feedback. I will take this to all the social media. I strongly suggest/request not to use FedEx for sending any importlanf documents. I didnt like the way they responded when I asked to continue searching for my document, if its lost its lost, please go to claims that document it so invaluable and FedEx people are not able to understand this. I am discussing with my attorneys to legally sue them. Again I strongly recommend not to use FedEx for important documents.

Ss P

Terrible service. I received a doortag label on Thursday, 5/25 evening and called them Friday morning to hold the package as I was traveling. They told me they had to attempt to deliver the package three times irregardless of me telling them i was not going to be there before they could hold it. So, they wasted my time and theirs delivering to an empty house on Friday, Saturday, and Tuesday even though I "the customer and recipient" asked for a hold at the facility. Waste of gas on their part and waste of time for me. I miss the days when logic and common sense were used instead of blindly following process.

Anand Chaudhari

Really good and quick customer service. I think FedEX should take some time and give a thought on how they can improve the layout for front desk employee to access storage area without opening number of doors every time to get customer packages.

Anonymous User

I needed to pick up a package on Saturday. Called the 1800 number, asked for an operator and she was was able to confirm the hours of the facility and confirmed I could pickup my package. No mess, no fuss.

Anonymous User

Trying to contact someone who will assist me on picking up a package. Dealing with the 1800# and someone that is very very very difficult to understand is no fun. Poor customer assistance.

Justin Holmyard

Door says open till 6pm and note left on my front door says pick up at 6pm show up and 5:17 to be early and find out they decided to close at 5!!!

Todd Pleiness

Make sure you have everything taped and ready to ship they sell a roll but none to even tape their ship label to the box.

Thomas Demeter

As such is many times with shipping places, theres 1 person and a long line or one difficult thing to ship.

S D

Fast service. Answered questions & voiced problems professionally.

Aaron

Down one computer. Im just trying to pick up an envelope.

Jesse Sissom

Picked up a package from here. They have quick service.