Roto-Rooter Plumbing & Drain Services

Reviews 3

BR

Brenda Ash

I had just moved in to a house and in the first week things were fine. The fun started when the washer, dish washer or even taking a shower caused water to back up into the house. I called many different plumbers and none could fit me in anywhere due to the high volume of calls everyone was receiving because of all the rain. When I called Roto-Rooter they were up front about the volume of calls they had but that they would put me on the list and set a time up for a technician to come out. I had them to my house 4 times in a three week span. The first technician that came out was very pleasant and informative every step of the way. When he left everything was fine, unfortunately within 3 days the line backed up again and I had to make another call to have them come out (thank you for the Residential Guarantee). When the technician was running late due to a problem at the job before me they called to let me know and apologized for the delay. When the same technician came out the second time he was still very pleasant and when he pulled roots out this time he took the time to explain all the possibilities and offered to have a person come out and take a look in my lines with a camera. The following day a technician came out and put the camera in my line and was surprised at how clean it was until we ran into a wall of roots. He explained different options I could take and the cost of each and every one of the options and left the decision to me. I took the option of having my line jetted (Roto-Rooter had the best prices believe me I called at least 6 other plumbers). When the gentlemen came out to jet the line they were very efficient and pleasant and once again they double checked their work by putting the camera in the line again. Thankfully I have no major damage to my lines and they gave me a rough estimate to have them come out and fix the bad spot in my line where the roots are getting in. Now I cannot tell you how frustrating it was to get into a new place with my kids (4) and not be able to use water for 3 weeks because it kept backing up but by choosing Roto-Rooter I knew every step of the way what was going on and how much it would cost me. Thank you to all the employees at Roto for making my experience such a pleasant one considering the situation. If in the future I have any more problems I know who I will call. I am going to pass on a piece of advice I received by one of the last technicians that came to my house. If you are purchasing a new house you may want to invest in having someone come out and put a camera through your lines because they can detect the roots or damage that may become a large expense or a big surprise when all of a sudden your line is backing up.

JO

Joseph Feather

The first time I called Roto-Rooter was in March of 2015 when the sewer line back up into my house. They came the same day, performed a drain cleaning and provided a warranty for six months. I thought the issue was resolved and gladly paid the $100 for the quick fix. Three months later the same issue occurred, thinking how well Roto-Rooter performed before I quickly called to get the fixed. They said that someone would be out that day and to sit tight. A few hours later I get a call saying they cant come today and will be around first thing in the morning. First thing in the morning was 11:30 am. When they arrive the technician is very nice and informative, after some investigation he finds that the sewage line is collapsed and that it will need fixed and will cost 4k. The landlord explains that she wants to shop around for a better price. This is where Roto-Rooter became hostile. Once it was known that we we were looking for a competitive price all civility went out the window. The technician said water could be put down the drain but not "paper," he got in his truck and drove away. Five minutes later I flushed the toilet and the drains over flowed again. (the drains were just snaked and flowing before we told them we were going to shop around) My wife called the phone number on the top of the invoice and talked to Jeff. Jeff didnt care. When he said that the issues was the collapsed drain and they cant do anything, my wife responded with "well no s***." Jeff hung up. I called back right away, and Jeff tried the same lines with me. After telling him how inappropriate it is to scold my wife and hang up, i explained the problem and asked to talk to the technician that was at my house. He said he would "pass my message along and have him call." Hours later Jeff has not called back and a real plumber has come to fix the problem. tldr: Dont do business with a company that disrespects your family and doesnt allow you the customer to shop around for the best price. and dont trust Jeff

CH

Chuck Bishop

I called Roto Rooter to follow up on a main drain issue I had back in October. I believed that it was the same issue I had the first time and expected to have the cleanout covered under warranty. My experience with the on-site technician AJ was very positive. He was very polite and professional during the entire visit. I cannot say the same for his counterpart on the other end of the line when he called for a reference back to the first visit, I believe his name may have been Forrest. As we inspected and talked out the issue further, we discovered it was not the same problem, but Forrest was very condescending and was convinced that "I should have taken the original recommendation in the first place". As I was sounding out the issue with AJ, while Forrest was on speakerphone, I heard him immediately discredit me and say "he doesn’t know what he’s talking about". Well as it turns out, my theory was correct, AJ and I talked at out, and we solved the issue by cleaning a different floor line than was originally suggested. This fixed the problem and AJ thoroughly inspected his work to make sure we were good to go. Now I know this is not about right or wrong and I know when problems lie underground, experience and guesswork sometimes has to come in to play. I know I am not the expert and I called Roto Rooter for a reason, but I really can’t stand when I feel like I’m being pressured into a “professional recommendation” especially when that condescending voice on the other end of the line is not on-site and has no clue what they are talking about. This is why I generally don’t like using big companies like RR. I don’t feel like they are really concerned about taking care of the customer, only selling them on their expensive fancy laminated repair plans. I’m glad AJ was such a good representative or it would have been a more frustrating experience.

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