Cut Rate Auto Repair

1368 Imlay City Rd, Lapeer, MI 48446, USA

Address:	1368 Imlay City Rd, Lapeer, MI 48446, USA
Phone:	+1 810-245-8888
Site:	cutrateautorepair.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 5

Reviews 10

Isabelle D

Saturday I brought in a Chevy Impala after Cut Rate had already closed. I called them and they had me come in. (Very much appreciated and one of the two things I can say positive about the business) The car needed to have a very easy and cheap part replaced to drive safely which was taken care of quickly. I appreciated that they took me in after hours and the woman was kind. I was charged 135 dollars for an extremely cheap part and about 15 minutes of work, however, I didn t mind under the circumstances. I set up an appointment for the next day to get another vehicle taken care of. Monday I brought in another vehicle along with a brand new fuel pump and sending unit. Before I left I asked the mechanic to check and make sure that it actually was in fact the fuel pump that was my issue. I received a call a couple hours later from a mechanic stating that my fuel pump was not working properly, so I gave him the go ahead to fix it. I picked my truck up that evening and paid them 120 dollars (for the labor) When I was driving home I noticed my gas gauge said 1/4 tank rather than the 1/2 tank it said when I arrived in the morning. I called Cut Rate and the mechanic said that can happen with a new sending unit, that it was just stuck, and said I had a good 24 gallons of gas in my tank. I trusted this statement. Thursday I went out in the morning to start my truck and it didn t start. I called Cut Rate and they came and picked it up right away. All day I waited for a phone call yet never received one. The next day (Friday) my mother called and asked about my truck. The mechanic said it needed a distributor cap and would charge 80 dollars to replace it. I found out about this and called to get my truck out of there right away. When I arrived I asked why my gas gauge was still not working, they responded with blaming the part I brought with me. A part in a sealed box, so very much not likely. I also asked if the fuel pump was actually faulty in the first place, and why the distributor cap wasn t figured out when I asked them to check what the issue was. They again threw me a bunch of excuses, blaming the weather, etc. (the weather was consistent all week) Rather then arguing or losing my composure I decided to leave and take my truck to someone else. By doing this I found out a few things... 1. When driving my truck home I realized my gas gauge said 1/8 of a tank, I had the mechanic check how much fuel I had in my tank. By doing this I learned that I no longer had the 24 gallons of fuel left, instead I was left with about three gallons. 2. It was most likely never my fuel pump, it was the distributor cap all along. If the mechanics at Cut Rate would have checked to see what the issue was that I asked of them in the first place I would have saved a large chunk of money and a huge headache. 3. Cut Rate Auto has apparently done similar or other indecent things to people before. Over all, I will never go to Cut Rate Auto in Lapeer Michigan again. They had poor customer service, aside from the woman, and failed at doing a thorough and honest good job.

Nick Muir

Great place to have alignment done. If you have something that will prevent your car from holding alignment (bad tie rods/ball joints ect), they tell you up front free of charge. They use quality parts and fair shop labor prices. They have a comfortable waiting area stocked with lots of magazines to keep busy with although I have never had to wait long. Call and make an appointment because they are often booked. I have not had a bad experience. This is a list of work they have done for me: alignments, Inner tie rods, outer tie rods I plan to have my latest project in to Cut Rate for an alignment shortly. I have their business card tacked to the wall in my shop. Honest shop, great prices.

Ron Kolonich

Owning a local business myself I try to stay around town for my auto repairs. These guys go above and beyond and fix it right the first time. I was misdiagnosed a couple times on my vehicle parts by other local companies and saved a fortune thanks to them. I have a Mercedes truck and I know things are a little bit more difficult to work on but they have no problem at all taking care of it. The best part of it is that their prices are lower than anyone around. That combination is hard to find. I trust them with my vehicles and would recommend anyone to take their vehicle to them for the best service around. Thank you again!

John Ferrett

After my quote I found out that their name is just a name.. Price was comparable with all other local shops, work performed was ok. I would never repeat business with them. Severely over price on parts. Had to take the car back to have work redone due to poor craftsmanship. For some reason they needed to get into the trunk and left it all apart.

Josh Motors

Awful parkinglot. Work will get done but after a huge markup in price for the part. Plan on a 150-200% mark up on the part you need. Wouldnt recommend

Stephanie Looney

Very nice people and very fair. The owner and his wife arent out to rob people. It was a great experience.

James s

They know what there doing when it comes to repairs..good prices too.

Scott Ouimet

Great people family owned and operated from day one

Matt Beard

Always have time to fix what i cant

Joe Dubois

Knolage