United States Postal Service

Address:	24875 Novi Rd, Novi, MI 48375, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	2.3
Working:	Closed 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–3PM Closed

Location

Photos 32

Reviews 24

Chloe Blingitfashion

Everything negative about this post office is true. Very VERY rude staff and they behave in an unprofessional manner. Laughs at requests and unwilling to help. Drop boxes for packages are always full because they never empty them and they are always short staffed. Post office is very unorganized and dirty as well. Its like its never been cleaned. This is the worst post office I have ever been too. I try to avoid it if I can and even will drive farther to a better post office to get better service. They are just that awful that its worth the drive.

Matthew Williams

Ive never really had a major issue waiting in line or getting my mail when I get a "box full" notice. But I think the more important experience Ive had is that when 3 packages went missing, I called the office and Ashley was extremely friendly and helpful. She called me with updates each day until it was finally determined that my packages were most likely stolen. You dont get that kind of care from a place that "doesnt understand customer service", as other reviewers have asserted is the case with this office.

Andrew Mell

Stood in line with my toddler for 15 minutes hoping to buy holiday stamps. Once it was my turn I was informed that theyd been completely out of holiday stamps for days. I mentioned that a sign on the door stating as much wouldve been helpful. The reaction from the employee was one of utter indifference. No excuse not to do something so simple. Inarguably either utter incompetence or a complete lack of caring.

Amanda Wrobleski

I had to renew my passport today, and the lovely lady Brittney was so helpful, cheerful and patient. She helped me pick the right packaging (the one I choose was wrong), answered my questions, and even looked over my paperwork to make sure I had everything done right! Thank you for the pleasant experience!

Anonymous User

The employees that are good are always good, the ones that are rude are always rude. I find it humorous that they can throw our mail into a bin in any order, fashion, or condition they want but they actually have the nerve to tell me Im putting too much unbound mail into their mailbox.

Leon Narozny

Called three times...rings ten times and goes to busy signal. The quicker USPS folds the better. I was supposed to have held mail delivered, never showed.I tell everyone send me things UPS or FED EX. USPS must hire TSA rejects.

Google User

Parking lot VERY small. Trying to use "pull up" mailbox very difficult. You have to wait for customers pulling in and out of their spots and then make tight turns to get to it. A newly designed parking lot would be appreciated.

YouLiz Ferrise

Encountered this sales person by name of Tom. I found him incapable and very insensitive to others waiting for their turn to be serviced. I recommend him removed or be given a different task from this agency.

Najeeb Haddad

Cant agree more with the other reviews. Extremely slow service everytime Im in that place. Your best option is to get your shipping prepaid online, print, label your package, and drop off.

Pierre Boucher

I had problems with the delivery of a parcel. Being from outside the country (Canada) I felt helpless, but I got outstanding customer service by a lady named Veronica ! Thank you so much.

Peter Fleck

I should be able to rate this a zero. Must be bad management. Stood in line to mail a package for 1/2 hour. One teller. Automated teller broken. No help up front. 15+ people in line.

Anonymous User

I have found this post office to be very friendly compared to many other post offices that i have been too. they will help you with anything that you need that is mail related

Paul Y

Terrible service slow af. 10+ people waiting in line. Only one teller out of 3 possible registers. 30 minutes to ship a package. Avoid like the plague

Ajanth Jain

Guy at help desk was very friendly. Great customer service. It was very quickly even though there were many people in line. Happy happy

Bing Blair

I really like the staff at the counter! Theres three that I see often and theyve always been so nice and professional.

Shiva A

Very rude employees. I have been standing in the queue for 40 min. No wonder people prefer FedEx and ups over usps.

DBLSECRET PROB

Awful post office, rude people at counters cant deliver mail to the proper address

Uncle Chuckles

Small location. Needs to expand or close already. Very annoying light as well

rose matt

Some reason cant find my place on napier rd. Or never tried