Auto Medics of Shelby

5100 Auburn Rd, Shelby Charter Township, MI 48317, USA

Address:	5100 Auburn Rd, Shelby Charter Township, MI 48317, USA
Phone:	+1 586-726-0330
Site:	automedicsofshelby.com
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 10

Reviews 5

Jordan Trudo

I was in a couple weeks ago & let me start off by saying as a young female I was very weary because I always get told there are so many issues with my vehicles & they want me to pay a fortune for things I did not even go there for/usually dont need to be done/or arent done properly the first time. I called and made an appointment with the receptionist whom was very polite & there was no hassle, even had to reschedule last minute. When I got there the receptionist offered for the company to drive me & my 1 year old home for free & to pick us up when it was done. A couple hours later I got a call from the mechanic working on my car & he was very nice & descriptive. He explained to me that if the rotation was going to be done the tie-rods had to be replaced or it was useless to pay for the rotation. He explained how bad the tie-rods were which I had believed because when I bought this car it had been sitting for a couple years. I also asked for a brake light inspection to find the cause he said there would be a fee for the inspection. Being a single mom only working part time I didnt have the funds to pay for the work & then also the inspection at the moment, so I politely declined. He worked with me on the overall price of the work & even threw in a free full inspection of the brakes because he wanted me to have a safe vehicle for my son & I. I am very happy to have found a great & trust worthy place. Its the only shop Ive ever been to where I didnt feel like I was being talked down to or being scammed. I will definitely be back. Oh & they also have free loaner vehicles, & will go through step by step what is wrong with your car, SHOW & TELL you what is wrong and why as well, not many shops would do that. They strive for great service and they definitely go above and beyond that. I will be back, as well as, recommending everyone that needs vehicle repairs. Thank you again for the great customer service & *same day* repairs.

Rick Snow

My experience with Auto Medics of Shelby started with a small accident that bent one of my rims. The tire store I was at told me that I would need to have my alignment checked, and recommended this place. I called and spoke with Layla (sp?), who got me in right away. What I thought was going to be a quick alignment check turned out to be something much worse: front brakes completely gone, back brakes nearly so, and the tension rods would need to be fixed. Not exactly good news, given that Im moving out of state this summer. In any other shop, I feel like I would have been given the news and then been left holding the bag as to how I would pay for it. Not here. Not only did they give me the bad news in a friendly and compassionate manner, but Layla also went over possible financing options, and got me into one. They knew I needed my car and they did everything they could to try and get it for me the same day, although that was not to be for reasons out of their control. So, after staying past close in an effort to get done what they could, they gave me a ride home and picked me up the next day (which was Saturday, when theyre normally closed, and when they finished the work). I was able to drive my car home and to work. I could tell that the work they did was excellent by the way my car felt when driving it. I would not hesitate to recommend this shop to anyone in need, and were I not moving back to my home state this summer, I would make this shop my shop of choice for repairs. If youre on the fence about going here, hop off of it and GO! I dont recommend a lot of places, so when I do, be sure that its because they are top notch!

Barbara Kurth

My daughter, from Atlanta Georgia, was visiting family in Grand Rapids and attended a wedding in Detroit. Unfortunately her Audi broke down at the wedding and had to be towed. The tow truck company highly recommended Auto Medics. I did everything by phone talking to the shop on Monday when they opened, getting the quote and ultimately having them repair the car. My daughter just text me and said she wished they were in Atlanta. She was impressed by them and her car is running well. The real kicker as a mother is dealing with all this long distance. Auto Medics even sent someone to Detroit to pick my daughter up from Greyhound. While repairing a car is never fun, the above and beyond customer service made this a stress free experience. Bob took a lot of time to explain to me the diagnosis with the car and what needed to be repaired to get the car back to Atlanta safely - and that the car has many more miles to go. Finding a honest and fair shop is difficult but I feel we "lucked out" with this shop. Unfortunately Auto Medics is too far to take our cars for all our service needs. Yall are lucky to have such a fabulous shop up there!

mich deva

The folks at AutoMedics were amazing. We scheduled an appointment with them at 5pm on a Friday and got there just before 6pm due to construction and traffic issues on our way over from the Ann Arbor area. They still agreed to take a look at a minivan we were considering buying. Our drive was nearly 2 hours with 2 tiny kids under 5 years in our old non-air-conditioned car. It was so nice to arrive to the clean, organized AutoMedics waiting area. It was kid friendly and stocked with some snacks and drinks that made everyone relieved after that long crummy drive. Layla, the secretary, was so sweet and helpful and really very accommodating. The mechanics spent nearly an hour and a half going over the van and in talking with us about its issues and what our options were! Amazing for a Friday evening - when you assume everyone just wants to get the heck out of work and go home. Mark, the head mechanic, and Atheel, the owner, each took their time and offered different ideas and suggestions of how we should proceed with or without the van. I cant imagine a better experience. Thank you so much!

Zack Krueger

Auto medics of Shelby is the place to go. My family has done all our own work on cars snese I was two and probably before that, until we moved down here. Now week lack the time and room. We found auto medics of Shelby because my 2005 forester has a timing issue that took a turn for the worse and we need some deep work and fast. Auto medics rebuilt the top half of engine all now values and head gaskets the hole nine yards and that was just he first Time. We then had them do all new back break system on our impla then again they took my forester back and put a new exhaust on from caty back. Each time we have gone in they have gone the extra mile to get what need to be done, done. Joe, the head macanic went as far as to take photos for my dad who couldnt be there at the time and laila the secartay arenged it all from two to pick-up. Their prices may be a little higher but in comparison to the work they do and effort they give its all worth it.