John McCarter Construction

475 Washington, South Lyon, MI 48178, USA

Address:	475 Washington, South Lyon, MI 48178, USA
Phone:	+1 248-446-1750
Site:	johnmccarterconstruction.com
Rating:	4.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 36

Reviews 4

Christopher Sawyer

I had a drip at the corner of my roof that looked as though it was rtesponsible for the leak in my mud room. I called John McCarter Construction to come out and take a look, and see if they could fix the leak. What happened next was amazing. The two fellows sent to investigate looked at the small ceiling leak, traced it to the attic, then crawled into the farthest corner to investigate. It was caused by condensation along the vent pipe, and they cleaned it out (there was an elbow with dirt and leaves in it). Then they checked the roof to make certain there were no problems there. And by checking, I mean they took some shingles off and looked for wet spots indicative of a leak. Finding none, they put that back together. And, just to make sure, they ran water over the roof and in the gutter, and discovered that the downspout was plugged. That was the source of the exterior drip. I took care of cleaning out the downspout the next day. I received a follow-up call and e-mail, and -- being impressed -- asked for a quote on replacing the 15+ year-old roof. John McCarter himself came out, ran us through every step of the process and the products used, costs, what we should consider to make the roof last longer, etc., and handed us a printed proposal. It was about what we had expected in terms of price, but the professionalism was truly impressive. We signed the contract there and then. And we are glad that we did. The McCarter team did an incredible job on the roof and soffits. Yes, it sounded like Armageddon was taking place above us as the old shingles came off and the bundles of new shingles were transferred to the roof. However, the work crew worked in a coordinated and precise fashion to move the process along. They placed two rows of ice shield around the perimeter, with an extra layer above the large front overhang. And the shingles were attached with six nails each to give them maximum adhesion in the strongest winds were likely to see. Unfortunately, the work was interrupted by a strong rain the second day, and more rain the day after that. This left the new holes for the soffits open in an area where wildlife is prevalent. All it took was a quick call, and a small crew was dispatched to close off the holes with sceening -- in the rain! -- and any worries about raccoons or squirrels in the attic were put to rest. The following day the sun returned, and the job was complete. Each night the crew cleaned up the area as though it was their last day on the job. In the weeks since, I have found a total of three screws, one staple, two small pieces of aluminum trim, and a few small pieces of shingle. Thats a big improvement over the crew that put on the last roof. I had to buy my own magnetic roller, and picked up over 100 nails alone! Also, neighbors have stopped to tell me how good the new roof looks, and have asked for the name of the installer. Ive met more of my neighbors through the installation of this roof than I have most any other way. Those dimensional GAF shingles look amazing. We are extremely happy with out new roof, and the company that installed it.

Christy Mausolf

I feel like the work was not fully completed, but did not realize till after payment was made. Now they will not complete the job stating that it was not included in the quote. On 3/25 John McCarter come out and quoted me for adding soffit ventilation. He suggested using truvent soffit material which comes in a color to match the color of the house and it would give me exceptional air flow. I ended up going with this system due to the color match and it seemed like he would go the extra mile if needed. So installation day came and no one showed up, I called the office and someone stated that I was on the schedule and they were probably running late due to early morning rain. So I waited and waited still no one came. I called and left a message for John. He called back quickly and said that I should have received an email stating that the job was postponed due to rain, which I never received. The job started 2 days later and looked good from the exterior (assuming that all work behind the soffit was done correctly). I received an invoice through email and promptly paid. Two weeks later I had a ceiling fan put in which required work in the attic, while the ladder was there I snuck a peek in the attic to see that there was no baffles installed between the roof and the insulation which butts right up to each other. I called McCarter construction and talked with Bradley, he agreed that I needed the baffles to get the ventilation I was looking for but stated that it was not in the quote to install baffles. He stated that he would talk with John to see a resolve. They discussed with each and stated that I would have to pay an additional $400 or so to get the baffling installed. I have talked with several contractors all of which stated that the baffling should be included with the soffit install. Today my wife called a second time to see if we could work something out but they are standing behind their story "it was not in the quote". In the end I paid $1700 for decorative trim that currently serves no purpose, even though I specifically requested soffit ventilation when John came to quote me, now I will have to hire another contractor to finish the job at an additional expense. Use caution when working with this company. **Written by my husband

CR Sp

DO NOT do business with John McCarter Construction. I purchased caulk from John with the plan for him to paint our new construction home. I have several email conversations confirming the color of caulk, as it needed to be color matched to the windows. He confirmed that I was getting the right color (specific number). The caulk was ordered and installed. The WRONG color caulk was installed. Once discovering this, I emailed John. He called me and told me I could just pay to have the caulk on the windows painted. He refused to take responsibility for it. Instead he attacked me about it. He hurled insults and ultimately hung up the phone on me. He was extremely verbally abusive and made a number of personal attacks (I am a woman by the way). I have dealt with people in the construction field for many, many years. I have never dealt with someone so unprofessional. Do not do business with this company!!!! I am pursing this situation further, but please dont make the mistake that I did!

Marsha Nehls

I discovered a leak in my roof after a steady day and a half of rain. I called John in the early afternoon and he had someone out here the same day. The person could not find the location of the leak since it was nowhere near any pipes that come through your roof nor readily visible by pulling up shingles near the leak area. It now being late in the day, John scheduled his roof specialist to come out the following day. I had a doctors appointment that morning at 10 a.m. and by the time I returned home, my roof was fixed. As nature would have it, we had a thunderstorm with plenty of rain that night and NO sign of new water on my ceiling. I am a very happy and satisfied customer. I have already called John for another job I would like his company to do. All the employees I have dealt with were courteous, professional and knowledgeable. In addition, John was VERY fair in his pricing for this job. I would HIGHLY recommend this company for your construction needs.