Address: | 8901 Telegraph Rd, Taylor, MI 48180, USA |
Phone: | +1 313-292-5030 |
Site: | uhaul.com |
Rating: | 4 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
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Airon Beattie
We returned our truck rental a day early for a one way, and while we were over on miles used by 41 miles, it was supposed to be a $17.38 charge on our card. They actually charged us $19.99 on top of that our whole rental was only supposed to cost us $199.28 and U-Haul charged our card $229.17. All previous charges already had taxes and fees included in all of those payments. There has been no explanation of the extra money being charged on the TWO DIFFERENT transactions. Which totals to a whole $32.50 of over charges. And before anyone asks, we returned the truck with more than the 1/4 tank of gas that is required. We were told no money back in returning the truck early or returning the truck on more than a 1/4 tank of gas, but its OK for them to over charge us? Wow, just wow. Never again! Update: The $229.17 has been currently corrected to the proper amount, but still havent had an explanation or further fixation of the other overage. Still doesnt help the fact we were over charged in the first place.
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Jamie G
Manager Victoria is super rude. While i was there she argued with 2 seperate customers about different issues, offering no solutions for them, and then when it was my turn she was very rude and snotty right off the get go asking "What do you need?" when i approached the counter. I had called and spoke with cutomer service a few mins before about a return and they told me to go back there. When i told her, she refused saying "This is MY store, and customer service has no say in MY store." Called corporate and made a dispute claim. Will not return to "HER" store out of pure principal. Will spread the word to others about using "her" store. Maybe her attitude will be better if she has less customers to deal with. She doesnt seem to like people very much.
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Alicia Moore
Have used this location quite a few times, but NEVER WILL AGAIN. Came to rent a truck to move an apartment, but of course did not have the smaller truck like we wanted. Therefore, we had to pay MORE for a bigger truck we did not even want. When we brought the truck back, of course the ONE time we did not get THEIR insurance, we were told we scraped the TOP of the truck and had to pay an extra $55. So not only did we have to pay more for a truck we did not want nor need, we had to pay for a supposed scrape. Usually while moving people dont have extra money, so THANK YOU U HAUL FOR SCAMMING US ON MONEY WE DIDNT HAVE! Again, will never be back.
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Bryan Love
I have never posted a review for any one EVER no matter how bad the service but this is The worse rental place to ever rent from the sales guys are ok,but the rest of the employees are terrible at their job if you wish to move peacefully do not go here absolutely not worth the time and money they will find any reason to scam you. I would never spend a dollar with u haul again I earn anyone who goes there you will be ripped off thats the only guarantee they have.
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Sel Alvarado
My original reservation wasnt through this corporate center, it was through a neighborhood retailer. The retailers equipment was malfunctioning so he sent me here, with the explanation that this location was expecting me, and had the trailer I needed. They had no idea I was coming and didnt have the trailer I needed. They were still prompt and polite and helped me get the job done with what they had availble. Skip the hassle. Go directly to a corporate center.
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Benjamin Elmgren
The facility is nice, but the staff is generally not. Storage here had lots of little hidden charges that they dont publicize: you are required to purchase a lock that they sell and cannot use your own, and also must purchase insurance for your contents. On the plus side, there are always carts available for use, and the facility is clean and well maintained.
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Danielle Todd
Really ridiculous price on storage units no discounts and no specials. Same thing with their rental trucks. Not forgot that you have other options such as Budget for moving trucks and public storage for your storage. Probably saved myself $300. Did I mention the customer service was horrible? It was. Dont bother with this place.
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Jessica Mertz
The truck could use an alignment. The back door needs to be replaced it got stuck with rust trying to open it. Also they put there dolly and blanket bag in the truck which took up a significant amount of moving space. Also if you did move it that broke the seal and they would charge you for "using" it.
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Erricka Blosser
I had an awful experience at a different UHaul that I was working with the morning of my move, and all I had to do to fix it was call the Taylor UHaul. They were exceedingly helpful, flexible, and genuinely concerned about making my experience much easier. Would recommend.
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Anonymous User
I rented a truck from them and they helped me get the best rate/truck for my needs. Super honest and professional unlike the Uhaul place in Trenton that was going to charge me double for the same truck because I was going to have it for more than 3 hours.
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Ryan Hurley
Couldnt ask for a better group of people to deal with. Vicky put together an all-star group of employees. The customer service is the absolute best Ive ever experienced. They even treat my two year old like family. He always asks me to go see Miss Vicky!
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Rodrigo Bergamasco
I picked up a 6x12 trailer here. Everything about the experience was easy and fast. The parking lot is laid out well, and picking up the trailer took less than 30 minutes and an employee hooked it up for me. I would definitely recommend this store.
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saundra tibbs
Wish I could put zero stars. Victoria Elkins charged me an extra 150 dollars for damages after paying for insurance.. she told me it would show on receipt but not be taken out of my account. WRONG! This was Friday. Today is Tuesday. No resolution!
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Alex Roth
The only uhaul I go to. Friendly staff and everything is always in stock. Never have a problem with a last minute rental with these guys. And they are very flexible with the returns. I can return my unit at 3am and they take care of it for me.
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Hasan Hazime
Everything went well, huge selection of rentals here. Update: 7 months since my last rental and the service was exceptionally friendly just as before. Thank you Victoria!
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Ferman Smith
Honestly for the equipment selection, the staff, the product selection for sale, and location; this is truly the best U-Haul location in the entire Metro Detroit area.
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Angel Wells-Young
Very nice employees, if your in a rush Id suggest a reservation because this place can get very busy especially during the beginning / end of the month.
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Thomas Hendershot
Ordered a trailer waiting outside supposed to send somebody to hook it up cant get a hold of the office because Ive got a call center its bullshit
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benny Jacobson
prices are same as anywhere but service is good and this is a full service location, with rentals, storage, and cheapest propane in town!!
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Ronald Harris
If you give them a call and tell them you going to be about 15-20 minutes late they still make you pay double
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Johnny O
Great place to get a hitch installed. Friendly and professional staff. Great prices on propane tank refills.
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Randy Arellano
Had a hitch installed. They did a very good job and were quick. But scheduling was tricky.