U-Haul Moving & Storage at 10 Mile & Groesbeck Hwy

24875 Groesbeck Hwy, Warren, MI 48089, USA

Address:	24875 Groesbeck Hwy, Warren, MI 48089, USA
Phone:	+1 586-773-8380
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 32

Reviews 39

Thomas Zarro

I have used this location several times in the past and never had any issues. On this most recent occasion, though, I noticed that both the odometer reading and the fuel reading did not match during the pre-rental inspection. I pointed it out to the gentleman conducting the walkthrough, and he immediately amended the lease to match the fuel reading (3/4 rather than 7/8 of a tank), the mileage only being off by one mile. When I returned the truck after business hours, I included the sheet with his initialed changes with the keys, the tank being at exactly 3/4 again. When I was emailed the receipt of charges the following morning, my debit card was charged an additional $17 for fuel costs, despite the fact that I had only put a total of 8 miles on the truck and then filled it back to where it was when the employee signed off on it. After multiple phone calls over a period of four hours, where I was told more than once that the manager in charge would be calling me back without ever actually being contacted, I was finally informed that it would take 3 to 5 business days for a decision to be made (by a manager I was not allowed to speak with, no less). Now I am left wondering how many times in the past this location may have overcharged me in the same manner when I havent checked the receipt. Be careful giving these people your credit/debit card, and make sure to check your final receipt. I have lost faith in this location. Wherever that $17 charged to my card went, it sure as hell wasnt into the gas tank.

Amir Nawar

No customer service skills , I used a different U Hall stores and my experience was great . This location give me the truck and it is 1/4 full gas tank I oust a full tank and after I finished my trips , I returned the truck back with 1/2 tank extra , I asked him to give me the money back for the extra 1/2 tank and the owner said he would not , we should have brought it 1/4 tank as we took it . I explained to him he should have gave me the tank full to begin with and ask the customer to bring it full and if the tank is not full they should charge extra for that . He does not have answer for me . I would not recommend that place period .

Anonymous User

this is a terrible uhual to start off with. Lied to me, put extra things on my bill that I hadnt used, forced me to buy insurance claiming it was mandatory, when i did get my rental it was dirty, smelly, and come to find out a dead rat was in the glove box. never again will i go to this location or use uhual becuase they do not care about customer service.

Nancy K

I just hung up with Matthew at this location and was utterly impressed! He did not have a vehicle for me but found what I needed at another site, reserved it for me and made my life so much easier. He sounded like a young man and I was so pleased with his customer service and patience. Hes a keeper!! Keep up the good work, Matthew!

Austin Loar

This place didnt have the trailer i needed when i showed up after stating that they did previously on the phone, but happily made a call to another U-Haul down the road that did and sent me on my way. Minor inconvenience but i was treated very well in a professional manor otherwise.

Trish mcgee

DO NOT LEAVE YOUR CAR OR TRUCK PARKED HERE!!! It took me 30 min to get my boxed in truck out of their lot. All of the after hours returns were lined up out the driveway! No one to help! Terrible service. Next time Ill drive an extra 2 miles to go to a different location.

Sam Suda

Excellent customer service. The staff patiently answered all of my questions and gave me all of the information I needed. The truck we rented was practically brand new and worked for our needs. I liked being able to return the vehicle after closing time.

Matt Hart

Terrible service at this location! The guy working the counter was rude and unhelpful. Then offered me a promo discount then charged me the full price. I highly recommend if you need a uhaul avoid this one at all costs.

Barbara Mercer

David Miller couldnt have been more helpful! This was our first experience renting from them...quick..easy.. exactly what we needed and wanted..clean truck.no hassle drop off .. perfect.Thanks!

Jenna Luksetich

The staff was nice enough, but screwed up our rental fee quite a bit and over charged us $400. We got a refund, but it took days to go back on the card.

Rosemarie Palmer

This is one of the best. The staff went beyond their duties to help my boss and I. Outstanding ! Go here if you want too be in and out in a.jiffy!

Clayton Pitts

Friend moved into a storage unit. Had big ideas. This made it a lot easier. Pickup open trailer. Cheap too. I may say.

Google User

Terrible.. wrote a long review and decided to sum it up with: Fire everyone there and start over...

richard stokes

Every time i go there i encounter a racist remark from an employee. Never come to this place

Lori Cebulski

We get our propane here and have rented U-Hauls. Never had a problem and very friendly.

Anonymous User

Who ever answers the phone needs English language classes and a brain transplant.