Heritage Collision And Frame

4081 Carpenter Rd, Ypsilanti, MI 48197, USA

Address:	4081 Carpenter Rd, Ypsilanti, MI 48197, USA
Phone:	+1 734-975-4600
Site:	heritage-collision.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 4

Reviews 15

Michael Kehn

Had to take my car back 3 times. First time was to remove primer over-spray they got over the entire car. Second time is because they billed for an alignment but never had it done then they didnt take the car to the place i directed them to. The third and final time was for them to repair the headlamps they chemically destroyed when "fixing/removing" the over-spry and they also had to finish polishing the seam between the door jam and the rear quarter (had viable rough sanding marks). I also had to wait for them to order the retainers for the rear wheel liner they didnt put back. I had to fix the weather seal they didnt reattach. Owner would not stand behind his employees work or meet with me and had his wife call and speak on his behalf. Worst body shop I have ever been to. What they did to my Audi was deplorable. I feel bad for the shop manager Dale.

BSKI

I brought my Lexus in here for repair of both the front and back bumpers. I have had no experience at this shop-but the local Lexus dealer recommended it. I could not be happier with the work that was done. The paint match was perfect. The panel alignment was just like it was new. It did take them an extra day because they said they did not like the finish on the rear bumper so they re-sprayed it. I thought the price was fair. By the look of this place I had some reservations. These were unfounded. It may be a smaller shop but they were very pleasant and took good care of me. Dale-my contact-was very informed and kept me up to date on the job. Over the years, I have tried several other shops that came recommended and was disappointed in the end result. Not this time.

Anonymous User

I wasnt able to open my drivers side door due to damage to the fender. I went to Heritage to see how much it would be to fix and how long. The guy that helped me just pulled out a tool and unbent the area and opened the door. He didnt charge me anything. Theres other damage to the car which he said would cost $800 but since its not really worth it to do so he didnt pressure me at all. I would suggest this place because of their customer service, honesty, and no-pressure sales approach. If I need work Im going to them in the future. Also, they are an environmentally friendly shop and have made lots of changes to reduce their effect on the environment.

Erin Amundson

I dropped in this afternoon because I was involved in a fender-bender over the weekend. My initial reason for stopping in was to get a quoteThe shop guy came outside and took a look and asked me what I wanted. Truthfully, I just wanted my hood to shut so I could drive. I told him that and 5 minutes later, that was the case. They pulled the frame forward and latched my hood. They didnt charge me for anything. I had been worrying about the cost of fixing it, because everywhere Id been thus far was quoting thousands, when all I wanted was to be able to drive. Ill definitely be going back when the time comes that I need it completely fixed

edward mahony

Great job of repairing my Ford van. Was repaired first at Dusty’s collision, but the window was off center. the door did not fit correctly, the head liner stuck out, and there were still broken plastic parts. I took it to Heritage to have it fixed correctly. Now it looks like it just came off the Ford assembly line. If you want the work done right the first time take it to Heritage Collision and Frame, a family owned business that takes pride in their work and where customers satisfaction is the priority.

jefferey deloach

Took my car to this shop last week; I was not pleased or impressed. They were recommended to me by a friend who stated it is a reputable shop. The guy came out, gave me an unreasonable price and asked if I were looking to sell my car as if he was interested in buying it. I ended up taking my vehicle to Stony Creek Collision who was 100% less and did an outstanding job! I’m just saying, before giving consideration, you may want to call Stony Creek.

Anonymous User

Heritage did an OUTSTANDING job repairing my car .. their level of service was top notch. Mike and his father Gary were so easy to deal with they made the entire repair seamless. They explained all that needed to be done and took care of the insurance adjustor and managed the entire process for me. I truly appreciated all their help and my car looks brand new again. Thank you guys for a job WELL done!

Jaine Place

Ladies, this is where you want to go if you need somebody you can trust not to patronize you and to give you a fair quote. To make it even better, the owner (Matt) treats you with respect. The service exceeded my expectations on both quality and low price. Cant say enough about how glad I am to have finally found Heritage!

Anonymous User

Great Service! Heritage did a wonderful job on my car and provided a very nice car for me to drive while mine was in the shop. I was very pleased with the quality of their work and with the whole experience. . . Im just hoping that I dont NEED their service again soon!

Bryan Greenwood

These guys do excellent work. My car was keyed just as I was getting ready to sale it and they made it look better than before. They helped me work with my insurance and made everything as easy as possible. Great customer service and quality work.

Phil DeGrenier

Great work. Just make sure they dont use an impact wrench to remove your locking lug-nut; ie key socket for lug-nut(s) on many imports.

Megan Burrows

Very honest and reasonable. My car turned out great! They also got my car back to me faster than they originally promised.

Jon Klapatch

Always very honest and the work Ive had completed there has been 100% satisfactory. Will and have referred others.

Leslie Mason

These guys are great! Very fair estimates and flawless work!

William Beavers

These guys and gals treated me right