Address: | 31633 64th Ave, Cannon Falls, MN 55009, USA |
Phone: | +1 507-263-4532 |
Site: | cannonpower.com |
Rating: | 4 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 9AM–3PM Closed |
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Janice Williamson
Would never step foot in this business again.. Put a $1000.00 down in a sled they said was ready to go..but was in another building knowing we were coming back the next day we waited a half an hour for a salesman to look at a snowmobile they told us it was ready to go (pictured on the Internet). Joe the salesman took us to a building to find out they have no snowmobiles stored there, so back to the main store waited 30 minutes to get another ride 15 minutes away to look at the snowmobile (which was for sale on the Internet ready to go) then to find out they took parts off of it to finish a different sled. But they had know problem taking $1000.00 down for a sled that wasnt finished and dont want to refund it. They promised it would be ready in a week, call them back in 2 days and said to forget it, (guess Joe never gave the message) but 3 weeks later they call and ask when we are picking up the sled? Thanks for wasting over 10 hours of our time and putting so called ready to go sleds on the internet...nothing like false advertising. Your welcome for the $1000.00 since you dont want to refund it..At least we found a dealership that wanted to work with us and stay true to their internet sales..Heinens in Osseo Mn...they were so nice we bought 2 brand new sleds.
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ryan murphy
Sales & Service Department are thieves! I had forget to remove a 5 gallon bucket full of tools; spare belt, mini air compressor,belt removal tool, ratchet wrench, nut driver, 2 spark plugs, recovery strap, folding shovel, 3 clevises on my trade-in. I went back 11 days later to pickup the bucket full of tools and half of the contents were missing. The mechanic and service manager Ethan said they could not find the missing contents. The mechanic said he didnt steal anything prior to me accusing him of anything. Doug "Digger" the sales manager had agreed with me the tires and wheels and 4 point harnesses from my trade-in could be removed prior to trade-in as they will be going on my machine. When I returned 3 days later to swap tires and wheels from new machine onto trade-in and remove the 4 point harnesses, I was charged $173.00, despite that was part of the trade-in deal and Doug never mentioned there would be a fee to swap and remove parts. It took me 11 days to get refunded only $100.00! First time customer here and LAST! I am absolutely disgusted by lack of customer service and the fact that they are thieves and Ethan laughed when I mentioned if Law Enforcement should get involved in this matter. STAY AWAY FROM THESE CROOKS!
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Rick Lopez
I actually purchased my 2015 Sportsman 1000XP at a competitors store, as I wasnt aware that Cannon Powersports was around. I WISH I would have purchased the machine here. When it came time for warranty service - My selling dealer said "we wont be able to look at it for about a month - were booked." Which wasnt what I was looking to hear after dropping $13k on a new wheeler. So, I decided to give Cannon Power Sports a call and see if theyd be able to fit me in. I had a tight timeline as July 4th was rapidly approaching and I had an ATV trip planned. The whole bunch at Cannon made me feel welcome, and helped me to get back on the trails in time. Ive since taken it back a few times due to issues with my Sportsman - and these people have been helpful every single time. I will ONLY purchase here from now on. Not only do they have better prices than the dealer I purchased from in Lakeville, but better service in my opinion as well. These people didnt owe me a thing - but they helped me out anyways. Its nice to find a dealer that cares about the customer after a sale is made (even when there wasnt a purchase there to begin with). Theyve earned all of my future business. Thank you Cannon Powersports!
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Brian Oconnell
Would definitely question doing business with this place I called them about a used machine with only 600 miles and was told mechanically is 100% and a few scratches being a 2015 I was inclined to believe them and also explained it was a 7 hour ride for me to get there and turned out machine had lots of issues ripped boots tranny wasnt ingaging in high (probably was just adjustment witch I thought thats what it was) low on coolant and overall scratches were really bad not to mention broken and missing hub caps when brought to management he insisted boots were just probably loose clamps and when I tried to assure it wasnt (Im a mechanic) he gets mad and claims his guys went through the machine (I really hope they dident because I found these issues with one lap around the lot and quick 10 minute look). Needless to say I wasted my time gas money and bank paper fees on this place and will never go back.
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paul grinnell
I must say my experience with Canon was a fantastic. Dave was a great salesman did everything that he said he would do for me even got me a use Polaris banner which was much appreciated for my man cave thanks Dave it was worth driving the extra distance for someone who kept their word. The Store manager came and asked how my experience was and genuinely seem to care . I read reviews of other places and found very few things wrong at Cannon the bad reviews that I did see was not what I seen when I dealt with them. Understanding that you cant make everybody happy they sure do a good job of making people feel comfortable and do what they say. I bought my first new machine with them the 2017 razor 900 S and I would definitely buy another from them when I need it. In closing I must say thank you very much to all employees I do appreciate people who do what they say keep up the great work
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Steve Johnson
I took my snowmobiles in to have them winter serviced. I had been a sales and service customer of the business and bought clothes there as well.When I went to pick up my machines, their man moved the trailer and broke the tongue jack on my trailer with his skidloader. I said I would be back to get it later since I was in a hurry, when I returned to pick it up I assumed the jack would have been fixed or replaced. The owner said "NO", not our problem. He told me I could pick one up at Fleet Farm for 30 bucks. I again asked, " Are you telling me that I should pay for part your man broke?" He said not his problem. I just spent $ 1000 that day on my machines, had he offered me SOMETHING, or even expressed that he was sorry, I would still be a customer. Little things mean a lot, I did not feel they cared one bit about my business there.
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Adam B
They have an excellent assortment of new machines from Arctic Cat and Polaris. All the popular models, accessories and gear are usually in stock with competitive prices.Their sales people are versed in specs and comparative insight to help you with your decision in a no-pressure way. I worked with Aaron to purchase a Wildcat and he ensured I was taken care of throughout the purchase process and again when I stopped in for service.Their tech, Kyle, is a rockstar and went WAY above and beyond on 2 separate occasions to fix a couple problems so that I was able to ride within a very reasonable amount of time. I highly recommend them and will be a loyal customer even though there is another dealer 15 minutes closer. Theyre good guys over there.