Car Care Advanced Service Center

Address:	9865 Norma Ln, Woodbury, MN 55129, USA
Phone:	+1 651-501-7700
Site:	carcarewoodbury.com
Rating:	4.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 29

Reviews 8

519rockies

Edited update: 4-1-17, approx 6 months later. Did a complete brake exam and change. Rubber boots on caliper pins all good, but pins rusted, obviously overlooked. Nothing greased, shouldnt rust unless they werent greased. Found my problems : bad brake fluid (black should be clearish), frozen pins in calipers. Disgusting, if it hadnt been fall/ winter, I woulda checked it myself and found the problems then. First come, first served seems to be the motto. I confirmed that I was scheduled for Thursday, for a brake issue. Dropped off before they opened. They have 8 stalls for working on vehicles. After hearing nothing for 6 hrs, I called to find out it hadnt been checked yet. Called again 1 hr before close, still nothing. 30 minutes later, they got it in and found nothing wrong. Next day they called 930a, they found seized pins and incorrect install of pads on one wheel. Called at 230pm, still werent done. Received call 4pm, its DONE. Picked up next day. When I got the bill, I asked why it was so high, assistant manager knew nothing. I received a 17.5% discount for my two day wait, with no loaner vehicle. Brake pads one side 4X the actual cost for what I could get at autozone. If you can afford to be without your vehicle for a few days and end up with a bill twice or more the size of correct cost then go here. I wont be returning.

Shannon R

I called 10 local service stations (Stillwater) that perform “Alignments” requesting a price estimate for my specific vehicle (Year/Make/Model) as well as ability to complete the service in a timely manner. Most of the pricing was competitive within a $20 range, but this place met my pricing (inexpensive) and immediate accommodation (next day appointment – exactly 24-hours from the time I called). The alignment service was top notch with a written spec sheet for initial findings and what they were able to achieve without replacing certain parts that were also flagged by another mechanic. They didn’t pressure me to buy or do anything mechanically, but strongly encouraged me to consider the safety, wear/tear on my vehicle, and provided me with a free estimate for the repairs. I had other repairs that I was debating fixing and they gave me estimates on everything – they really went the extra mile and even have loaner vehicles at no charge in the event that you do not want to wait during the repair process. This place is a gold-mine!!! They offered decent pricing, phenomenal staff (Jon Widerski & Paul T.), clean environment, well-equipped, able to do everything mechanical, tires, etc. (no auto body work). I look forward to doing ALL of my mechanical repairs at this service center!!! Thank you!!! Two thumbs up!!!

Dan Randall

I was driving a load of wood to my sons house in Maplewood when I experienced a blow out on one of my tires. I had Stillwater Towing bring the trailer to Car Care on a Sunday when no one was working. I just left it in their parking lot and called the main number to leave a message. I got a call the next morning and discussed what needed to be done. The trailer was loaded with wood and the replacement tire and rim I left with them did not fit the trailer. They made some adjustments to my request and got the new tire on and working but told me about some issues with the springs that might cause additional blowouts. When I arrived to pick up the trailer, one of the technicians came out and help me to put the trailer on my car. He didnt need to do that but he did. Jim was the service manager and was a constant professional. So was the maintenance staff who helped. Im glad that Stillwater Towing sent me in this direction. Thanks to Care Care of Woodbury. Im a senior and companies like this make life a little easier.

Ed Pelto

I just got tires on my Chevy Express van yesterday. Uneven tire wear was telling me to get an alignment. I Googled alignment Woodbury this morning. I call this place and they got me in today. They told me once it was on the rack that I had a bad tie rod. Immediately I am thinking here we go. So I asked them to show me how it was bad. They took me into the shop and showed me on the computer that the numbers move when they move the tire with the steering wheel locked. So, great, I found a guy I can trust. Not only that. I stop back to pick up the vehicle and he says, " That tie rod was just loose, we just put it back together with lock tite and only charged you labor." Very honest, highly recommend!

Angela Yezek

First I had to tow my car in because it wouldnt start. They said they didnt find anything wrong. Just about a week later it did the same thing, my car wouldnt start again. Brought the car back in. I asked me to check on some other things like my lights, one of them was flickering. They checked the car twice and finally found the problem that was making my car not start. I was about to pick up my car and asked about them changing the lights, and they never changed them. Had to ask them twice to get them replaced. Not two weeks later one of the lights went out. I decided to not return again. They havent got a clue what they are doing or they enjoy taking advantage of people. Not worth the business.

Chris Thomas

Over the last 10 years I have taken 4 different vehicles to Jim and the Car Care team. Foreign or domestic vehicles, they have done a fantastic job. If you are looking for a great place to take your cars and get the job done right, I highly recommend the team at Car Care Advanced Service Center. I try to be an educated customer and ask questions before they service my car. If you don’t understand why something is being done ask Jim to explain the service. They have always made recommendations on what services need to be done now and what can wait. I trust Jim and his recommendations. Thank You Jim and the Car Care team for all your time and work on our cars. They are all running GREAT.

Anonymous User

I was quoted ($500) for works I did not need to solve the immediate problem. When I challenged the quote, I was told the work needed to fix the problem was $50. Later I learned the problem was the vacuum hose clamp gotten loose and the hose got disconnected. They fixed the problem by only inserting the hose back to the system - without securing it with a hose clamp. Within a few weeks, the hose got disconnected again and this time I fixed it myself...I bought a $2 hose clamp and put it in myself. I regretted I never take the time to lift up the hood myself the first time to do a visual inspection. It was a 2 minute job. I will never go back to this place.

Joel E

My wife went in for an alignment. She asked them to check the check engine light. They said there would be an additional charge but did not disclose the amount. They charged nearly $60 to pull codes and billed it to Engine Repair diagnostic work when no actual work was done. I went in to discuss the charges and was told basically their time and equipment was worth too much so they couldnt reimburse any amount of the charge. Poor customer service and not up front about pricing. I would avoid here, but if you do go here, like too many places these days, beware of them trying to take advantage of your lack of knowledge.