U-Haul Moving & Storage of Coon Rapids

3401 Coon Rapids Blvd NW, Coon Rapids, MN 55433, USA

Address:	3401 Coon Rapids Blvd NW, Coon Rapids, MN 55433, USA
Phone:	+1 763-433-9136
Site:	uhaul.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 25

Amy S-R

We requested to pickup our truck here. We did NOT receive notice that the pickup location had changed and when we got here the manager was rude, arrogant a complete jerk to us when we said we did not get a message. He implied that we were lying and we were wrong to not want to get our truck from the location they changed it to. He was put out when we asked for a different location. When I complained to corporate he called and argued more with us. Corporate NEVER even called us about the complaint. Paige was our first contact and was not helpful, Amanda hung up on me and Danielle left me on hold for 40 minutes. U- Haul will Never get my business again. If you do have to rent a truck go to the location in East Bethel, they were polite, helpful and considerate. Avoid coon Rapids and the Corporate office as the are completely useless!

Bazooka Joe

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went back this morning to have them repair and was treated with extreme rudeness by the owner. He commented that I hadnt made an appointment prior to bringing the vehicle back today. There was no apology, what so ever. I asked why the individual who was working on my vehicle had gone inside to assist other customers when he hadnt fixed my problem. He told me I had no right to tell him how to run his business, "was that clear"????? I told him "perfectly". In addition to the hour of drive time, I spent 2 hours there. Again, no apology - nothing. Go somewhere else to spend your money that really cares about your business!!!!!!

Latrice Jensen

Be incredibly cautious working with this franchise! Take pictures of your dolly and the condition of your rental! My fiance and I were charged for using a dolly (that was still tied to its spot) and told we left it a mess. We told them that we never used the dolly because we had our own equipment and we never had anything in the cab of the car. The business owner then continued to tell us that his employees told him the condition of the vehicle was poor and the tie was taken off. Made me wish that we had taken pictures and documentation to help our case. I would never trust this business for any reason. Incredibly disappointed!

Carl Haider

Called last week to have a hitch replaced on my van, Was qouted the same price twice last week. I called this week and talked to someone who said it would be $30 more then I had been qouted. He was rude and wouldnt let me talk to the manager. Im probably more upset with how I was handled on the phone then the increase in price. Im thinking the rude guy on the phone was the hitch installer and seems like he was trying to upsell me so he can get a commision..( just a guess). they should not let this person answer the phone. I would not recommend anyone going there.

Karijean Hall

The service was ok until I returned the vehicle. I booked everything online as well as the furniture pads, so I was unaware they were rentals. Therefore I did not return with them, the response I received was totally uncalled for. I was expecting a quote for the items, but instead got a copy of my rental agreement in my face. I replied to him that he did not have to be rude. I just wanted my options, not proof that they were in fact rentals.... needless to say, the new attendant was completely apologetic and very helpful.

Joe Reinitz

The General Manager Bruce Aveen-West was extremely helpful and understanding, he tried very much to help us with our situation and because of him we were able to resolve it as well as possible under the circumstances. We are very grateful to him for trying to accommodate our needs in the manner that he did. The other employees there were also very helpful and accommodating to us. THANK YOU VERY MUCH Bruce Aveen-West and team!

Trevor Rasmussen

Ive used the team at this location a few times now. They are a HUGE facility, one of larger u-haul facilities Ive seen, at least in Minnesota. Ive always had really good service with this team, they treat you well and dont seem out to rip you off. They are helpful and courteous. Ive heard of some horror stories at *other* nearby locations, but I couldnt be happier with my experiences with this location.

Anonymous User

I picked up trailer last week. By far the biggest U-Haul dealer I have ever seen. I was helped by a friendy team member. It was about 2:00 friday Jan 30th. the service was outstanding. I was in and out fast! The equipment looked new and the tires looked new also. This is a great U-Haul service center. Thanks Robert Lewis

Kevin Pierson

They tried to charge my wife nearly $200 for pre-existing damage. DO NOT RENT HERE. Go to the Brooklyn Park location. They did not try to scam me and appologized for the Coon Rapids location. Brooklyn Park has a large full service facility with friendly competent staff that is worth traveling the extra distance.

Anonymous User

I have used this U-Haul store three times in the last year. Every time they have been very helpful and the equipment is always been in good condition. Never a problem and I will use them again and again for my moving needs.

Samuel Corns

Absolutely terrible service, I cant believe theyre still in business. How can a company change the pick up and delivery times of the vehicles without letting the customers know.

Micheala Boone

Rented from them many times, they always have my van ready when I order online. It gets busy on the weekends, I suggest you preorder to make sure they have what you need.

Karat Tv

The worst manager. Such a prick to his customers that it makes me drive around a different block to avoid the view of that location. Horrible avoid this location

Tub Vaaj

Owner is an idiot. He think he knows it all and assume the false. Turned around and didnt do business with him. Id advice everyone to go to another location.

William Muter

They always come through when I need a last minute trailer rental. They have a solution for every moving situation and the staff is very helpful.

Micah McLellan

Easily accessible, you can get in and get out quickly. Great customer service. Prices are fair but Ive also seen better in the area.

Joshua Thelen

Great crew and awesome service at this full service location, hitches, propane, storage. Everything.

anshul maggon

Place seems to be always under staffed ..have to wait 20 mins to buy tape

Kelly Lowe

Owner is an absolute douche bag to women renters. Beware!

Tanner Nicholson

Great location. Swift service. Would rent again