Firestone Complete Auto Care

550 Prairie Center Dr, Eden Prairie, MN 55344, USA

Address:	550 Prairie Center Dr, Eden Prairie, MN 55344, USA
Phone:	+1 952-955-9632
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 6

Reviews 5

Pratik Mishra

CAUTION!!!! If you want your car to be fixed , DONOT go to their shop at Eden Priarie. The mechanic not only doesnt know how to repair your car but also how to diagnose it, though they charge you lump-sum for it. My Service Engine light was switched ON and it was a Sunday so had no options but to take my car to them. The manager wont pull up the codes till the time you donot go for ENGINE diagnostics, which they charge a lot. He came back with a list of options to which I got all the engine repairs done (and they charged a lot for that, more than any place in town). I asked again and again to the mechanic and the manager if the car is 100% fixed and they assured me that everything would work perfectly and claimed the mechanic knows everything. But when I drove my vehicle, it was really rough and the Service Engine light again came up. This time when I went back after spending a fortune, they gave me an impossible quote and said this is a new set of problems which werent there then but have come up now. I doubt if they have worked on my car as the mechanic hardly worked on my vehicle and knows nothing. In a weeks time the car again broke down. When I asked about the problem, the manager was really rude and was trying to take advantage of my situation as I had already paid. If Firestone wants to maintain their standard they should look into the situation of this centre. If anyone needs any clarifications, I have both (my receipt of the work done) and the new quote, check the two dates and they are just a week apart. I would NOT recommend anyone to this shop but rather BEWARE of them. They will surely make sure that they loot you entirely for replacing those parts which arent necessary and not solving the issue so that you come back again and spend on other stuffs which result due to their mistake. This is sheer negligence of professionalism and integrity towards any job.

Anonymous User

I had signed up for that unlimited lifetime wheel alignment service "as long as you own the car".. Ive gone to their shops 4 times already ( 3 different firestone centers including this one), switched 3 sets of tires ( lost a lot of $ ) but I simply couldnt stop my tires from howling. Every time my car rolled out of Firestone after a 4 wheel computerized alignment, the steering was always a few degrees off and the car always pulled slightly to one side. Did I mention the tires HOWLED? I could not get my tires to stop howling, I was almost about to sell my car in total frustration when my friend suggested trying a new place to do the alignment. I did not believe him at first, I thought to myself "how could 3 stores be wrong?" but then I took the plunge, paid $60 and got her done at a reputed place ..BOY WAS I WRONG ! the howl is slowly going away, I finally dont have to hold on to the steering wheel constantly to prevent the car from drifting off and the steering wheel is at dead center..as an added plus it now handles very nicely on the snow! Thanks to Firestone, Ive lost a lot of money trying on different tires plus Ive gotten very frustrated over the past year. These people will only do an *approximate* alignment.. well, what would you expect from someone that sells tires and wants you to come back to buy more tires after youve quickly worn off yours? I will never step into a Firestone ever again, thats a promise Im going to keep.

Anonymous User

No stars (I had to give at least 1)!! Cheaters, liers, dishonest and doesnt know how to repair. All the know is how to replace old parts. They persuade you to change new parts instead of repairing them for you. My honda check engine light was on for quite sometime. Brought in to Firestone for checkup, they ask to change entire engine, told me wasnt safe with that condition. I ignored their lies and BS, when on getting 2nd opinion, and found out that the check engine indicator was a little too sensitive, and there wasnt a huge problem to it. Its been 2 years since then, I am still having no trouble at all with my engine. I will not every step into firestone anymore. Never recommend to anybody. Walmarts even better in service, doesnt threaten you with driving safety and all. Heres one hint to test them, bring in your car which is inspected thoroughly and its in perfect condition, tell Firestone that you just bought the car from private party, and have not gone through any inspection, theyll definitely find 1 or more parts that they advice you to change. Furthermore, they even tell you how dangerous to drive in this kinda condition when you decide not to listen to them. Good luck, however, I believe that probably there are 1% of all Firestones in the nation is good. Message to the firestones, once you cheated one someone, the news will spread, youll lose your business, eventually, youll need to fire your technicians.

Michael Perkins

Liars & thieves is the best description I can write. I took my Mazda Protege in for snow tires and when I went in to pick it up they told me the front brakes were low, this is true, I asked how much to put brake pads on? They quoted $400, I said that is a lot just for pads and they told me I needed discs also, this is a lie. I know this because my wife took my car into the Hopkins Firestone store 30,000 miles ago and they ripped her off the same way by telling her quote" Mazda uses thin brake discs and you MUST replace them every time you change front brake pads", this is a lie verified by Morries Mazda dealership. I asked to see the discs and the measurement that showed they were too thin to use, are you surprised to hear that the discs were no longer there to see, you shouldnt be as they are LIARS. At the Eden Prairie store I said no thanks to the brake ripoff and looked at my bill where I saw a $30.00 charge for getting the tires sent to the store. I asked if he was really going to charge $30.00 to get Firestone tires to a Firestone store and the answer is yes, as I said LIARS & THIEVES, do not make the same mistake I did go some place else.

Chelsea T.

Took my car in to get new tires and my alignment done. The car didnt pull when I took it in and after having them work on my car it pulls WAY to the right. I took it elsewhere and it turns out 1) The alignment was way off on both sides, in fact, they are pulling in two different directions. 2) They put the complete wrong type tires on my car... this is tires 101. The auto manufacturers tell you what class of tires to put on and they decided to put on some random tires 3) When replacing the hubcaps and lug nut covers, they did it wrong (new mechanic isnt even sure how they screwed this up as there is only one way to put them on) so that they would have eventually fallen off. Within months of having them "fix" my car, I am having to pay someone else to fix their "fix" I am only giving them 1 star because 0 stars isnt an option.