Prior Lake Transmission

16783 Toronto Ave SE, Prior Lake, MN 55372, USA

Address:	16783 Toronto Ave SE, Prior Lake, MN 55372, USA
Phone:	+1 952-440-6600
Site:	priorlaketransmission.com
Rating:	3.3
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 11

Reviews 7

Joe Craft

**Experience is ongoing. Ill be more than happy to rescind my negative review in the event this shop seeks to rectify the situation. Short Summary: Poor service. Delays that are not met with a resolution. Owner is threatening, defensive, condescending and dishonest. Head Mechanic, Eric, is a pleasure to work with. Theres no doubt these guys are experienced, but the second something goes wrong they turn their back on you and treat you like the bad guy. Long Summary: I had transmission rebuilt in February of this year. First issue came up when I was given a torque converter not compatible with my car. First solution was to have to buy a new flexplate, actual solution ended up being a new torque converter that worked. Upon install of the trans, I brought it back because it wasnt shifting right. I was told this is just the nature of the shift kit that was installed, and was sent on my way. Immediately after leaving the shop I noticed a mysterious leak coming from the front. This leak wasnt present for the 3 months between installing the trans and first bringing it back to the shop. When I brought this up to the owner, Harm, I was met with a condescending, defensive, and all around unpleasant person who immediately resorted to pointing the finger back at me. After keeping the car for two weeks the only answer I got was that I needed to take the trans back off so he can look at it. -OR- I can pay even more money for them to do that for me, but advised that it MIGHT be under warranty. He then proceeded to call me childish, and imply this was sabatoge (his words, not mine), simply for wanting documentation of our conversations. What do you have going on there where youre unwilling to put things in writing, Harm? This shop is dishonest, they do poor work, and are unwilling to listen to feedback. Any feedback that is not positive is met with threatening attitude and condescending rebuttals for why its "Not on us". Ive been to this shop, called, and emailed 10+ times from start to finish trying to get this worked out, and the only resolution given at this point was to charge me more money to look at it. If you decide to go here, dont fall into Harms "Pay me cash with no tax and well do it cheaper", he wont give you a receipt and will later question you on how much you paid, and imply youre lying. He has no record retention and keeps no record of your service, in the event something goes wrong. Harm, when/if you read this, you may reference the case sent to you from the Better Business Bureau. Again, if no resolution is given, I am happy to continue escalating as necessary. Ball is in your court, Sir.

Amber Huss

Brought my car in almost 4 months ago due to the 2nd piston going oUT in my transmission. You guys were able to help us out and that was awesome until it got to the point 4 months later when my transmission slipped and knowing we had a warranty from the last time we came in we decided to get the car back in the shop. I brought my car in may 9th, 2017 and they told us they wouldnt have gotten to it till the next couple days. I call on May 11th for a update and due to having high work load they told me they couldnt get to it till the following week. The following weeks comes along and I call them Tuesday may 16th to get an update since they said they wouldnt look at it till the day before. His response was we are going to get it up tomorrow may 17th. Today, may 17th my fiance calls in and the guy he speaks with tells him it will be looked at tomorrow, may 18th. I have been without my car for almost 2 weeks starting next Tuesday may 23rd. It is my only way of transportation and thought this would have been done or at least close to done. I know this is a three day process to fix but by God I didnt think it would have to take longer than that. When my fiance called today he got a lot of talk back from whoever he spoke with and a lot of attitude back at him. This is no way to run a business. If you want customers be customer friendly and know how to talk to YOUR customers. You guys better honor the warranty you gave us for our transmission. Because this is ridiculous. I could have brought my car somewhere else and would have gotten it fixed faster, though I would have to worry about no warranty. I spent around $3,000 to fix the issue. Yes the $3,000 wasnt the full amount for what was fixed on the transmission due to other issues on the car. We could have gotten a whole new transmission put in the car but instead entrust in you guys to fix my transmission. And the fact that everytime I want an update on the car, they wouldnt reach out to me. I had to reach out each time to see what is going on This is horrible customer service. Learn how to treat your customers right and fair.

JASON MILLER

Great team. I have brought my second truck there to have the transmission fixed. Problem was not fixed the first time and I brought it back. They found the problem and it was a small hair line crack in the piston housing. Even I could not see it after they showed me the faulty part. They managed to fix it and offered me a new truck to drive while it was being fixed. A+++ as they stand behind there work and they will not bs you around. They are professional and know what they are doing but you have to be patient when its a big job for them. Thanks and I will be referring others to your shop.

Andre Shatyko

that place is suck, they rip people off, my car broke down, they tow it, was trying to charge 1200 dollars for the job they did, but my car still wont starts. i told them that im not going to pay since its not working, so they put my old parts back and they charged me 600 dollars just for the time they spend. its very slow, and unprofessional shop. btw i fixed my car in other shop few days later for just 99. it was just some wire loose. NEVER GO TO THAT PLACE!!!!!!!

Anonymous User

Harm is a thief he rebuilt our transmission and it broke again and he would not honor the warranty he said I dont want to rebuild it again we spent 3 grand having him put a tyranny in our car only for him to charge us again to fix a problem that. Evidently was under his bogus warranty dont bring your businessto him he will claim to have put new parts in your car claiming there new when in fact they are rebuilt he is a their I will be reporting him to Bbb.........

BUMBLE BROS

Knowledgeable people. Poor execution. Horribly inexcusable delays. Incomplete repair. Called and emailed to resolve problems with no response Update: Spoke to Harm today, we have agreed that extenuating circumstances and misunderstandings resulted in both of us feeling slighted during the entire process. I was impressed with the willingness to move forward and retain me as a customer.

Rob Behler

Wandered in to see what they would charge for replacing a horn switch that is embedded in the steering wheel airbag. They were $100 cheaper than the other 3 shops I had visited. They now repair all 3 of my vehicles including my Mercedes. Very honest bunch. Would recommend them to my mother or best friend. There is a reason their lot is frequently full.