Tires Plus
| Address: | 3805 Silver Lake Rd NW, St Anthony, MN 55421, USA |
| Phone: | +1 612-789-4361 |
| Site: | tiresplus.com |
| Rating: | 2.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM |
Location
Photos 1
Reviews 4
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Monsieur Triste
This was my first experience at Tires Plus on Silver lake Road- I chose it because its close to my house. I came to have two new back tires put on, and to have an oil change. When I originally called- a man named Gil answered the phone " Were having a GREAT day at tires plus, how can I help you?" I was unsure if he was being facetious or if he really meant it. He told me to bring my car down, and that whenever was fine. When I arrived, I found out that yes, he was being facetious. They seemed really flustered- I guess theyd been having a bad day. I left my car with them at 1:30pm and they told me that theyd be done around 4 but theyd call me. It seemed odd that it would take 2 and a half hours to finish a job they supposedly guaranteed in an hour and a half through their online advertisements, but I digress. I had to call them myself at 4:25 pm, wondering where my car was. They asked if I was going to have my alignment done by them for an additional $79, and I said I wasnt interested. They told me I could pick up my car when I was ready then, so I told them I would soon (I was with a friend who was helping me run errands). In the middle of my errands, they called me at 4:55pm asking me if I was picking up my car tonight. I said well, yes, of course. I was just finishing my errands. I asked them when they closed. The man on the phone informed me that they closed at 5 pm. I was surprised that they closed so early, but also that they did not mention this to me when I called at 4:25pm wondering about my car. I scrambled over there- to be greeted by these men with- "I could have been having a beer at home by now! Where were you?". I told them that I was surprised they didnt mention the fact that they closed at 5pm when I called them at 4:25pm. They (some older man and Gil) then said that they did mention it, and that they figured I just heard what I wanted to hear. I couldnt believe how rude they were being! They definitely didnt mention their closing hours when I had called to check in, otherwise I would have been there, picking up my car. After they charged me- they told me that whomever changed the oil on my car before stripped my oil drain plug, and that Id need a new oil an for $120 dollars, but that they had a temporary solution in place. I declined- and left. I will never go back to Tires Plus on Silver Lake road, even though they are close to my residence because they were quite rude, and took waaaaaayyyy too long. (Edit: Now that Ive read the other reviews on this place, Im embarrassed that I ever took my car there. I guess I should have done my research.)
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Ben Korsmo
Called on Sunday early afternoon to check on time estimate to repair R/R tire with nail in it. I would have simply plugged it myself, but preferred having the tire dismounted and a proper patch put on. I was in a hurry as I needed to make a 200+ mile trip later in the day. I was told to "bring it right in, we have openings now." 20 minutes later I was there. I also requested that they check the other 3 tires (purchased at Fergus Falls Tires Plus - a very good store, by the way) and make sure they were inflated to 42 PSI. After waiting 35 minutes, the "service" advisor brought me back to the shop where he and the "technician" proceeded to try and convince me that they couldnt patch the tire due to its proximity to the sidewall. They further attempted to sell me 4 new tires. I have 60,000 miles on these Bridgestone Insignias and have rotated, balanced, and maintained proper alignment and inflation since I purchased them. The wear pattern is dead even with 2/32" remaining to wear bars on all 4 - enough to easily make it through another 5000 miles. Having spent better than 20 years in the automotive service industry, I chose not to berate either of the 2. Rather, I drove to my local parts store, paid $4.99 for the plug kit and repaired it myself. The puncture was just over 1 inch inside of the treads - plenty far away from the sidewall. I also added 6 PSI to the other 3 tires as this had also not been taken care of in the 35 minutes I waited at the St. Anthony store. Furthermore; I chose to write this review in the hope that other potential customers be wary, and that the owner may see it and recognize that in order to stay successful in business you must learn to take better care of your customers. After all, we are the ones who create your wealth. If enough of us refuse to do business with you, it will disappear.
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Anonymous User
If possible, I wouldnt even give them one star. I had an emergency flat (nail) and realized it one block from their store. I called and they wouldnt come help me without charging $20. Since I was in a hurry, (Im a nanny and had to pick up my girl) I drove to their store on the flat, figuring it was a goner anyway. They still wanted $20 just to help put on a spare, plus I had to wait a half hour before they would even take a look at it. Then they wanted $101 for a new tire, so I asked where the nearest Discount Tire Co. was, and they tried to pressure me into going with them, giving me some crap about how Discount Tire Co. wouldnt have my info because Im out of state. With the internet? Yeah, right. So I called Discount Tires, they said "Pay the lazy bums and well refund it" I got the new tire for $9.50 with my road hazard certificate, and HE GAVE ME CASH BACK to refund the Tires Plus fee. While I was in the waiting room forever (which smells disgusting, btw) there were a lot of other very unhappy customers, and people who were feeling pressured into getting things they didnt need. Go to Discount Tires NOT Tires Plus, and youll be a lifetime customer, like me.
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Florence Rice
I called for a quote and scheduled an appointment. When I brought in my vehicle the price for the work went up from $277 to $446. This was for an oil change and spark plug replacement (thats was it and they quoted $33.99 for each spark plug, and they are $11.99 at auto parts store). They stated they quoted the plug replacement wrong and since they had to go under the car to replace them the price went up; they didnt seem surprised when I told them all 6 plugs were on the top of the engine. I also had purchased a lifetime 4 wheel alignment, but since the ownership has changed they deleted all past records, so I had to find my receipt from 2013 (luckily I found it). When I decided to only do the alignment, they made me feel like I did something wrong. I do not like the bait and switch deal, you quote me something you stick to it. The first quote was less than the dealer, but the final quoted was considerably more. I know Ill need to go back for future alignments, but beyond that I doubt theyll get any more service from me.