JBC Tire Complete Auto Care

Reviews 3

SA

SamJen GillKopp

Not a People Person, Are Ya? First experience with JBC ever was a few weeks ago at the location on Kearney. The manager, Tim, was wonderful. Excellent source of knowledge, willing to teach me a couple of things (Im a female currently in an auto tech program), and he was PERSONABLE! They did a great job with my "new car" that I purchased. So I thought, "Hey!! Theres a JBC on Republic right by my house! Ill just save myself a trip." WRONG Day 1: I tell them Im leaking coolant and Ive got an oil drip - please diagnose. The man I assume to be the manager (glasses, blonde/strawberry blonde hair) comes to sit with me and proceeds to ask me when I last had the cooling system checked. I told him Id have to check my CarFax to know but the previous owner was very meticulous. He shrugged that statement off and told me Id need a new lower hose and radiator totaling $560. HOLY BALLS NO. I wasnt buying his whole needing a radiator gig. I asked if I could buy my parts elsewhere since they up-charge and he was IMMEDIATELY defensive. "Thats a good price." $230? Really? For a radiator? And you wanna charge me HOW LONG in labor? Um no. I told him I couldnt afford the service *lies* and I proceed to wait at the counter for my vehicle. While up there, hes whispering to his new hire (I assume) that situations like mine are no charge but if someone comes in with a check engine light, its an immediate $80. Remember that - $80 for a check engine light. That night I replaced my lower hose, radiator (just to be safe) and thermostat (since I was under there) and test the car. All is well except theres no vacuum to pull fluid back out of the overflow to the radiator when it cooled. Must be a leak - do I wanna mess with it? No - no time. Plus he said CarFax is junk because shops dont always report. Well buddy, Ive got 6 pages of detailed maintenance that is about every 3 months and includes the parts replaced. So dont challenge me on my CarFax for this car. Day 2: Same manager is working the counter by himself. I told him Id been in and changed the parts hed recommended yesterday (which Im sure chapped his a**) but Ive got a vacuum leak somewhere. He didnt get what I was telling him so I repeated myself. He told me he couldnt do anything for me. Wtf?? You work on cars right...Ive got $400 in my pocket. I told him I was going to pay and he said that since Id done it that theres no telling what I messed up (maybe its because Im a woman *gasp*) so it was gonna be a MINIMUM of $80 for an hour of labor and diagnosis. So wait - youre charging people $80 to pop a little scan tool in the car to check the service light? That doesnt take an hour. ANYWAY!! He was quite rude to me and said theyd have to start from scratch to determine whats wrong with the car since Id been working on it. Would his response have been different had I said another shop did it or not even mention what was done?

DL

dlr1213

Let me start by saying I have never written a negative review about any local business. Period. If I receive bad service somewhere, most of the time I have forgotten about it by the time I get home. Not this time. I had a flat earlier this week, so I bought a new tire and installation from JBC. I dropped the rim and tire off on my lunch break, and picked the tire up when I got off work. When I arrived to pick up my tire, I was asked to just pull my car into the bay myself, which I thought was strange. The mechanic told me I didnt even have to get out of my car. He spent maaaaybe 30 seconds putting the wheel back on before lowering me. When he waved me on, I put the car in reverse and before I even was able to back out of the garage, the tire blew!!! The mechanic then removed the tire and inspected the wheelwell, to discover the strut was broken, and the spring was protruding outward, which is what shredded my brand new tire. I feel I was being very reasonable in asking them to reimburse me for the installation fee (at very least), as this is something that a certified professional would have noticed if they had taken even 10 seconds to inspect the wheel well before performing the tire installation. I became irritated when the kid at the front desk told me the manager told him not to refund me ANYTHING! Even the installation fee!!!! I asked to speak with the manager personally and so they told me I would just have to "catch him while hes in sometime." I am NOT an unreasonable person, and I have been in customer service my entire career. This was absolutely the worst display of empathy and general business ethics I have experienced ANYWHERE. I realize it was just 1 tire, and the total was only 97 dollars.....but thats still 97 dollars for a useless piece of rubber sitting in the trunk of my car now. I am not an entitled individual, but I still cant believe the manager wouldnt even offer a disatisfied customer the time of day, in an effort to make things right or reach some sort of mutual understanding. A simple phone call or face to face interaction would have taken me off tilt, and you probably would never be reading this right now, but alas...it is what it is. I will not be returning to JBC for any of my future vehicle service needs...and unless youre searching for negligent and hurried work performed on your vehicle, I would strongly recommend taking YOUR business elsewhere.

ZA

Zachary Klein

A couple of very negative points about my experience...First, they work with scammers (door to door sales people) who lie about products and promotions to get you to buy what appears to be maintenance packages, only to find out what they sold was garbage...I was promised what I was that if I pre-paid for 4 oil changes I would get a 5th for free as well as some free diagnostic services as an incentive...This turned out to be a complete lie. Now, on the surface it may not be fair to tie lies from sales people to the company providing the service since they are different companies, but they are working with them to sell this garbage. It added to my frustration when the person at JBC brushed me aside and said there wasnt anything they could do to help, even though this was THEIR product being sold. Aside from the negative initial impression, they were supposed to do a complete diagnostic check on my car to check fluids, etc, but when my car was ready the person at the desk didnt want to tell me anything. When I asked about it the lady said something like, "Oh, everything was fine except the normal maintenance stuff." I asked what that meant and if there was a list or anything that could see so I know what that meant, and she acted annoyed... She actually had a printed list of items with service prices quoted, but she didnt show it to me at first, and when I asked for one, she wouldnt give it to me ( if it wasnt for me what the heck was she going to do with it?!?! ).. I had to push to get my own copy so I could at least figure out the order to get the services done based on budgeting and how critical each was... The manager did text me later that night to thank me for my business, which was nice, but it felt too late by that point to matter.

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